Who Uses This Software?
JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more
Average Ratings7,412 reviews
- Overall 4.5 / 5
- Ease of Use 4 / 5
- Customer Service 4 / 5
- Features 4.5 / 5
- Value for Money 4 / 5
- Starting Price US$10.00/month
- Pricing Details User tier pricing from 10 / $10 - 2000 / $1000
- Free Version No
- Free Trial Yes, get a free trial
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
24/7 (Live Rep)
- Founded 2002
Jira is the #1 software development tool used by agile teams. Millions choose Jira to plan and build great products. Jira helps teams deliver value to customers by releasing earlier, more often, and more iteratively.
Teams use Jira to turn feedback into new features and higher customer satisfaction. With Jira, teams get visibility into long term goals, the status of work, and real-time release information. As teams adapt to market changes, Jira helps ensure processes evolve at the same speed.
- Administrator Level Control
- Defect Tracking
- Iteration Planning
- Project Management
- Release Management
- Requirements Review
- Task Management
- Test Case Tracking
- User Level Management
- Version Control
- Ad Hoc Reports
- Ad hoc Analysis
- Budgeting & Forecasting
- Consolidation / Roll-Up
- Key Performance Indicators
- Predictive Analytics
- Qualitative Analysis
- Quantitative Analysis
- Strategic Planning
- Access Controls/Permissions
- Business Process Automation
- Business Rules Management
- Process Change Tracking
- Process Mapping
- Process Modeling & Designing
- Visual Workflow Management
- A/B Testing
- Analytics/ROI Tracking
- Customisable CTAs
- Drip Campaigns
- Dynamic Content
- Landing Pages/Web Forms
- Lead Scoring
- Sales Intelligence
- Search Marketing
- Social Marketing
- Website Visitor Tracking
- Change Management
- Stakeholder Defined Attributes
- Status Tracking
- Task Management
JIRA Most Helpful Reviews
Reviewed on 15/08/2019
Finest application for the Agile software lifecycle
Comments: I use JIRA in all the Agile software development for classification and bug tracking for every user with Dashboards. I am satisfied with the JIRA features but I think JIRA needs to provide more integration towards CICD tools so that user can get more idea about the bug tracking.
Pros: Easy to create Agile dashboards to track bugs in different development life cycle. We can also extract informations regarding the user specific tickets created and worked for any period of time. Also we can attache documents to gives an entire idea about the the bugs and time tracker in comment section provides how much time it takes to fix the bugs. In the software industry JIRA is one of the widely used Bug tracking platform. The idea of classification of tickets like EPIC,Task are very useful to identify the work load needed for that ticket.
Cons: Need exact date and time of the ticket creation and comments when the ticket gets older, right now it describes like the ticket is "created more two weeks ago". JIRA also needs to integration with CICD tools for more information regarding the bug tracking and fixing. JIRA should provide a dashboard for each user how much time he worked on a ticket to track the overall work time and also it will be very easy for the Administrator also.
Reviewed on 13/08/2019
Jira is the Best Project Management Software
THe best software for project management ever.
It's paid, but even for our size of projects, we still love to spend some money on it and enjoy the good project management.
Everything ! the software is very powerful, it has a lot of options and features:
- Scrum, Agility and flexibility of changing flows.
- Security setup for every type of users.
- A lot of features ( no way to compare it with any other software i know )
- Very simple to use
- Sprints support..
- High Availability.
- Awesome Designs ( old and new ).
And so many other things i love about JIRA
Cons: I wish the cost was a little more less for small sized companies.
Reviewed on 18/07/2019
Jira for bug tracking and project management
Comments: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.
We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own
Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.
Reviewed on 15/07/2019
Great for Backlogs and Organizing Software Releases - Bad For Agility
Comments: Great software, but I couldn't believe there was no native chat support for assisting with issues. Really Atlassian? Are you that proud of the UI? You shouldn't be... you probably bought Trello because enough people were having a hard time figuring out all of Jira's quirks. Trello is so much easier and faster to get up and running for projects, so that was a good buy. Take notes.
Pros: The backlog and features for managing the backlog with different methodologies such as Kanban, Scrum, or Kanban + Scrum hybrid are very flexible. Planning sprints, releasing sprints, and looking at history of what was done is very organized.
Cons: Cumbersome to setup. Workflows for issues and UI/UX for creating them is not easy to understand. Sure you can figure it out, but it will require a lot of facepalms. It's good for larger organizations with several cross-functional teams, but if you are a smaller organization stick with Trello and checklists for the cards if sub-tasks are needed. The sub-tasks in Jira are just plain awful to work with, and will end up wasting a lot of time for your team.
Reviewed on 20/06/2019
Perfect Combination of Customizable, Detail-Oriented, and Easy to Use
Pros: I love JIRA. I use it professionally and personally. Even though it is primarily a task manager for software development, I have found that it is flexible enough to be used for all sorts of projects. It is amazing how customizable it is; you can configure your project settings to your already existing workflow, whatever it may be. While the initial setup can be time consuming, once you have your settings configured, using the tool is a breeze. It takes seconds to create tasks, start springs, evaluate progress, etc. I find that this makes JIRA standout from other task managers. In most cases, if the software allows for detail-oriented task management the process of inputting and tracking the tasks themselves is cumbersome. Entering and tracking tasks should not have to be another time-consuming task! The JIRA web application is also excellent, making it easy to enter or track tasks on-the-go.
Cons: I think there is a lot of potential with Jira's NextGen projects, however, the software rollout has been uneven and often not well documented. I wish this process would have been better thought out to make transitioning to NextGen projects smoother.