--- description: Discover the benefits and disadvantages of ManageEngine ServiceDesk Plus. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 234 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 234 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - CMDB - Catalog Management - Change Management - Check-in/Check-out - Collaboration Tools - Communications Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Support - Dashboard - Full Text Search - IT Asset Management - Incident Management - Incident Reporting - Inventory Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - Ticket Management - User Management ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (792 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 March 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Cons**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Great ticketing tool with deep integration with other products from ManageEngine." — 4.0/5 > **Kit** | *15 May 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Web based, ease of use, works along side Endpoint central. Clean UI and customisable, value for money when bundle with other ManageEngine tools. Ticket management integration. > > **Cons**: There is no cons for Service desk plus by Manage Engine so far that I've come across having used the product for 3+ years. > > Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable. ----- ### "Comprehensive Service Management for Zoo Support Operations" — 4.0/5 > **Craig** | *18 June 2026* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo. Its ticketing, asset management, and workflow automation features helped improve response times, increase visibility of issues, and ensure critical facilities and systems were maintained effectively. > > **Cons**: The interface can feel complex for new users, and some advanced customizations require additional setup and administration effort. > > My overall experience with ManageEngine ServiceDesk Plus has been positive. It has been a reliable platform for managing service requests and operational support, helping teams stay organized and maintain high service standards across the zoo's diverse facilities and infrastructure. ----- ### "Cost effective servicedesk platform" — 4.0/5 > **Sam** | *13 December 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Effective platform, good integrations and a very competitive price > > **Cons**: The user interface looks dated and can be somewhat unintuitive ----- ### "Excellent value for money and full of features ticket system" — 5.0/5 > **Callum** | *25 March 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: The deployment of the ticketing system was really fast and allowed for security mfa to be enabled. When it comes to value for money its fantastic and has a great learning curve as it has a knowledge page too. The actual improvement and efficiency of the ticket management is fantastic and super easy to use. > > **Cons**: At times the product can be slow but when reporting this issue they are fast to fix it and also fast to reply to tickets too. > > So far the products been great the past few years that we've used it. We've even picked up some of their other products too. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data