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What is Power Diary?

Power Diary is the online practice management software trusted by health practitioners worldwide. Power Diary features include:
+ Calendar Management
+ Appointment reminders (SMS + email)
+ Treatment note templates
+ Client invoicing
+ Online bookings
+ Online Forms
+ 2-way SMS chat
+ Telehealth
+ And More

Who Uses Power Diary?

Sole practitioners through to large, multi-location practices. Psychologists, physical therapists, speech pathologists, podiatrists, massage therapists, chiropractors, other health specialists.

Where can Power Diary be deployed?

Cloud-based
On-premise

About the vendor

  • Power Diary
  • Located in Ballarat Central, Australia

Power Diary support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, South Africa and 2 others

Languages

English

Power Diary pricing

Starting Price:

US$19.00/month
  • Yes, has free trial
  • No free version

Power Diary does not have a free version but does offer a free trial. Power Diary paid version starts at US$19.00/month.

Pricing plans get a free trial

About the vendor

  • Power Diary
  • Located in Ballarat Central, Australia

Power Diary support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, South Africa and 2 others

Languages

English

Power Diary videos and images

Power Diary Software - The All-in-One Practice Management System
Power Diary Software - 2-Way SMS Messaging and Automated Appointment R
Power Diary Software - Customisable Calendar With Access From Any Device
Power Diary Software - Simple In-Platform Telehealth
Power Diary Software - 100's of Treatment Notes
View 6 more
Power Diary video
Power Diary Software - The All-in-One Practice Management System
Power Diary Software - 2-Way SMS Messaging and Automated Appointment R
Power Diary Software - Customisable Calendar With Access From Any Device
Power Diary Software - Simple In-Platform Telehealth
Power Diary Software - 100's of Treatment Notes

Features of Power Diary

  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Debit/Credit Card Processing
  • Document Management
  • EMR/EHR
  • Electronic Payments
  • Email Marketing
  • Exercise Library
  • Faculty/Staff Management
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Physical Therapy
  • For Podiatrists
  • For Speech Therapists
  • Forms Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Management
  • Invoice Management
  • Marketing Automation
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Communications
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Recurring Appointments
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • SOAP notes
  • Self Service Portal
  • Task Scheduling
  • Telemedicine Software
  • Third-Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Website Integration

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Reviews of Power Diary

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jeanette
Jeanette
President in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Power Diary Is An Amazing Comprehensive EMR

5.0 2 years ago

Comments: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.

Pros:

Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes

Cons:

1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate

Alternatives Considered: WebPT , Mindbody and ClinicSense

Reasons for Choosing Power Diary: Power Diary is a more comprehensive EMR and is very affordable.

Switched From: Acuity Scheduling

Reasons for Switching to Power Diary: Power Diary was much more affordable and was more user-friendly. As a solopreneur, I don't have an IT person so I needed to create everything myself. I had Power Diary ready to go within 1-2 days!

Power Diary Response

2 years ago

Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable! Thanks again! -Heather

Lauren
General Manager in Australia
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

The best medical software on the market + 10/10 customer support

5.0 last month New

Comments: Unbelievable! A life changer for our medical practice!

Pros:

Coming from the medical aesthetics industry, our options for medical software and calendar management was appalling and many dinosaur softwares out there. Power Diary is modern, efficient, simple to use and our company would be absolutely lost without it now. Everytime we have a question, someone chats to us without 2 minutes - this is RARE. Normally you just get a bot. Power Diary and the entire team who worked behind the scenes to set us up were amazing!

Cons:

SMS fee's add up by the time you send reminders to all patients.

Alternatives Considered: Phorest and Clinicminds

Reasons for Choosing Power Diary: Crashed everyday, super untrustworthy - the worst.

Switched From: Cost Genie

Power Diary Response

last month

Hi Lauren, thank you for your incredible feedback! We're thrilled to hear that Power Diary has been a game-changer for your medical aesthetics practice. Your kind words about Power Diary modern efficiency and ease of use truly make our day. We're also delighted that our customer support team has been able to assist you promptly and effectively – we pride ourselves on providing real human support. We understand that SMS fees can add up, especially when ensuring all your patients receive timely reminders. As a means to cut those costs, the SMS functionality is backed up by free email communication. Thank you again for choosing Power Diary and for acknowledging the hard work of our team. We’re here to support you and your practice every step of the way! - Irina

John
Osteopath in UK
Alternative Medicine, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Not too bad, with potential

3.0 4 years ago

Comments: Overall it isn't too bad, Notes are quite good. And staff are good.
However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.

Pros:

Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)

Cons:

They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.

Power Diary Response

4 years ago

Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.

James
Therapist in UK
Alternative Medicine, Self Employed
Used the Software for: 1+ year
Reviewer Source

Saves alot of administration time

5.0 3 months ago

Comments: I have found power diary to be really easy and useful to use. If I have ever had a problem, the support team always respond pretty quick. There is lots of features that I use that help run my practice for me. A great all-round system to use.

Pros:

The user interface, easy to use, lots of really useful features, professional software to use. Great online booking experience

Cons:

It doesn't integrate with square for payments, it only does stripe. Would be really useful if it did Square It doesnt sync with apple ical

Alternatives Considered: Nookal

Reasons for Choosing Power Diary: More features, better layout and better functionality. Power diaries features are norm suited to my business

Switched From: WriteUpp

Reasons for Switching to Power Diary: Because of the functionality and features

Power Diary Response

3 months ago

Hi James, thank you so much for taking the time to share your experience with Power Diary! We're thrilled to hear that our software has been instrumental in saving you valuable administration time. It's fantastic to know that you find our user interface intuitive and packed with useful features, making your experience with us both efficient and professional. We greatly appreciate your feedback about the online booking process as well. While we currently support Stripe for online payments and sync with Google and Outlook calendars, we will pass your request for the ability to use Square payments processor and sync with Apple iCal to the product team on your behalf. We're delighted to hear that our support team has been responsive and helpful whenever you've encountered any challenges. Providing exceptional support is a top priority for us, and we're glad to hear we've met your expectations in this regard. Thank you for choosing Power Diary. - Irina

karin
Psychotherapist in UK
Mental Health Care, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great system if your a single business owner wanting a comprehensive system

5.0 7 months ago

Comments: Generally a very good system, wish the telehealth plus was included in the price so i could share files with clients but I don't mind it. Once you get used to it, its a great system to have and is worth the investment in time and money- I couldn't have run my business for so long by myself without it.

Pros:

Integrates booking, payments, calendars, admin & video calls. Everything I need in one system, with additional functions if I expand. I have so much time back. Payments are managed and trackable Client bookings can be cancelled Automation & templates saves a lot of time Flexibility in how you set up system and tailor it to your business One advantage this has over competitors for me is that I can set it up to take payments In advance on a monthly basis and link it to appointments. No more payment in arrears!

Cons:

The fact that migrating wasnt as integrative, spent a lot of time adding things manually. Hard to sync three way diary, currently only one way. Unable to use bulk send emails without a template, emails I send via this are unique everytime.

Alternatives Considered: isosconnect

Reasons for Choosing Power Diary: It was a hard switch to make but I wanted to integrate as many processes as possible and introduce a payment system that automated receipts as clients pay in advance. Powerdiary allowed this resulting in a better workflow, improved communication with clients and less late cancellations or cancellations at all.

Switched From: WriteUpp

Reasons for Switching to Power Diary: didnt have the same functions, powerdiary offered more

Power Diary Response

6 months ago

Hi Karin, thank you so much for sharing your detailed experience with Power Diary! We're thrilled to hear that our all-in-one system is making a significant difference in managing your business more efficiently. We understand that migrating systems can be a challenging process, and we appreciate your patience and effort in setting things up. Your feedback about the diary sync and email templates is incredibly valuable. We’re constantly working to enhance our features, and insights like yours are crucial for this. Regarding the Telehealth Plus+ feature, we take note of your thoughts on its pricing and inclusivity. Our aim is always to offer a comprehensive service that meets the diverse needs of our users. We're so pleased that Power Diary has been instrumental in running your business and that it stood out to you among alternatives. Your success is our priority, and we’re here to support you in every step of your journey. Thanks again, Irina