--- description: Discover the benefits and disadvantages of Zoho Assist. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/31955/remote-desktop/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.uk/software/181775/zoho-assist Page: 1 / 56\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1374 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1374 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.uk/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11620 reviews) 2. [AnyDesk](https://www.capterra.co.uk/software/149595/anydesk) — 4.6/5 (1781 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Supremo Remote Desktop](https://www.capterra.co.uk/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [Iperius Remote](https://www.capterra.co.uk/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Does what it says on the tin at an affordable price" — 5.0/5 > **Harry** | *10 June 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Once you're set up it's a very simple user interface to connect to any registered device. The connection quality is good and the experience smooth, and working with dual-monitor remote devices is better than I've encountered on other products. Nothing to install for the agent, and in \*most\* cases it's a simple installation on the remote device. > > **Cons**: Basic admin of devices is very clunky - they can't even be renamed on the main screen and you have to delve into the Deployment menu to make simple changes like that. Installation on MacOS and Android is complicated and the installer program provides little guidance. > > Overall happy with it and will be renewing our subscription. Vastly cheaper than TeamViewer and does everything we need it to. ----- ### "A strong contender" — 4.0/5 > **James** | *10 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Feature packed solution with friendly user interface with easy and transparent licencing model. > > **Cons**: Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment. > > Overall very positive and a refreshing change from Teamviewer which we had used for a few years. ----- ### "Amazing piece of software for the price" — 4.0/5 > **Tommy** | *22 September 2025* | Furniture | Recommendation rating: 9.0/10 > > **Pros**: Software is easy to deploy and use and has a good user interface that explains everything clear and concisely > > **Cons**: the name of the device does not update itself if changed on the host you then have to manually update this in a separate section > > Good sofar but with limited use sofar my knowledge and experience may change dependant on how i find it in future ----- ### "Zoho Assist - Great to use" — 5.0/5 > **Marc** | *4 December 2024* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: It's simplicity. We can use on demand support, which is super easy for an end user to use, or unattended access. We deployed this through Intune and now we can connect to all machines without needing the end user to be present. We also used the free trial to make sure we were happy with the product and the salesperson was always quick to respond to questions. > > **Cons**: That you need to be on an enterprise license to use the portal features. > > We've had a really good experience with Zoho Assist so far. It was easy to deploy, it's very easy to use, and requires no effort on the end user. ----- ### "A very useful piece of software that does not cost the world" — 4.0/5 > **Daniel** | *29 January 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: The run as admin feature makes installing software remotely very simile and convenient > > **Cons**: Occasionally it will crash and we have to start the process again > > Very positive overall experience with zoho assist. It was a great help when we had to work remotely and I have kept using it ----- Page: 1 / 56\ Next: [Next page](https://www.capterra.co.uk/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data