15 years helping British businesses
choose better software

What is Zoho Assist?

Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

Who Uses Zoho Assist?

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Where can Zoho Assist be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho Assist support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, American Samoa, Andorra, Angola and 221 others

Languages

Bulgarian, Chinese, Dutch, English, French and 5 others

Zoho Assist pricing

Starting Price:

US$12.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho Assist has a free version and offers a free trial. Zoho Assist paid version starts at US$12.00/month.

About the vendor

  • Zoho
  • Founded in 1996

Zoho Assist support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, American Samoa, Andorra, Angola and 221 others

Languages

Bulgarian, Chinese, Dutch, English, French and 5 others

Zoho Assist videos and images

Zoho Assist Software - Zoho Assist MAC interface
Zoho Assist Software - Zoho Assist file transfer
Zoho Assist Software - Zoho Assist custom branding
Zoho Assist Software - Zoho Assist reporting
Zoho Assist Software - Zoho Assist user management
View 6 more
Zoho Assist video
Zoho Assist Software - Zoho Assist MAC interface
Zoho Assist Software - Zoho Assist file transfer
Zoho Assist Software - Zoho Assist custom branding
Zoho Assist Software - Zoho Assist reporting
Zoho Assist Software - Zoho Assist user management

Features of Zoho Assist

  • Access Controls/Permissions
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • For MSPs
  • Incident Management
  • Live Chat
  • Multi-Channel Communication
  • Problem Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Reporting/Analytics
  • Screen Sharing
  • Session Recording
  • Surveys & Feedback
  • Unattended Access
  • Video Chat

Alternatives to Zoho Assist

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across a multitude of systems.
TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Cloud-based solution that provides remote systems management for desktops, servers, and mobile laptops.
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light
Simplified endpoint management for desktops, servers, and mobile laptops.
Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.

Reviews of Zoho Assist

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.6
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul
Paul
Director in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great value for money

5.0 4 weeks ago New

Comments: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Pros:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Cons:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Alternatives Considered: ConnectWise ScreenConnect and VNC Connect

Reasons for Choosing Zoho Assist: TeamViewer's cost was too expensive, the purchasing was awkward and their customer was so bad, to the extent that I found them very rude.

Switched From: TeamViewer

Reasons for Switching to Zoho Assist: The cost was amazing when comparing the services offered and the price of competitors.

Tobbie
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product at a great price

5.0 2 months ago New

Pros:

Zoho Assit is a great product with every functionaly we needed

Cons:

Could make domain verification easier to verify.

Alternatives Considered: TeamViewer, Splashtop and AnyDesk

Reasons for Choosing Zoho Assist: Teamviewer got to expsensive cost was over what we could afford as a small business

Switched From: TeamViewer

Reasons for Switching to Zoho Assist: Price and features where better with zoho assist over the computation

PAUL
PAUL
Technical Director in South Africa
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

ZOHO Assist is going to be indispensable when it is perfect

3.0 2 years ago

Comments: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pros:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Cons:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives Considered: AnyDesk

Reasons for Choosing Zoho Assist: The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Switched From: TeamViewer

Reasons for Switching to Zoho Assist: The integration with the ZOHO One products was the main contributing factor.

Craig
President in US
Computer Networking, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you want an affordable, dependable Remote Assist platform - use Zoho Assist

4.0 3 months ago

Comments: After reading my dislikes you might think that I dislike Zoho Assist. This is not the case. Overall, I must say that I have been pleased with Zoho Assist and plan on keeping it for many years to come.

Pros:

I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing.

Cons:

I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.

Alternatives Considered: TeamViewer

Reasons for Switching to Zoho Assist: While Teamviewer is a Gold Standard remote assistance product, Zoho Assist was more affordable and sufficient for my team's needs

Jordanmicah
Marketing in US
Design, Self Employed
Used the Software for: Free Trial
Reviewer Source

Looking for a budget friendly version of TeamViewer

5.0 4 weeks ago New

Pros:

It works and the price are very attractive.

Cons:

It seems like I have to use via browser and I need a while to get used to the mobile app.

Alternatives Considered: LogMeIn Rescue, TeamViewer and AnyDesk

Reasons for Choosing Zoho Assist: They did not have product pricing model that fit my business

Switched From: TeamViewer

Reasons for Switching to Zoho Assist: the trial helped me see if i liked it and the competitive price