--- description: Discover the benefits and disadvantages of Salesforce Commerce Cloud. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Commerce Cloud Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud) # Salesforce Commerce Cloud Canonical: https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud?page=2) > Inventory management and eCommerce platform driving growth with AI-based commerce across storefronts, apps, and social. > > Verdict: Rated **4.5/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Commerce Cloud? Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 100 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Alerts/Notifications - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Data Security - Delivery Management - Email Marketing - Forecasting - Inventory Control - Inventory Management - Inventory Optimisation - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting/Analytics - Returns Management - Reviews Management - SEO Management - Shipping Management - Shopping Cart - Supplier Management - Third-Party Integrations - Warehouse Management - Website Management - eCommerce Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.co.uk/directory/3/ecommerce/software) - [Order Management Software](https://www.capterra.co.uk/directory/30225/order-management/software) - [Multi-Channel eCommerce Software](https://www.capterra.co.uk/directory/31281/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2041 reviews) 2. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1306 reviews) 3. [Shopify](https://www.capterra.co.uk/software/83891/shopify) — 4.5/5 (6689 reviews) 4. [WooCommerce](https://www.capterra.co.uk/software/187800/woocommerce) — 4.5/5 (1042 reviews) 5. [Wix](https://www.capterra.co.uk/software/169007/wix) — 4.4/5 (10668 reviews) ## Reviews ### "Solid platform for scaling e-commerce operations" — 5.0/5 > **Jesse** | *11 April 2026* | Import & Export | Recommendation rating: 9.0/10 > > **Pros**: The flexibility to customise storefronts and manage complex product catalogues is a real strength. We've found the API integrations to be pretty solid for connecting to our other business systems, which is crucial for efficient operations and product updates. > > **Cons**: The user interface can feel a bit clunky at times, especially when navigating through deeper settings or analytics dashboards. It took a bit to figure out where everything was located initially, and sometimes the search function isnt as intuitive as I'd like. ----- ### "Positive review and a must use for organisations" — 4.0/5 > **Al** | *12 February 2025* | Commercial Real Estate | Recommendation rating: 9.0/10 > > **Pros**: All the things within salesforce is organised well. This organisation has helped with workload and the efficiency of doing the workload > > **Cons**: Very hard to learn because of the many tabs that can be open for salesforce. I currently use it to manage a building and with many tabs it is very hard to navigate what exactly we are looking for. > > Positive experience with Salesforce as once you have managed to navigate your way around to what you want. It is easy to do so. With many different ways to use it. Everyone at my workforce uses it differently and can still create a positive experience for the user ----- ### "Would recommend" — 5.0/5 > **Tiffany** | *21 February 2025* | Public Relations & Communications | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use, secure, and accessible. > > **Cons**: I found it difficult to navigate at first. > > My experience has been positive overall. ----- ### "Best CRM and Commerce portal in existence\!" — 5.0/5 > **AJ** | *22 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. > > **Cons**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. > > I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\! ----- ### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5 > **Verified Reviewer** | *29 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well. > > **Cons**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails. > > It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\! ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data