--- description: Discover the benefits and disadvantages of Viber. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.co.uk/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4058 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat - Multi-Channel Communication - Personalisation - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16298 reviews) 3. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Telegram](https://www.capterra.co.uk/software/180347/telegram) — 4.7/5 (6406 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Great, easily to use app" — 5.0/5 > **Laura** | *19 June 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company > > **Cons**: The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. ----- ### "Good tool that is easy to use" — 4.0/5 > **Clara** | *9 February 2025* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: Easy to use and nice interface. Nothing to complain about\! > > **Cons**: I don’t think there’s any negative aspects really. I found it easy and straightforward. > > Good tool and easy to use. Able to add content such as photos of stickers. ----- ### "Simple communication app" — 4.0/5 > **Agata** | *22 March 2025* | Human Resources | Recommendation rating: 5.0/10 > > **Pros**: Simple connection with others, easy to use, > > **Cons**: I’m not happy with notification and advertisement > > An application that facilitates communication, but not everyone has it ----- ### "VIBER TO THE WORLD" — 5.0/5 > **Princess** | *6 May 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Its efficient and offers end-to-end encryption for messages , ensuring privacy and security for users. > > **Cons**: High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan. > > Overall Viber is an excellent Communication app that connects people no matter where they are located. ----- ### "Easy to use" — 4.0/5 > **John** | *5 May 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: I love the fact that you are able to call site offices and contact our own office through viber > > **Cons**: To be honest I haven’t had any issues while using Viber ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data