--- description: Discover the benefits and disadvantages of Twilio. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.co.uk/software/180158/twilio-communications-platform Page: 1 / 21\ Next: [Next page](https://www.capterra.co.uk/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 501 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Contact Management - Event Triggered Actions - IVR - Mass Texting - Message Personalisation - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition - Text to Speech - Third-Party Integrations - VoIP - Voice Customisation - Voice Mail ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platform](https://www.capterra.co.uk/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platform](https://www.capterra.co.uk/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) ## Alternatives 1. [Omnisend](https://www.capterra.co.uk/software/153508/omnisend) — 4.7/5 (836 reviews) 2. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews) 3. [SlickText](https://www.capterra.co.uk/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [Klaviyo](https://www.capterra.co.uk/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [EZ Texting](https://www.capterra.co.uk/software/145848/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Amazing Suite of Products" — 5.0/5 > **Steve** | *6 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: API Functionality is seemingly limitless. Basically, if you can imagine it you can build it with Twilio. > > **Cons**: There is nothing that I could find an issue with. > > Excellent. We utilize several of the Twilio products and have built a large amount of our infrastructure with them. ----- ### "Great option for sending out SMS" — 5.0/5 > **Zoltan** | *16 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The cost was very low compared to other options I saw and handled bulk API requests very well > > **Cons**: Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me. ----- ### "My 2 year experience with Twilio" — 4.0/5 > **Arran** | *30 November 2024* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Very easy to intergrate and a good phone system overall > > **Cons**: Verification process takes way too long with too little guidance > > I have used twilio for over 2 years having spent over $2,000 in call credit roughly, Twilio does the job, but it can be a pain at times. very difficult to set up and the phone number verification process takes way too long. ----- ### "Great for in app notifications and verifying users" — 5.0/5 > **Victoria** | *10 January 2019* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Met our requirements with a verification code to user who was registering to use our app. Simple to set up and development team could liaise directly with the company. Also sends notifications to both User and Driver with update relevant to in app data. > > **Cons**: Initially is was difficult to actually speak to a customer service representative to understand how this software would work with our application. However once i'd received an account handler it was better. ----- ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Cons**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.co.uk/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data