18 years helping British businesses
choose better software

What is Ideta?

Add Artificial Intelligence to your chatbot thanks to our easy-to-use no-code interface and connect it to your favourite NLP providers such as Dialogflow, Luis or Alexa. We made the handling of intents & entities smooth so our tool can be accessible to non-tech employees. They can add and update training phrases to train the chatbot on their own. Furthermore, you can connect the chatbot to your CRM or other tools via API and send information to it through webhooks, all that, without coding.

Who Uses Ideta?

We serve companies that want to leverage conversational AI without all the usual hassle. The use cases are very varied, from HR to IT and marketing. Imagination is the limit.

Ideta Software - All our chatbots and livechats can be fully personalizable. Make you bot truly match your brand's identity
Ideta Software - Out Testing Area, to check if everything works like it supposed to be
Ideta Software - The Editing interface, it's where the magic happens!
Ideta Software - Our NLP area, you can connect it to any NLP provider you want (Dialogflow, Luis, Alexa and more)
Ideta Software - This is the cockpit, you can have an overview of all conversations and respond to your users live.

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Reviews of Ideta

Average score

Overall
4.8
Ease of Use
4.5
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
25%
Aeryn
Aeryn
Web Developer in Canada
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

An Inspiration

5.0 3 years ago

Comments: Am so glad I chose Ideta over the more trendier options in chatbot technology. Be prepared to read through the tutorials more than once to get a grasp of what your bot can do, and how to execute them, but overall an excellent piece of software that I'd recommend for any website.

Pros:

Chatbots tend to be one-size-fits-all in the utilitarian design, but Ideta is much different. They provide ample options for design, making sure your chatbot box truly looks like it's part of your site and not a third-party product that you've happened to purchase access to. With access to analytics and chat logs, I have a better understanding of prospect's intentions.

Cons:

There are a LOT of choices and options to make the most of your chatbox. It can be a bit overwhelming at first, but once you have a clear idea of what your chatbot(s) are supposed to do, it get's easier over time to set up each option and condition.

Jorge
CEO & Founder in Mexico
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Simple, easy to use chatbot with lot of power

4.0 3 years ago

Comments: I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it.

Pros:

The capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog.

Cons:

Some out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta.

Shreyans
Founder in India
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Creates Chatbot In Minutes

4.0 3 years ago

Pros:

- Finish Creating your new chatbot in minutes. - Easy integration with major leading platforms.

Cons:

- I found some of the Ai had some irrelevant suggestions, that needs to be improved. - The interface is a bit of learning curve. But you’ll get use to it later when you start using it.

Edison Augusto
CEO in Colombia
Computer Networking, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great chatbot and easy to use

5.0 3 years ago

Comments: The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings.

Pros:

The application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients.

Cons:

the interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part.

Cyril
President in France
Information Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A good tool !

5.0 2 years ago

Comments: We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues

Pros:

This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers.

Cons:

The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good !