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What is Chatfuel?

Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.

Who Uses Chatfuel?

Chatfuel is the leading chatbot platform for Messenger. We help agencies and businesses build bots, no coding required. Increase sales, personalize marketing and automate support, all with Chatfuel.

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Reviews of Chatfuel

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
3.9
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
56%
4
30%
3
11%
2
4%
Yann
Yann
Consultant in Finland
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Facebook Messenger Chatbot-building made easy!

5.0 3 years ago

Pros:

Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

Cons:

Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

Rocio
Rocio
Customer Support in Spain
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A good chatbot for your Facebook messages!

5.0 2 years ago

Pros:

We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.

Cons:

Sometimes some customers are not satisfied with the answers but it happens with all chatbots.

Luciano
Luciano
ChatBot and Automation Consultant in Italy
Verified LinkedIn User
Information Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

A product that could give much more

3.0 3 years ago

Comments: Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.

Pros:

From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.

Cons:

Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great chat bot tool for beginners

4.0 3 years ago

Comments: This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.

Pros:

I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.

Cons:

It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.

Mukesh
Mukesh
QA Engineer in India
Verified LinkedIn User
Information Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good for Messenger

4.0 5 years ago

Comments: Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Pros:

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Cons:

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.