--- description: Discover the benefits and disadvantages of Viber. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.co.uk/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4063 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4063 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat - Multi-Channel Communication - Personalisation - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16446 reviews) 3. [Telegram](https://www.capterra.co.uk/software/180347/telegram) — 4.7/5 (6433 reviews) 4. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Great, easily to use app" — 5.0/5 > **Laura** | *19 June 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company > > **Cons**: The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. ----- ### "Good tool that is easy to use" — 4.0/5 > **Clara** | *9 February 2025* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: Easy to use and nice interface. Nothing to complain about\! > > **Cons**: I don’t think there’s any negative aspects really. I found it easy and straightforward. > > Good tool and easy to use. Able to add content such as photos of stickers. ----- ### "Simple communication app" — 4.0/5 > **Agata** | *22 March 2025* | Human Resources | Recommendation rating: 5.0/10 > > **Pros**: Simple connection with others, easy to use, > > **Cons**: I’m not happy with notification and advertisement > > An application that facilitates communication, but not everyone has it ----- ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 August 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Cons**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is free application for all user, group and other small business use > > **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.co.uk/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data