ManageEngine ServiceDesk Plus

by ManageEngine

Who Uses ManageEngine ServiceDesk Plus?

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

What Is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

ManageEngine ServiceDesk Plus Details

ManageEngine

http://www.manageengine.com/

Founded 1996

ManageEngine ServiceDesk Plus pricing overview

See pricing plans

ManageEngine ServiceDesk Plus has a free version and offers a free trial. ManageEngine ServiceDesk Plus paid version starts at US$495.00/year.

Starting Price

US$495.00/year See pricing details

Free Version

Yes

Free Trial

Yes, get a free trial

See pricing plans

ManageEngine ServiceDesk Plus deployment and support

Support

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Chat

Deployment

Cloud, SaaS, Web-based
Windows (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)
Android (Mobile)
iPhone (Mobile)
iPad (Mobile)

Training

In Person
Live Online
Webinars
Documentation

ManageEngine ServiceDesk Plus Features

Asset Tracking Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Calendar Management
Check-in/Check-out
Compliance Management
Contract/License Management
Cost Tracking
Customisable Forms
Customisable Reports
Customizable Fields
Data Import/Export
Depreciation Management
Dispatch Management
Disposal Management
Document Management
Equipment Maintenance
Equipment Tracking
Fixed Asset Management
Historical Reporting
IT Asset Tracking
Inventory Management
Inventory Tracking
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Purchase Order Management
RFID Scanning
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Search/Filter
Status Tracking
Tagging
Third Party Integrations
User Management
Work Order Management
Workflow Management

View full list of Asset Tracking Software

Help Desk Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Routing
CRM
Call Centre Management
Chat/Messaging
Client Portal
Customer Database
Customer History
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Data Import/Export
Document Storage
Email Management
Email Templates
Feedback Management
Help Desk Management
IT Asset Management
Interaction Tracking
Knowledge Base Management
Live Chat
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Network Monitoring
Performance Metrics
Prioritisation
Real Time Notifications
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integrations
Ticket Management
Workflow Configuration
Workflow Management

View full list of Help Desk Software

IT Asset Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Change Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Cost Tracking
Customisable Branding
Customisable Forms
Customisable Reports
Customizable Fields
Dashboard Creation
Data Import/Export
Data Visualisation
Email Management
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Monitoring
Prioritisation
Problem Management
Procurement Management
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Requisition Management
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Supplier Management
Support Ticket Management
Support Ticket Tracking
Task Management
Third Party Integrations
User Management
Workflow Management

View full list of IT Asset Management Software

IT Service Software

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Management
CRM
Change Management
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Dashboard Creation
Drag & Drop
Email Management
IT Asset Management
IT Asset Tracking
Incident Management
Inventory Management
Knowledge Base Management
Knowledge Management
Monitoring
Prioritisation
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Release Management
Reporting & Statistics
SSL Security
Self Service Portal
Service Catalogue
Service Level Agreement (SLA) Management
Service Reporting
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third Party Integrations
Ticket Management
Workflow Management

View full list of IT Service Software

ITSM Tools

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Management
Asset Tracking
Audit Management
Availability Management
CRM
Capacity Management
Change Management
Chat/Messaging
Client Portal
Configurable Workflow
Configuration Management
Contract/License Management
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Dashboard Creation
Drag & Drop
Email Management
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritisation
Problem Management
Project Management
Release Management
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Service Catalogue
Service Level Agreement (SLA) Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third Party Integrations
Workflow Management

View full list of ITSM Tools

Incident Management Software

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Communication Management
Communications Management
Compliance Management
Contact Management
Corrective and Preventive Actions (CAPA)
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Data Visualisation
Disaster Recovery
Document Management
Email Alerts
Event Logs
Forms Management
IT Incident Management
Incident Management
Incident Reporting
Inspection Management
Investigation Management
Issue Management
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
OSHA Compliance
On Call Scheduling
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Risk Alerts
Risk Analytics
Risk Assessment
Safety Incident Management
Single Sign On
Status Tracking
Task Management
Third Party Integrations
Training Management
Workflow Management

View full list of Incident Management Software

Issue Tracking Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Configurable Workflow
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Dashboard
Drag & Drop
Email Management
Help Desk Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritisation
Project Management
Projections
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Issues
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
SSL Security
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Third Party Integrations
Ticket Management
Widgets
Workflow Management

View full list of Issue Tracking Software

Nonprofit Project Management

Activity Dashboard
Approval Process Control
Budget Management
Calendar Management
Collaboration Tools
Customisable Templates
For Nonprofits
Gantt/Timeline View
Kanban Board
Mobile Access
Project Planning/Scheduling
Reporting/Project Tracking
Resource Allocation & Planning
Task Management

View full list of Nonprofit Project Management

Project Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Notifications
Billing & Invoicing
Budget Management
Calendar Management
Client Portal
Collaboration Tools
Commenting/Notes
Cost-to-Completion Tracking
Customisable Templates
Document Management
Document Storage
Drag & Drop
File Sharing
Gantt/Timeline View
Idea Management
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Percent-Complete Tracking
Portfolio Management
Prioritisation
Progress Tracking
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Real-time Updates
Reporting & Statistics
Reporting/Project Tracking
Resource Management
Risk Management
Status Tracking
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Traditional Methodologies
Workflow Management

View full list of Project Management Software

Service Desk Software

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
CMDB
Change Management
Chat/Messaging
Client Portal
Configurable Workflow
Configuration Management
Contract/License Management
Customer Database
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates
Customizable Fields
Data Import/Export
Drag & Drop
Email Management
Email Templates
IT Asset Management
Incident Management
Inventory Management
Knowledge Base Management
Mobile Access
Multi-Channel Communication
Prioritisation
Problem Management
Procurement Management
Project Management
Real Time Notifications
Real Time Reporting
Remote Access/Control
Reporting & Statistics
SSL Security
Scheduled / Automated Reports
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third Party Integrations
Widgets
Workflow Management

View full list of Service Desk Software

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ManageEngine ServiceDesk Plus Reviews for UK Users

Read all reviews

Overall rating

4.3/5

From 158 users reviews

Average score

Ease of Use 4.2

Customer Service 4.2

Features 4.3

Value for Money 4.3

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Verified Reviewer

Senior Systems Engineer

Machinery, 1,001-5,000 Employees

Used the Software for: 2+ years

Overall Rating

4 /5
Ease of Use

4 /5
Features & Functionality

4 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

7/10

Reviewer Source
Reviewed on 10/02/2021

"A bit separated but getting better"

Comments: Overall, we've seen our share of good and bad days with SDP. Keeping up with their constant updates requires a lot of diligence, but the ability to expand the application and the number of other applications they are integrating with works really well for the price.

Pros: In general, if you're just looking for helpdesk software to get started, but something you can expand later, this is a great option.

Cons: Some of the options are not fully integrated and it's obvious they were completed by different design teams. For example, the Change Log and Project management sections don't seem to flow with the rest of the ticketing and service sections.

Reviewer Source
Reviewed on 10/02/2021

Verified Reviewer

Service Desk Manger

Warehousing, 5,001-10,000 Employees

Used the Software for: 2+ years

Overall Rating

4 /5
Ease of Use

4 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

9/10

Reviewer Source
Reviewed on 15/05/2021

"Impressive Value"

Comments: Overall this is a product I would highly recommend for companies that are starting on their journey into ITSM

Pros: The best part about this product is they offer an on-premise solution and a cloud solution with the price point being the same regardless of which option you choose. The support from startup to daily maintenance is extremely proficient. If you're looking for a solid entry level product for an IT service desk ticketing system this is a great product to get started with and help you grow until you reach the next level.

Cons: While there are many features of this product at a very low price point some features look as if they're not as refined as more expensive products.

Reviewer Source
Reviewed on 15/05/2021

Mark S.

Financial Services, 201-500 Employees

Used the Software for: 2+ years

Overall Rating

2 /5
Ease of Use

4 /5
Features & Functionality

2 /5
Customer Support

3 /5
Value for Money

3 /5
Likelihood to Recommend

5/10

Reviewer Source
Reviewed on 05/12/2016

"Basic Helpdesk Application"

Comments: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.

Pros: ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.

Cons: ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.

Reviewer Source
Reviewed on 05/12/2016

Sam L.

Systems Administrator

Financial Services, 201-500 Employees

Used the Software for: 2+ years

Overall Rating

4 /5
Ease of Use

5 /5
Features & Functionality

4 /5
Customer Support

2 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 20/07/2019

"Great ticketing system for helpdesk"

Comments: This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.

Pros: Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.

Cons: Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many

Reviewer Source
Reviewed on 20/07/2019

Leia P.

NETWORK TECHNICIAN

Financial Services, 201-500 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 02/07/2018

"ManageEngine has Streamlined our Helpdesk!"

Comments: We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.

Pros: It's easy to use and configure! Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. You get a head's up about new features coming down the pipe. I just can't say enough good things about it!

Cons: The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users!

Reviewer Source
Reviewed on 02/07/2018

Read all 158 reviews