--- description: Discover the benefits and disadvantages of Telegram. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Telegram Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Telegram](/software/180347/telegram) # Telegram Canonical: https://www.capterra.co.uk/software/180347/telegram Page: 1 / 258\ Next: [Next page](https://www.capterra.co.uk/software/180347/telegram?page=2) > Telegram is a secure and fast messaging application for mobile and desktop devices. > > Verdict: Rated **4.7/5** by 6406 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Telegram? Telegram can be used by businesses, small teams, and international users seeking secure communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 6406 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Telegram Messenger ## Commercial Context - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, German, Italian, Korean, Portuguese, Spanish - **Available Countries**: United Arab Emirates, United Kingdom ## Features - Audio Calls - Collaboration Tools - Discussions/Forums - Interaction Tracking - Multi-Channel Communication - Personalisation - Search/Filter - Video Conferencing ## Integrations (2 total) - Instagram - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17483 reviews) 5. [Google Chat](https://www.capterra.co.uk/software/175800/chat) — 4.5/5 (2379 reviews) ## Reviews ### "Communication channels and groups." — 4.0/5 > **Natalie** | *14 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Premium telegram offers instant chatting, creating channels and communicating on telegram takes less charges. Easily alerts you incase of a message. > > **Cons**: Telegram has less regulations compared to other social media platforms. > > Telegram account can be login on different devices there chats and messages can be accessed and replied instantly. ----- ### "My TG Expertise" — 5.0/5 > **Boaz** | *11 July 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Telegram is one of the influential instant messaging and file sharing programs. With Telegram, I am able to join “Chef” channels for free where I gain ideas from other cultures. My Hotel has more than two channels on TG where employees mingles and share documents seamlessly from anywhere > > **Cons**: I do not have any issue with Telegram. I give it more kudos since it does not allow me to join channels that has explicit contents on my iPhone, hope they do that to Android devices too. ----- ### "A great app but let down by its repuation" — 4.0/5 > **Daniel** | *24 March 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Lots of useful features such as secret chats and super-groups. The ability to share large files is a big plus. Also, it is very customizable with the ability to create themes etc. > > **Cons**: It is not widely used so the user base is small. Has a reputation for nefarious uses. > > Telegram is a great tool but lacks the moderation and fineness of WhatsApp. I would use it more often but the lack of uptake makes it difficult. ----- ### "Helpful messaging service" — 5.0/5 > **Oli** | *17 January 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Ok value for money, decent customer support, relatively easy to use for messaging and team communication in the work place. > > **Cons**: No major issues although I haven't used much, no bugs or issues and helpful for task management at work. > > Overall a decent work messaging service that ticks most boxes and doesn't have any major bugs or glitches. ----- ### "Make your chatting more fun with Telegram." — 5.0/5 > **Yatra** | *13 February 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Telegram is a really good app and it is very easy to use. There are many fun GIFs and stickers that makes chatting more fun and interesting. It is almost free and the quality of messages, shared photos and videos is unmatchable. Group chatting and team communication is very easy through telegram. > > **Cons**: Everything about telegram is okay. I do not have anything negative about it. I never used customer support and never faced any bugs or issues. > > My overall experience with telegram has been fantastic. This app is easy to function and the quality is superb. I have been using telegram from a long time and always used to send photos and videos through it to my friends. I love using telegram and it fun to text using this app. ----- Page: 1 / 258\ Next: [Next page](https://www.capterra.co.uk/software/180347/telegram?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180347/telegram) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data