Boulevard

Top-tier salon management solution that continues to improve

Comments: We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

Pros:

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Cons:

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Love BLVD!

Comments: BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system.

Pros:

Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well.

Cons:

Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful.

Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports

Comments: I would change back to Mindbody in a second. Other than the online booking features MB has a flawless integration with Quickbooks (through flexbooks)

Pros:

Online booking and clean calendar and client history (including appointments, payments, and services).

Cons:

Quickbooks integration is terrible, time consuming and confusing and you have to do it on your own. Appointment metric reports are sub par. If you offer inhouse financing, you will not be able to input payment plans into BLVD. You will have to run payments manually each day which is time consuming. Onboarding people will tell you you can manage this via memberships, but this is not accurate because BLVD will take any membership payments as a new sale, so this will mess up your accounting.

Amazing Salon Software

Comments: Amazing - great customer service. So much better than other software I've used (MindBody / Zenoti)

Pros:

Ease of use for both clients and salons.

Cons:

As a manager, I wish there was a component in the mobile app to access sales report and potential revenue

Salon Director

Comments: Positive, every time I engage with a team member from Boulevard they are patient, professional & extremely helpful.

Pros:

How user friendly it is. Remote access to the system. Message system. The list goes on & on...

Cons:

The fact that you cannot turn reports into PDF's like you can when using summaries. Therefore, I never want to see the summary option removed from the system.

Thank You Boulevard

Comments: The best decision we've made for our business in a LONG time!

Pros:

The consistent customer service. No matter who helped you, you always received someone who was committed to solving your problem.

Cons:

Not being able to have phone support was an adjustment but the chat and zooms are awesome to use. Just a different pace.

review for app

Comments: I would say that my experience has been alright so far

Pros:

How you can save info on clients profile

Cons:

Having to cancel a whole appointment just to add another service to the profile

Great quality software

Pros:

Very user friendly and always making great updates

Cons:

Wish there were more options on the phone app version

I couldn’t be happier!

Comments: Learning it was so much easier than other platforms I’ve used . Clients are giving me great feedback. Customer service is above and beyond.

Pros:

User friendly. Great customer service and support.

Cons:

Higher fees for credit card transactions.

Super happy with this EMR system

Comments: Great! Customer service is quick and efficient. System is easy to use!

Pros:

Very client friendly and provider friendly!

Cons:

I don’t like that I have to do a service add on for every injectable service at checkout.

Organized and Interactive!

Pros:

The pre-booking feature makes scheduling future appointments extremely easy! Also, separate tabs for customer's history with services, transactions, and product purchases make it easy to help clients find what they are looking for.

Cons:

The integration of packages from our previous booking system did not transfer correctly, which is the only issue we ran into.

So happy we switched to Boulevard

Comments: Very good

Pros:

Boulevard has a great onboarding team and customer service. Learning the program was easy because its intuitive and the support page is very helpful.

Cons:

It is missing some things in the app for owners.

User friendly service

Pros:

I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at.

Cons:

I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does.

Review of BLVD

Comments: Amazing! Not many updates to the point where they are annoying but enough updates to keep everything running!

Pros:

Very easy to learn and easy to book clients in!

Cons:

Lack of knowledge when updates happen making it sometimes hard to navigate at first

Great For Spas

Pros:

Easy use, great system. Work at a spa and use this every day, nice real time connection.

Cons:

The refreshes while in the middle of using

easy to check on my phone

Comments: Is easy to look for my earnings and show my tip and what the client bought on the history

Pros:

The app is great I can check my booking from my cell Phone

Cons:

To much notification. But at the end is ok because we have the control

Boulevard review

Pros:

It’s so easy to use and so functional. Easiest to train with as well!

Cons:

No cons necessarily but lag times affect the schedule sometimes

Boulevard!

Pros:

Very easy to navigate. The way we can detail clients charts

Cons:

Sometimes can be slow. Lots of updates that we have to catch up on

Superior customer service with a fully integrated system

Comments: Overall Boulevard has been an upgrade for our salon in both the interface and customer service aspects. There are many features which allow for a smooth and seamless experience, with only a few clunkier features (mentioned above) that would make for an overall excellent experience if adjusted.

Pros:

Boulevard is a very user friendly platform which has enabled a smooth and seamless transition over from our previous booking system. Their integrated FAQ's help with nearly every question you may have, and if there isn't an answer within their pages the live help desk is always available and ready to assist you.

Cons:

There are a few features which are a little clunky and could use some upgrades. The most noticeable is the "add on" feature which only allows you to adjust the last appointment booked within a string of multiple appointments for one client. This forces you to cancel off all appointments within one block and re-book if clients want to upgrade an add on last minute. The other feature that could use some work is when multiple appointments are booked under one name, but two separate clients want to split the cost of the appointments. There is no feature which allows you to separate the booking into two transactions, so the only option is to remove the service and re-book it under another name. This makes for a clunkier client experience. The last feature that could use some work is from the client interface via the online booking platform. All clients have an integrated profile both internally and externally, but we have received many complaints that there is not a way for clients to go in an adjust, cancel, or check upcoming appointments externally. We are always happy to help clients on our end, but most clients would prefer to have more access to their booked appointments during our non operating hours.

Helpful and easy app

Comments: I love it, easy to navigate and find what your looking for.

Pros:

It’s easy to navigate and easy to understand.

Cons:

Honestly Nothing in particular did I dislike about the app

Best app for estheticians

Pros:

Easy to use, user friendly interface, quick updates

Cons:

N/a.

Amazing app for spa services

Pros:

The layout and easy side menu make it straightforward to see my own bookings or get an overall view of the day, week, or month at the spa. The newly added access to documents and forms and the ability to update SOAP notes on the app is incredibly helpful and time saving.

Cons:

I can’t think of any shortcomings of this app! I love that I can text the spa via the designated number to communicate with front desk, that all the paperwork I need to view is handy from the app now, and that I get text alerts with new booking information. Best scheduling app I’ve used so far

Boulevard

Comments: 100% happy with software

Pros:

easy to book appointments, POS, many useful reports, great customer support

Cons:

down side to customer support is that texting is only option

Blvd

Comments: Overall it has been good. It is relatively easy to use and I like the ability to customize to our needs

Pros:

Easy of scheduling, texting, being able to book a resource

Cons:

Reports could use some work. I also wish we could search a transaction by the service provider

My transformative experience.

Comments: I have been delighted from the first moment, it has been very easy for me to familiarize myself with all the functions and tools that it offers me.

Pros:

It's great it allows me to manage everything from scheduling appointments to the point of sale, very efficiently and without complications.

Cons:

Well sometimes it has been a bit slow or not very responsive in solving my problems but there is always room for improvement.