Who Uses JIRA?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more

What Is JIRA?

Jira is the #1 software development tool used by agile teams. Millions choose Jira to plan and build great products. Jira helps teams deliver value to customers by releasing earlier, more often, and more iteratively.

Teams use Jira to turn feedback into new features and higher customer satisfaction. With Jira, teams get visibility into long term goals, the status of work, and real-time release information. As teams adapt to market changes, Jira helps ensure processes evolve at the same speed.

JIRA Details

Atlassian

https://www.atlassian.com/software/jira

Founded 2002

JIRA Pricing Overview

JIRA does not have a free version but does offer a free trial. JIRA paid version starts at US$10.00/month.

Starting Price

US$10.00/month

Pricing Details

User tier pricing from 10 / $10 - 2000 / $1000

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

JIRA Features

ALM Software
Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Access Controls/Permissions
Alerts/Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Designing
Visual Workflow Management
Change Management
Collaboration
Prioritisation
Reporting
Stakeholder Defined Attributes
Status Tracking
Task Management

JIRA Reviews

Showing 5 of 8,823 reviews

Overall
4.4/5
Ease of Use
3.9/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.2/5
Julian X.
Solution Architect
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/12/2019

"Go Agile with JIRA!"

Comments: Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.

Pros: Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.

Cons: Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.

  • Reviewer Source 
  • Reviewed on 08/12/2019
Glenn B.
Manager, Operations
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Great Collaboration Tool For Teams"

Comments: Great way to collaborate with team members and outside vendors on ticketing and projects, with a lot of integration opportunities. Would highly recommend to users not currently using JIRA.

Pros: It is a feature packed program that helps teams collaborate using a ticketing system. Much easier way to work with team members to fix issues, deploy updates and collaborate. Using this system between employees, departments, consultants and others we have been able to streamline collaboration on projects. It also has a lot of integration, including with Slack, to expedite notifications.

Cons: There is definitely a learning curve with this project and it can be a little hard to get the hang of, but once you do, the UI of the program will make sense.

  • Reviewer Source 
  • Reviewed on 16/04/2020
Verified Reviewer
Software Engineer
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Jira Atlassian software online is the best but could easily be so much better!"

Pros: I like how I can organize my team, so we're rowing in the right direction when it comes to software development. With Jira, it is easy to check the board for what the team is currently doing, what is not started yet, and what needs to be pushed across the finish line. It is honestly the best software out there for what it does. Backlog grooming is done well using this software as well. I like being able to customize swim lanes.

Cons: If you want to do anything more than just customize how many swimlanes you have on your active jira board, it gets complex really quick with ticket statuses. I often times cannot do what I want to do without going into a million screens to figure it out. And even then, I end up not having enough permission to do what I want to customize what is displayed when you drag a ticket from one column to another, etc. Nightmare. Also, PLEASE PLEASE PLEASE Jira, get with the program and follow standard linking convention. If I link to a web site that is NOT on the same domain, open it in a new tab or window. DO NOT open it in the same browser tab. This is just wrong. Local links (same domain) can open in the same tab, but foreign links should open in a new tab. Period. It drives me crazy when I click on a link in a comment and I get busy and then wonder where my backlog went! This happens way more than I'd like to admit. Also, one more simple game-changing request that the software currently doesn't do: When I'm backlog grooming, I'd like to group select a bulk set of tasks and figure out how much time estimate in aggregate they all are. Nowhere can I do this easily unless I literally make a fake sprint and shove them all in it. PLEASE add a summation at the bottom of the screen for when multiple tasks are highlighted, like how spreadsheets sum selected cells automatically! I should NOT have to go to great lengths just to see what several task estimates/story points sum to.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Tigran H.
Developer
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"The most Advanced Managment Software"

Comments: Overall this is the great software for Product-process management and for issue tracking.

Pros: Firstly Jira is the most advanced task management software in my opinion. It has tons of valuable features for issue tracking, has interfaces like scrum, kanban and etc. It has simple mode for an starting projects and very advanced for more complex projects. One of the great things it is the editable everything e.x statuses which helps to my my team to do process more likly.

Cons: Using the Jira API it has little drawbacks for example complex documentation. It does not have major language libraries and sometimes the the API is not stabile.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Richy O.
Founder & CEO
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/03/2020

"Best Bang For Your Buck"

Comments: It's the best software out there to manage a team so overall I am very happy and so are all of my developers.

Pros: Jira makes it super easy to manage a team and helps each developer stay on top of their tasks, keep track of everything they are doing, and easily communicate with other team members.

Cons: Maybe a bit of help with integration would be amazing for anyone that has no idea what they are doing but otherwise it is AMAZING.

  • Reviewer Source 
  • Reviewed on 25/03/2020