--- description: Discover the benefits and disadvantages of Novocall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Novocall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Novocall](/software/179782/novocall) # Novocall Canonical: https://www.capterra.co.uk/software/179782/novocall Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/179782/novocall?page=2) > Cloud-based business phone system with call automation, auto-dialer and call tracking for SMBs. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Novocall? SMBs using phone calls to conduct business, sales, support. Businesses selling products/services that are customizable and require high touch services such as phone calls ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Novocall - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Novocall is available at $39/month. It also offers a free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Singapore ## Features - Auto-Dialer - CRM - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Transcription - Campaign Management - Conversion Tracking - Keyword Tracking - Lead Management - Multi-Channel Communication - Recording ## Integrations (11 total) - Flock - Google Ads - Google Analytics 360 - Google Calendar - Meta for Business - Microsoft Outlook - Microsoft Teams - Salesforce Sales Cloud - Slack - Telegram - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [Inside Sales Software](https://www.capterra.co.uk/directory/30680/inside-sales/software) - [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software) ## Alternatives 1. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) 3. [Phonexa](https://www.capterra.co.uk/software/156125/phonexa) — 5.0/5 (75 reviews) 4. [Ricochet360](https://www.capterra.co.uk/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [LeadSquared](https://www.capterra.co.uk/software/130199/leadsquared) — 4.3/5 (167 reviews) ## Reviews ### "Helps to connect with potential customers" — 5.0/5 > **Egor** | *5 August 2021* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you. > > **Cons**: No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking > > Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests. ----- ### "One of the best app investments I've ever made" — 5.0/5 > **Victor** | *17 October 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It gives the ability for my online customers to easily get in touch with myself or my staff. We use FAQs and bots but when people shop online, they often have questions that need immediate personal one-on-one answers and Novocall gives an instant solution that FAQs or bots just can't do. On the back end, the ability to easily setup, customize, add other users was a great experience. > > **Cons**: I use another type of software similar to Novocall. It would be nice if after the call customers would receive a notification by sms, email or right through the app to leave a review for our business or just a rating for feedback of the call. But I'm sure they working on this. I use Shopify, and while installation was a fairly easy (just insert a line of code), it would be nice if there's a Shopify integration. But I think this is on Novocall's roadmap as are calendar integrations and more. > > I set up Novocall the very first day I got it. It was great. After using it for a couple days I started getting more customer to speak with and made more sales. I ended up upgrading because the proof was there and it worked. Using the Novocall app my sales have increased and in the first two months alone the amount of sales it brought in paid for the Novocall app 10x over. Thanks JJ and everyone at Novocall. Please keep improving and innovating. ----- ### "Good value prop" — 3.0/5 > **Verified Reviewer** | *19 October 2018* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: I like the service offering and simplicity in implementation to our multiple website. > > **Cons**: It has technical issues when it comes to call routing (e.g. try disconnecting the call when you get) ----- ### "It works\!\! But...." — 5.0/5 > **David** | *26 October 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: I like that the widget is easy to set up and configure. i like the idea that I can place a really big CALL TO ACTION (call us...literally) on my site. > > **Cons**: I asked a customer service question during regular US Business hours and I was told they were off line. The question was "Can I set up more than one widget". The answer I got back, by email 8 hours later was YES. While that technically was the answer, I don't know how to do it. So, my bad for asking, maybe a poor question. But their bad for not anticipating my real need...the HOW to set up a second wdiget. > > See the information above about my customer service experience. I purchased this from App Sumo for a one time price--based on the customer service I have received thus far I am not sure that I would become a monthly subscriber. ----- ### "Experience the Joy of Novocall" — 5.0/5 > **Mark** | *17 October 2018* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is incredibly easy to set up\! I did have some minor question and they were quickly addressed by a real friendly support team. For a relatively new product, the feature set is amazing. Novall is very stable and I have not encountered any glitches in the system. Very excited to have a good alternative for CallPage, which unfortunately has let me down a couple of times. Now in the process of switching my whole setup to Novocall\! Definitely recommend. Try it yourself. > > **Cons**: The roadmap is very ambitious. This is not a negative point really. I do expect that their team will roll out new functionality in a fashionable time without disrupting the quality of the service. But that is something only the future will tell. > > Getting my customers to get in touch with me without them needing to dial a number or paying for the call is obviously what Novocall does. It does this very well. My experiences so far are only superb. Very excited about the upcoming features mentioned in the roadmap. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/179782/novocall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/179782/novocall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data