---
description: Discover the benefits and disadvantages of Prodsight.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Prodsight Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Prodsight](/software/180962/prodsight)

# Prodsight

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> Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Prodsight?

Prodsight is ideal for Customer Support, Product and Marketing teams who are looking to uncover customer issues develop solutions and track the impact of improvements in real-time.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Product Insight
- **Location**: Edinburgh, UK
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: United Kingdom

## Features

- Dashboard
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Text Analysis

## Integrations (5 total)

- Freshdesk
- Intercom
- Trustpilot
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
2. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.capterra.co.uk/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.capterra.co.uk/software/178112/socialsurvey) — 4.7/5 (89 reviews)
5. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Reviews

### "Excellent product for handling personalized customer conversation" — 5.0/5

> **Verified Reviewer** | *20 December 2022* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: One of the excellent features provided by them is their auto-tagging of tickets which helped me control the overall flow of customer tickets and gather insights. I was able to easily connect Prodsight with slack, and analyze all app reviews. I created custom topics of which I wanted to keep track. I could also create subtopics and drill down into each topic. Additionally, they also provide real-time reporting using trends, charts and graphs.
> 
> **Cons**: I did not identify any major cons. For any issue that I ran through, their team was able to help me through it and set up the entire process easily.
> 
> Excellent choice, and will definitely recommend it for startups.

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### "Solid sentiment analysis with easy setup" — 5.0/5

> **Kaleb** | *11 June 2021* | Information Services | Recommendation rating: 8.0/10
> 
> **Pros**: Prodsight gave us a really intelligent sentiment analysis and sophisticated tagging with really easy setup. Talking with Tadas during setup, he was extremely helpful and sought to really understand my use case and what would help me most rather than trying to sell me on his solution. Really appreciated him and the value we have drawn from Prodsight.
> 
> **Cons**: A relatively minor quibble, but it would have been helpful to be able to split sentiment analysis out into an entry and exit score -- if our CS folks are doing their jobs well, we'd expect those to diverge over the course of a conversation. Prodsight, in our experience, was biased towards the negative due to a focus on the keywords and language at the start of the conversation. Again, a minor quibble.

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### "Interesting approach" — 4.0/5

> **Mahboob** | *9 June 2021* | Consumer Electronics | Recommendation rating: 8.0/10
> 
> **Pros**: I like how easy it has made our more complex 3-tier tagging structure on Zendesk. The automated tagging is enormously helpful, as it reduces the agent's time to solve a ticket.
> 
> **Cons**: Nothign so far\! Everything is likeable.

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### "Very useful software - great usability" — 5.0/5

> **Jeff** | *4 March 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The system is easy to use, easy to configure/customize and addresses a major pain point for some of our organization's most useful data - customer conversations.   

It was very useful in prioritizing development, identifying ways to improve help and understanding the voice of our customers.
> 
> **Cons**: The development team moved quickly on all fronts and there wasn't anything, in particular, that wasn't quickly addressed by the team.
> 
> Great product and I'd recommend it to any company with a high volume of conversations in systems like Intercom.

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### "Understanding our members" — 5.0/5

> **Paul** | *14 June 2021* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: a one-stop place to see all relevant customer feedback, understand top topics and identify trends.
> 
> **Cons**: Would love to see more exportable reports but I'm aware they are coming soon.
> 
> Good on boarding, good support, good product.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/180962/prodsight)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/180962/Prodsight/> |
| en-AE | <https://www.capterra.ae/software/180962/prodsight> |
| en-AU | <https://www.capterra.com.au/software/180962/prodsight> |
| en-CA | <https://www.capterra.ca/software/180962/prodsight> |
| en-GB | <https://www.capterra.co.uk/software/180962/prodsight> |
| en-IE | <https://www.capterra.ie/software/180962/prodsight> |
| en-IL | <https://www.capterra.co.il/software/180962/prodsight> |
| en-IN | <https://www.capterra.in/software/180962/prodsight> |
| en-NZ | <https://www.capterra.co.nz/software/180962/prodsight> |
| en-SG | <https://www.capterra.com.sg/software/180962/prodsight> |
| en-ZA | <https://www.capterra.co.za/software/180962/prodsight> |

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