--- description: Discover the benefits and disadvantages of Snaps. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Snaps Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps) # Snaps Canonical: https://www.capterra.co.uk/software/179928/snaps > Snaps is the \#1 Conversational Automation Platform for eCommerce. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Snaps? Ecommerce Brands looking to increase online revenue, improve agent efficiency, and increase customer satisfaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Snaps Media - **Location**: New York, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per Feature - **Pricing Details**: Snaps is available for $0.01 per year. Please contact Snaps Media for more details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Audience Targeting - Chatbot - Communication Management - Dashboard - Engagement Tracking - Human Handover - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Reporting/Analytics - Speech Recognition - Third-Party Integrations - Virtual Personal Assistant (VPA) ## Integrations (5 total) - Oracle Service - Salesforce Sales Cloud - Salesforce Service Cloud - Sprinklr - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software) ## Related Categories - [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software) - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [inconnect](https://www.capterra.co.uk/software/164772/omnichannel) — 3.9/5 (19 reviews) 3. [Moveo.AI](https://www.capterra.co.uk/software/1035057/mveoai) — 5.0/5 (9 reviews) 4. [Heyday](https://www.capterra.co.uk/software/177804/heyday-ai) — 4.6/5 (17 reviews) 5. [Pypestream](https://www.capterra.co.uk/software/205673/pypestream) — 4.8/5 (8 reviews) ## Reviews ### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5 > **Ramesh** | *14 October 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: With Snaps' powered AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us. Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization. Their ability to build an impactful partnership between AI and human agents. A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success. > > **Cons**: There are not really any cons (major) to call out. The team at Snaps have been invested in improving the platform and adding more intelligence. As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision. The team has been great to work with and continuously rolling improvements and new features. > > At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us. ## Links - [View on Capterra](https://www.capterra.co.uk/software/179928/snaps) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data