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Ideta
Ideta Overview:
What is Ideta?
Ideta is the no-code platform that lets companies easily build powerful AI agents.
Multi-AI by design, it supports the latest models from OpenAI, Microsoft, Google, Anthropic, Mistral, XAI and more, allowing you to choose the best model for each use case.
Deploy your agents on websites, WhatsApp, Messenger, Instagram, SMS, or through telephony systems like Genesys, Twilio and AudioCodes, as well as via API for advanced automations.
Ideta includes native integrations with Salesforce, HubSpot, Zendesk, SharePoint, Jira, Moodle, Stripe, Airtable, Zapier, Google Sheets, and connects any tool through its API bubble.
Import documents to build RAG, track sources, test answers and automate updates from your knowledge bases.
With function calling, MCP, AI benchmarking and detailed dashboards, Ideta makes it easy to create and scale AI agents at large.
Who Uses Ideta?
We serve companies that want to leverage conversational AI without all the usual hassle. The use cases are very varied, from HR to IT and marketing.
Imagination is the limit.
Where can Ideta be deployed?
Cloud-based
On-premise
View 5 more
Overall rating
See all reviews
Based on 53 reviews
Reviews sentiment
Positive
100%
Neutral
0%
Negative
0%
Starting Price
€29.00
Per User, Per Month
Free trial
About the vendor
- Septeo Group
- Located in Lattes, France
- Founded in 2008
Ideta support
- Phone Support
- Chat
Countries available
Show more details
Albania, Andorra, Austria, Belarus, Belgium
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Greenland
- Guernsey
- Hungary
- Iceland
- Ireland
- Isle of Man
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Morocco
- Netherlands
- North Macedonia
- Norway
- Poland
- Portugal
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Türkiye
- Ukraine
- United Kingdom
- United States
- Vatican City
- Åland Islands
Languages
Show more details
English, French
Compare with a popular alternative
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Ideta
€29.00
month
Free version
Free trial
4.5 (53)
4.8 (53)
4.9 (53)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
US$15.00
month
Free version
Free trial
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Top rated features
Recording
Speech Recognition
Top rated features
No features have been rated by reviewers for this product.
Top rated features
Live Chat
Multi-Channel Communication
Top rated features
No features have been rated by reviewers for this product.
Top rated features
No features have been rated by reviewers for this product.
Top rated features
AI/Machine Learning
Natural Language Processing
Top rated features
Chatbot
Code-free Development
Top rated features
Proactive Chat
Transcripts/Chat History
Top rated features
Natural Language Processing
Reporting/Analytics
Capterra verified reviews for Ideta
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Overall rating
Based on 53 reviews
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Daniel
CEO in Spain
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
"A Powerful AI Chat Bot that finally seems easy enough to build."
26 May 2022
I am enjoying the learning experience so far, it is much simpler than other bots i've had to programme.
Pros:
A powerful bot that can integrate all sorts of external company data if needed
I like that it is a very visual chat both, both at front and back end.
Storing user data like name and email is quite simple
Accessing company and bot information is simple.
Cons:
No Auto Save after clicking off a bubble creation. This is annoying as you have to lean to keep pressing save when it could be simple to have an autosave in place.
Videos are useful but annoying. The D1-7 videos really doesn't need the [SENSITIVE CONTENT] explaining things to camera, when it is more useful to see what he is talking about with the Screen.
Reviewer Source
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Natasha
CEO in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Source: GetApp
"Excellent Value & Service"
28 May 2022
Ideta is an extremely powerful chat-bot software that plays a crucial role in the operations of my business. I absolutely love that you can scale this bot to be as simple or complex as you want. In my case, I’ve been using this to capture leads on websites, and to provide support to existing clients. The AI functionality gives this chat-bot a real edge. While I haven’t dived into it too much yet, I’m really happy to have seen use-cases where I can expand on my current bots to improve the experience for my prospective and current clients. I also am very happy with the API integration and functionality, giving me great control over the operations of my bots. The customer support with Ideta is INCREDIBLE – one of the highlights for me, hands down. While there can be a bit of a learning curve to use their system, and there are a few little quirky things about their UI, I feel that they are very committed to the continual improve of this software, and the pros heavily outweigh any minor cons. I couldn’t be more pleased with this purchase, and am very impressed with Ideta.
Pros:
Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and [SENSITIVE CONTENT] has been absolutely phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continuing to improve the software. I’m really looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased!
Cons:
There was a bit of a learning curve for me when I transitioned from other chat bots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. A notification of these things occurring would be nice (such as an update is being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
"great discovery"
23 December 2019
we are trying to set up a level 1 after-sales service
Pros:
we can use it independently and the assistance is top
Cons:
too many functionalities which can disturb for administrators
Reviewer Source
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Septeo Group Response
31 December 2019
Thx for the review ! We'll keep the support great and work on making it easier to use.
Sanjay
Vice-President in US
Civic & Social Organization, 2–10 Employees
Used the Software for: 1-5 months
"Ideta chatbots, AI chatbots, and human takeovers"
27 May 2022
Pros:
Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots.
Cons:
The original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 1-5 months
"Great product.. easy to implement and very efficient."
10 January 2023
Pros:
Best solution for anyone who needs chatbots. There is no need for software development knowledge and even if you have that knowledge, this product can help you save time with a ready and efficient solution. It is integrated with several services that allows you to add even more features.
Cons:
I haven't seen any cons yet. So far everything has worked as expected.
Reviewer Source
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