15 years helping British businesses
choose better software

What is Zoho Assist?

Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

Who Uses Zoho Assist?

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Zoho Assist Software - Zoho Assist MAC interface
Zoho Assist Software - Zoho Assist file transfer
Zoho Assist Software - Zoho Assist custom branding
Zoho Assist Software - Zoho Assist reporting
Zoho Assist Software - Zoho Assist user management

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Reviews of Zoho Assist

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.6
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Harsh Vardhan
Harsh Vardhan
Partner in India
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Seamless performance

5.0 last month New

Pros:

Its easy to deploy and perform especially the unattended access.

Cons:

Unattended accesss simplicity, web based, easy to deploy and start access.

Nanette
Owner in Canada
Retail, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Zoho Assist - Great Product!

5.0 2 months ago New

Comments: Everything has been great. Support has been wonderful and it is very easy to connect and use. I'm very happy and will definitely be purchasing a monthly subscription.

Pros:

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Cons:

Nothing so far. I haven't had any issues that make me dislike the program.

PAUL
PAUL
Technical Director in South Africa
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

ZOHO Assist is going to be indispensable when it is perfect

3.0 3 years ago

Comments: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pros:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Cons:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Clay
Manager in US
Wholesale, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoho Assist For Remote Support

5.0 3 months ago

Comments: We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Pros:

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Cons:

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Paul
Systems Administrator in US
Sports, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

How to not break the bank with remote assistance.

5.0 3 months ago

Comments: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Pros:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Cons:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.