---
description: Discover the benefits and disadvantages of SocialCRM.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SocialCRM Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/31584/social-crm-tools/software) > [SocialCRM](/software/179885/social-crm)

# SocialCRM

Canonical: https://www.capterra.co.uk/software/179885/social-crm

> Helps auto shops automate their marketing efforts through reputation management, social media marketing, and customer engagement.
> 
> Verdict: Rated **2.5/5** by 2 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses SocialCRM?

Independent auto and truck repair shops looking to engage with consumers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 1.0/5 | Based on overall reviews |
| Features | 2.5/5 | Based on overall reviews |
| Recommendation percentage | 10% | (1/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mitchell 1
- **Founded**: 1918

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Mitchell 1 for pricing details.
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Marketing Automation
- Social Media Monitoring

## Support Options

- Chat

## Category

- [Social CRM Tools](https://www.capterra.co.uk/directory/31584/social-crm-tools/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Linked Helper 2](https://www.capterra.co.uk/software/1013336/linked-helper-2) — 4.9/5 (251 reviews)
3. [Lyfpit](https://www.capterra.co.uk/software/1011322/lyfpit) — 4.6/5 (138 reviews)
4. [Dripify](https://www.capterra.co.uk/software/215082/dripify) — 4.7/5 (476 reviews)
5. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3795 reviews)

## Reviews

### "Takes Credit For Your Hard Work" — 2.0/5

> **KC** | *3 February 2020* | Automotive | Recommendation rating: 2.0/10
> 
> **Pros**: Much of it is automated and works behind the scenes
> 
> **Cons**: The product takes credit for the existing bookings that you have, it is not text capable.
> 
> The rep they give you is friendly and helpful BUT when you have an issue or a situation they get a manager to contact you, this may take weeks or even months.  When you explain the situation and what you were promised by Mitchell1 they listen but do not care, they explain why you are wrong and that their system is perfect.  I have had multiple phone calls with management explaining the situation with proof and documentation but they choose not to listen or accept the documentation and say that I am wrong that their system is perfect.  To work for the socialcrm department you must first drink their Koolaide

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### "Mitchell 1 Social CRM" — 3.0/5

> **Matthew** | *28 February 2020* | Automotive | Recommendation rating: 0.0/10
> 
> **Pros**: This software generated almost 1,000 reviews during the time we used it. Sadly, no one cares. Google is the place that people look for reviews.
> 
> **Cons**: They don't seem sensitive to what a customer might think about being asked over and over again to review your business. It's borderline harassment between the automated texts, phone calls, and emails.
> 
> Not worth the investment. No one knows what Sure Critic is, nor do they care.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/179885/social-crm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/179885/social-crm> |
| de-AT | <https://www.capterra.at/software/179885/social-crm> |
| de-CH | <https://www.capterra.ch/software/179885/social-crm> |
| en | <https://www.capterra.com/p/179885/Social-CRM/> |
| en-AE | <https://www.capterra.ae/software/179885/social-crm> |
| en-AU | <https://www.capterra.com.au/software/179885/social-crm> |
| en-CA | <https://www.capterra.ca/software/179885/social-crm> |
| en-GB | <https://www.capterra.co.uk/software/179885/social-crm> |
| en-IE | <https://www.capterra.ie/software/179885/social-crm> |
| en-IL | <https://www.capterra.co.il/software/179885/social-crm> |
| en-IN | <https://www.capterra.in/software/179885/social-crm> |
| en-NZ | <https://www.capterra.co.nz/software/179885/social-crm> |
| en-SG | <https://www.capterra.com.sg/software/179885/social-crm> |
| en-ZA | <https://www.capterra.co.za/software/179885/social-crm> |
| es | <https://www.capterra.es/software/179885/social-crm> |
| es-AR | <https://www.capterra.com.ar/software/179885/social-crm> |
| es-CL | <https://www.capterra.cl/software/179885/social-crm> |
| es-CO | <https://www.capterra.co/software/179885/social-crm> |
| es-CR | <https://www.capterra.co.cr/software/179885/social-crm> |
| es-DO | <https://www.capterra.do/software/179885/social-crm> |
| es-EC | <https://www.capterra.ec/software/179885/social-crm> |
| es-MX | <https://www.capterra.mx/software/179885/social-crm> |
| es-PA | <https://www.capterra.com.pa/software/179885/social-crm> |
| es-PE | <https://www.capterra.pe/software/179885/social-crm> |
| it | <https://www.capterra.it/software/179885/social-crm> |

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