--- description: Discover the benefits and disadvantages of Telegram. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Telegram Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Telegram](/software/180347/telegram) # Telegram Canonical: https://www.capterra.co.uk/software/180347/telegram Page: 1 / 258\ Next: [Next page](https://www.capterra.co.uk/software/180347/telegram?page=2) > Telegram is a secure and fast messaging application for mobile and desktop devices. > > Verdict: Rated **4.7/5** by 6419 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Telegram? Telegram can be used by businesses, small teams, and international users seeking secure communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 6419 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Telegram Messenger ## Commercial Context - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, German, Italian, Korean, Portuguese, Spanish - **Available Countries**: United Arab Emirates, United Kingdom ## Features - Audio Calls - Collaboration Tools - Discussions/Forums - Interaction Tracking - Multi-Channel Communication - Personalisation - Search/Filter - Video Conferencing ## Integrations (2 total) - Instagram - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5203 reviews) 2. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11019 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24103 reviews) 4. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17559 reviews) 5. [Google Chat](https://www.capterra.co.uk/software/175800/chat) — 4.5/5 (2381 reviews) ## Reviews ### "5 Years of Reliable Work and News Communication" — 5.0/5 > **Oleg** | *8 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Telegram is an excellent tool for work communication and staying up to date with news channels. The messaging is fast and reliable, group chats are well-organized, and the channel feature makes it easy to follow industry news and team updates in one place. The free plan offers great value with no limits on media sharing or message history. > > **Cons**: When subscribed to a large number of channels, the app can be slow to update and load new messages. There can be a noticeable delay in receiving notifications or refreshing content when many channels are active simultaneously. This can be frustrating when trying to stay on top of real-time information. > > I have been using Telegram for 5 years, primarily for work communication and following news channels. Overall it has been a very positive experience — it is reliable, feature-rich, and free. Despite occasional slowdowns with many active channels, it remains my go-to messaging platform for both professional and informational use. ----- ### "My TG Expertise" — 5.0/5 > **Boaz** | *11 July 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Telegram is one of the influential instant messaging and file sharing programs. With Telegram, I am able to join “Chef” channels for free where I gain ideas from other cultures. My Hotel has more than two channels on TG where employees mingles and share documents seamlessly from anywhere > > **Cons**: I do not have any issue with Telegram. I give it more kudos since it does not allow me to join channels that has explicit contents on my iPhone, hope they do that to Android devices too. ----- ### "Fast, reliable and great for group communication" — 5.0/5 > **Portia** | *14 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Telegram is fast, easy to use and works well across different devices. I like the group chat features, file sharing and how smooth the app feels even with large groups or channels. It’s also useful for keeping in touch and joining communities with similar interests. > > **Cons**: Sometimes there are too many notifications from channels and groups, and it can feel a bit overwhelming. Some features can also take time to figure out for new users. > > Overall, my experience with Telegram has been positive. The app is reliable, quick and offers more features than many other messaging apps. I especially like the ability to share large files and access chats across devices easily. It’s a great platform for both personal communication and communities. ----- ### "Communication channels and groups." — 4.0/5 > **Natalie** | *14 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Premium telegram offers instant chatting, creating channels and communicating on telegram takes less charges. Easily alerts you incase of a message. > > **Cons**: Telegram has less regulations compared to other social media platforms. > > Telegram account can be login on different devices there chats and messages can be accessed and replied instantly. ----- ### "Helpful messaging service" — 5.0/5 > **Oli** | *17 January 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Ok value for money, decent customer support, relatively easy to use for messaging and team communication in the work place. > > **Cons**: No major issues although I haven't used much, no bugs or issues and helpful for task management at work. > > Overall a decent work messaging service that ticks most boxes and doesn't have any major bugs or glitches. ----- Page: 1 / 258\ Next: [Next page](https://www.capterra.co.uk/software/180347/telegram?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180347/telegram) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data