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What is Twilio?

Twilio is the world's leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way.

Who Uses Twilio?

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

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Reviews of Twilio

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.1
Features
4.5
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sebastian
Sebastian
Owner in Canada
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very useful but getting more and more expensive

5.0 last year

Comments: You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

Pros:

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Cons:

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Ajay kumar
Full Stack Developer in India
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

First class SMS API Platform for developers

5.0 7 months ago

Comments: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Pros:

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Cons:

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

John Epok
John Epok
Regional Platforms Lead in Philippines
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Experience Done Best Through Twilio Voice Automations

4.0 2 months ago New

Comments: Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.

Pros:

- less intimidating interface - seamless integration between internal voice platforms and other VoIP sub tools - top-up mechanism to effectively manage cost

Cons:

- it would require deep technical knowledge to deploy

Clancy
CEO in Australia
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Do not use this company

1.0 2 weeks ago New

Pros:

Their service does work and its fast and comprehensive

Cons:

Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct.

Rongen
Rongen
Digital Developer in Brunei
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Twilio SMS feature never fails and never over charges

5.0 3 months ago

Comments: Great experience with the app from UI/UX perspective and customer support.

Pros:

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Cons:

Nothing that I can think of or have experienced.