Who Uses This Software?

Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.

Average Ratings

37 reviews
  • Overall 3.8/5
  • Ease of Use 3.4/5
  • Customer Service 3.7/5
  • Features 3.8/5
  • Value for Money 3.6/5

Product Details

  • Starting Price US$150.00/month
  • Pricing Details Contact Infor account rep or channel partner for more details.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online
    Not Offered

Vendor Details

  • Infor
  • https://www.infor.com/products/cloudsuite-industrial
  • Founded 2002

About Infor CloudSuite Industrial (SyteLine)

Infors CloudSuite Industrial is a true mixed mode application for engineer to order,
configure to order, highly repetitive, service-based manufacturers and more for both discrete and process markets. Based on a 30 year history, the solution helps manage complexity and growth while gaining performance improvement in customer service, productivity and cost control. Choose from either on-premises or cloud deployment options. Implementation times as low as 4 months. Supports 2-tier ERP strategy.

Infor CloudSuite Industrial (SyteLine) Features

  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management
  • Bills of Material
  • Document Management
  • Inventory Management
  • Order Management
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Reporting/Analytics
  • Safety Management
  • Supplier Management
  • Supply Chain Management
  • Document Management
  • Forecasting
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Traceability
  • Accounting Integration
  • ERP
  • MES
  • MRP
  • Maintenance Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • Automated Scheduling
  • Capacity Planning
  • Change Management
  • MRP
  • Quality Management
  • Scheduling
  • What-if Analysis
  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Infor CloudSuite Industrial (SyteLine) Most Helpful Reviews

Customizable

Reviewed on 26/07/2019
Benjamin H.
IT Developer
Automotive, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with.

Cons: From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it.

Really good software for Design to order / Manufacture to order equipment companies

Reviewed on 18/04/2019
Bob D.
Database Administrator
Machinery, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, this is really good software for a mid-size company. I have worked at 5 companies that have used this software, from a small consumer goods company to a large vehicle manufacturing company. The software does what it is supposed to do and generally works well. When running multi-sites, it is important that the databases are set up the same for all sites so that information can be transferred between sites to reduce the amount of work required. Occasionally people will not put in the correct parameters (or none at all) when generating reports or paperwork and the system just runs, generating for all items in the system. Safety checks (ie that allowed the administrator to set limits on what will run at one time) would be really helpful to prevent the system from running wide open and creating a lot of data that needs to be purged or re-entered.

Pros: Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements.

Cons: Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies.

CSI Helps Us Achieve Our Goals

Reviewed on 04/12/2019
Verified Reviewer
Director of IT
Automotive, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.

Pros: I like the ease of personalization and the flexibility of the software out of the box.

Cons: Sometimes Infor releases software before it's really ready for production use.

CloudSuite Industrial (SyteLine) Review

Reviewed on 22/10/2019
Verified Reviewer
SyteLine Administrator/Analyst
Plastics, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros: This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons: The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

Reviewed on 07/08/2019
Charles M.
System Administrator
Telecommunications, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
3/5
Overall
2/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.

Pros: The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons: Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

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