What is Ovation?

Find out how your on- and off-premises customers are feeling, fix any issues in seconds, get more 5-star reviews, and have an easy-button for insight and retention.

Who Uses Ovation?

Designed for any restaurant that cares about online reviews, operations/customer experience, and driving revenue through text marketing.

Where can Ovation be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Ovation Up
  • Founded in 2017
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

About the vendor

  • Ovation Up
  • Founded in 2017
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

Ovation videos and images

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Compare Ovation pricing with similar products

Ovation

N/A
Free Version
Free Trial
US$299.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
US$59.00/month
Free Version
Free Trial

Features of Ovation

  • AI/Machine Learning
  • Activity Tracking
  • Alerts/Notifications
  • Automated Responses
  • Brand Tracking
  • CRM
  • Campaign Management
  • Contact Management
  • Continuous Feedback
  • Customer Experience Management
  • Customer Journey Mapping
  • Customisable Branding
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Feedback Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Mass Texting
  • Membership Management
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win

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Reviews of Ovation

Average score

Overall
5.0
Ease of Use
4.9
Customer Service
5.0
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Chelsea S.
Chelsea S.
Brand President & small business owner in US
Verified LinkedIn User
Retail, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Outstanding Platform for every small business that depends on reviews

5 3 years ago

Comments: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Pros:

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Cons:

Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Ovation Response

3 years ago

Chelsea, You rock and have been such a fantastic customer. So grateful to have you on board and so glad you're able to experience the value of Ovation and share that with others. We are huge fans of yours and excited for our future together!

Bill C.
Owner in US
Restaurants, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Helps us get, keep & grow customers

5 3 years ago

Pros:

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Cons:

I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

Ovation Response

3 years ago

Well we give you a 5-star review for being an awesome customer! We are working on integrating, but in the meanwhile, we do offer Ovation loyalty and text marketing now! Let us know if we can help you out. Appreciate you, Bill!

Michael M.
Owner in Canada
Food & Beverages, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

New User of Ovation

5 3 months ago

Comments: The customer service is outstanding. The software does exactly what it says it will do and even more.

Pros:

The feature I like the most is Winback. It provides an opportunity to make a wrong a right. The number of reviews generated in a month was much higher than using no software.

Cons:

Nothing to speak of at the moment. I need to work with the software a bit more before I can pass any negative judgment.

Ovation Up Response

3 months ago

Hey Michael! Zack Oates here from Ovation. So glad you're enjoying the software and the winback functionality! We're always striving for that 5-star experience. Please reach out to me personally if there's any additional ideas you have to push us up to perfect! Thanks for being a great customer.

Miranda R.
Chiropractic Assistant in US
Alternative Medicine, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Thrilled with the results!

5 3 years ago

Comments: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Pros:

The simplicity of design and ease of use for customers.

Cons:

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Ovation Response

3 years ago

Miranda, So glad you have seen such an awesome jump in reviews. Doubling in 3 months is fantastic. Grateful to have you as a customer. We would recommend you to anyone to anyone in need of a chiro just based on the reviews we've read!

Cheryl C.
Owner in US
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Most Valueable Partnership

5 2 years ago

Comments: We love working with Ovation!

Pros:

We love the opportunity to communicate with less-than-satisfied guest in real time. Also, requesting reviews from happy guests has resulted in more than 600 reviews and a 4.8 star rating.

Cons:

We have occasionally run into problems getting push notifications if our mobile phones are not using the most up-to-date operting system.