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United Kingdom Local product
Bouncy Castle Network

Bouncy Castle Network

United Kingdom Local product

What is Bouncy Castle Network?

At BCN, we keep things simple.

With BCN, we create you a business-grade website built by a multi-award-winning team that works seamlessly with our revolutionary and cost-effective LIVE reservation system.

Our service features a built-in CRM, Built-in SEO tools, online payments, booking confirmation system, Unlimited inventory, unlimited bookings, unlimited users, and unlimited technical support, serving over 3000 users worldwide & having processed over 3m bookings since 2006. NO contracts

Who Uses Bouncy Castle Network?

Party Rental Businesses Bounce House Rental Tents & Table Rental Marquee Rental Photobooth Rental Hot Tub Rental Mechanical Bull Rental Children's Entertainers Manufacturers and Suppliers

Bouncy Castle Network Software - 1
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Bouncy Castle Network Software - 5

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Reviews of Bouncy Castle Network

Average score

Overall
5.0
Ease of Use
4.9
Customer Service
5.0
Features
5.0
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
97%
4
3%
Michael
Owner in US
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The Moonwalk Place, BCN Review

5.0 3 years ago

Comments: The number one issue that BCN has resolved is keeping up with available inventory. I don't have to flip thru a notebook to see if something is available. It also helps with marketing and delivery organization.... , just waiting on that pro app. !!

Pros:

The product is mostly easy to use . I like the wide variety of templates to choose from. Custom support is great. They will spend as much time as needed to help with your issues.

Cons:

After you select your event date and a category, it shows what's available. It would be nice if it showed the booked items as well just just faded out, or maybe "booked" across the front. This would allow customers to see what you have for future bookings or maybe they will select a different date to have that item. If I was a customer and only seen one or two items available, I may use someone else that had a larger selection next time. Showing the booked items also may leaves the customer with the thought of , ' next time I'll book sooner' or ' let me change the date for this items' , instead of going to another company. The other thing that would be great is, being able to select the quantity before getting to the checkout page. Example, chairs , select quantity and then click book or check availability. After selecting the option, reserve or check availability, if they exceeded the max available it could say you must select [number of available] or less.

Bouncy Castle Network Response

3 years ago

Thank you for taking the time to leave BCN a review. We really appreciate your time Michael.

Janniece
Executive Director in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

HANDS DOWN —ABSOLUTE BEST CUSTOMERSERVICE with THE BEST SOFTWARE

5.0 2 years ago

Comments: Everything is absolutely wonderful. A+ Customer Service A+ Booking software A+ Pricing —— OVERALL GRADE = A+ If you have an issue or want another feature added they are very upfront and straight forward. Initially there was not a route planner. I was told by staff they were working on it and when it would be available. They completed the upgrade before their expected date and the it was well worth the wait. I love them all but [SENSITIVE CONTENT] is my all time favorite!!!!

Pros:

I love the MOST is the customer service! EVERYONE that I have talked to has been nice and helpful with a smile heard through the phone! I LOVE the software just as much! All in one pricing with all inclusive upgrades. Having this software makes my life easier everyday with booking, scheduling, and routing.

Cons:

Nothing! This sets the standard high for excellence in customer service and their product!

Bouncy Castle Network Response

2 years ago

Thanks for the amazing review Janniece - we love you too :)

Andrew
Business owner in UK
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A good all round website

5.0 last year

Comments: As a whole the website is OK. Although the websites all look very much the same across many companies. This doesn't give the chance to stand out and be individual. Maybe have an option to use personal pictures instead of stock photos?We also find that if you call for advice then 9 times out of 10 your asked to watch video links or create a ticket to get a ring back whenever it suits. This isn't really useful if it's something easy to sort with a quick conversion. Finally, we have found two staff members in particular that are extremely helpful and very knowledgeable. [sensitive content hidden] were a great help, pleasant, patient and full of knowledge with a great way to explain to others what was needed to achieve successful outcomes. (Thanks [sensitive content hidden])

Pros:

We have found that the online booking works great for our business. It's easy for customers to use and straight forward to understand.

Cons:

The relationship workings are very difficult to understand when linking products. We felt that most staff didn't seem to understand it themselves clearly either.

Bouncy Castle Network Response

last year

Thanks for your honest review. We always aim to improve our system and improve our teams training to deliver a smooth service. This month Feb 2023 we have added 4 more staff to our customer support team, and aim to do the same again in summer.

Kayleigh
. in UK
Entertainment, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great customer service

5.0 3 months ago

Comments: Overall amazing experience with BCN, as I said before the customer service is amazing. No question is too big or small. They are on hand around the clock and very prompt and friendly with any questions or issues I have

Pros:

Customer service BCN are very prompt with replies, I have used support tickets, live chat and called them, all have been amazing. Nothing is too much trouble and they are always on hand to help.

Cons:

I'd like to be able to choose my timeframe between bookings (for example an hour between bookings to allow for travel etc) there's no short way / easy way to do it, so I'd say that could be simplified

Bouncy Castle Network Response

3 months ago

Thank you for your kind review

Amy
Business Owner in US
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Exceptional Program & Management!

5.0 3 years ago

Comments: [SENSITIVE CONTENT HIDDEN] and his team have taken my business to the next level with designing my webpage and getting it off the ground. My website was almost non-existence within 24 hours it went live and was so everything I wanted my business to peruse. The webpage was bright, colorful, welcoming and user friendly. I am so glad I joined BCN. The backend platform is so easy to utilize. I recommend them to all my colleagues in the market.

Pros:

I love that BCN is supportive and attentive to details. Especially the needs and wants of their customers. The team at BCN is always welcoming to input and ideas. If issues arise they are always on stand by to get them resolved quickly without hesitation. Not to mention the quality of their services for the price. From the webpage designs to record timing on launching the websites. BCN blew me out of the water with their impeccable service.

Cons:

The time difference between the UK and US. Also wish they offered the marketing material options like they do in the UK for us in the US. Like T-shirt’s, business cards, etc.

Bouncy Castle Network Response

3 years ago

Thank you for your amazing review Amy. Once we are past COVID and back in the US, setting up a print department will be a top priority.

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