Trolley

Great tool for sending payments across the globe

Comments: We saved time using Payment Rails compared to our previous methods, and also solved challenges sending payments to more countries across the world (which was really important as our online lesson offerings scaled up to include students and teachers in more countries).

Pros:

Once set up, it was easy to use. Dashboard/interface is great and user friendly. The API met our needs to integrate with existing systems, and automate our payout process.

Cons:

We weren't able to integrate PayPal. This was due to limitations on PayPal's side for non-US PayPal accounts, though it would have been helpful to have more transparency/support from Payment Rails with this during the sales pitch and initial onboarding.

PR supported us through many transitions and every step of the way

Comments: Overall, our experience has been great. The team is responsive and supportive to our many demands and questions. They're knowledgable and always eager to help. They've updated things and helped us address issues. Great group of folks that go above and beyond to help us get started - I highly recommend their services.

Pros:

Payment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!

Cons:

Compliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.

Alternatives Considered: Payoneer

Reasons for Switching to Trolley: It was a no brainer - while Payoneer and Tipalti told us no or asked us to do all the heavy lifting, PR was there to help support our business and get the feature off the ground. While we were still stuck on calls trying to get some API documentation from Payoneer and Tipalti, Payment Rails got us going with a sandbox account and we were building within a week or two and explained things in a way that we understood.

Good but can become better !

Pros:

The features like the tax form or the widget !

Cons:

Reliability, we still find bugs but their customer support is on top to fix them

Great system - easy to use!

Comments: We pay content creators at mass and Payment Rails helps us do so easily.

Pros:

Super easy to use and the interface is very customer friendly. The customer support team is very friendly and helpful.

Cons:

We were a beta customer and experienced a lot of hiccups in the beginning. There were many issues with payments not being received on time or not sending but over time, we were able to iron out these issues as the product got better.

Great Modern Payment Solution

Pros:

Payment Rails was very easy to integrate into our current tech system and simple to deploy as a widget in our mobile apps. It is a huge improvement over the old, outdated payment solutions that are available in Canada. The dashboard is very modern with great UI/UX. The customer support team has been very helpful when needed.

Cons:

There have been a few hiccups with a few payment transfers to some users but this has only happened in very rare circumstances. The support team has always been quick in helping resolve any issues.

Solid platform, thoughtful UI, great support.

Pros:

Ease to enter information for a payee, easy to track all your payments, export functions, allowing multiple users (auditor, collaborators), two-person process for payouts, easy process to pull money into the platform, email receipts for payees, payment status are golden, easy user role and permissions.

Cons:

I haven't encountered any down side really. Maybe the debit transfer (pushing money rather than pulling) could be better but this is not their problem really, mostly a great way around to help their clients.

Solid and reliable payment processing

Pros:

Payment Rails is one of the most reliable solutions I have used to handle transactions from customers. Whether it be to process a payment from customers or send payouts to our sellers, the system is solid, automation works like a charm, and the implementation was pretty easy.

Cons:

The backend interface could use some improvements ; it can sometimes be difficult to find the information you look for.

Active Client - Construction Marketplace

Comments: I am happy with how Payment Rails has assisted in the growth of our company. The reliability of funds being deposited into our customers accounts on a weekly basis has only being getting better. After a few rough weeks with payment batches being delayed, the Payment Rails customer success managers have really stepped up and made sure those issues didn't repeat themselves.

Pros:

Ease of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.

Cons:

Inability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.

Payment Rails Review

Comments: Good busniess, great support only thing is I want more knowlege into why a payment is late

Pros:

Easily in the background of our system. Easy widget. Mass payout funtions are helpful for scale

Cons:

Unsure about payment status beyond sending it out. Too many angry workers not sure where their money is and not being able to know why it isnt in their account if there was an issue.

WOW Every step of the way

Comments: Overall, I've been amazed and wowed by the ease of use of the tools, the feature set, and the service. They integrate with all the tools we need and have an API so we can do custom integrations as well.

Pros:

The tax form features and payout options are amazing and really streamline a ton for our business. We love the integration they have with Refersion as well.

Cons:

It does take a little bit to get set-up and approved for bank transfer payouts but they've really tried to simplify the process as much as possible and are lightyears ahead of anyone else.

Fantastic Product

Comments: When we started using Payment Rails we were experiencing a huge business problem. The sellers on our platform were unable to redeem their funds in a timely manner. Other options were either too costly or they took too much time and hassle to setup. At that moment we had to manually process all transactions at the end of the day which was extremely unscalable. With Payment Rails, we were up and running within literally 2 days. It was so easy to setup and the flow was perfect for us. The team helped us get up and running responding to questions within the hour. We are very excited to continue using Payment Rails.

Pros:

Payment Rails is amazingly easy to use, and extremely quick to setup. Further more the team is incredible and have always been available to help out with any issues.

Cons:

This software feels like it was built for us. We don't have any concerns about it.

Payment Rails

Comments: Our experience with Payment Rails has been 100% positive and I would recommend the platform to anyone looking to process international payments at scale.

Pros:

Payment Rails has a UI which is very easy to use if you are doing manual payments within the Payment Rails platform, but they also have a fantastic API which we were able to integrate into our proprietary platform so we can make payments without our existing workflow. Everything else has been super easy because of the rep and their commitment to providing a high-quality level of service (and that has been from the first demo through to our daily use as current customers - the service has been very impressive).

Cons:

I have been informed that Payment Rails is working to solve this problem, but you currently have to maintain a balance in your account, and it takes approximately 5 business days to process a direct-debit. So when you are doing large volumes of transactions, you have to keep topping up your account with direct-debits that are on a 5-day lag (you can do a wire transfer, but incur higher costs as a result).

Payment Rails Beatchain

Pros:

What we liked the most is the ease of use of their APIs and specially their widgets which are super easy to integrate with and set up.

Cons:

The documentation could use some improvements. It would have helped to have some more higher order docs around payment and recipient status and the different possible flows that we could encounter. The webhooks portal could also use some improvements like a more granular selection of events to listen to, a UI to be able to test the different webhooks that can be trigger and its payloads, and some reporting tools to be able to monitor them.

Payment Rails is a fantastic platform

Comments: Overall, I've had a great experience with Payment Rails from the onboarding team, the product and their customer support.

Pros:

Ease of use Pricing! API Country Coverage

Cons:

I am eagerly awaiting their Quickbooks integration which is coming soon.

Advance API for payouts

Pros:

Trolley has unique API that enable development of internal payout management system for companies.

Cons:

Trolley needs to have a better API documentation for development of mobile based payout management apps.

Payment rails

Pros:

This provides you a free trial period and online training to how to use the software. I highly recommend it

Cons:

There are no cons to it really except for being just for accounts payable

Top-notch payments platform

Comments: Payment Rails support is exceptional, they typically respond to requests within minutes. All issues we have encountered have been addressed quickly and professionally. Our overall experience has been one of delight after dealing with other platforms in the past.

Pros:

The Payment Rails dashboard is best-in-class. We've used a number of third party payments platforms and as something we spend a lot of time using it's important for it to be modern, usable, and fast. The UX is by far the best we've seen among all payments platforms.

Cons:

Bulk importing of tens-of-thousands of recipients was slightly tedious. We had to break our list up into groups of around 1000 recipients each to avoid issues. Since this was a one-time event (at least for us) it worked out fine.

EFFICIENT - FRIENDLY - EFFECTIVE

Pros:

The friendliness and ease of use. From adding a supplier to sending a transfer. The low cost of transaction and efficiency when it comes to currency exchange is pretty on point compared to banks as well as the short timeframe of reception of the wires.

Cons:

Not much to say honestly as it was a game changer for us compared to banks.

Great Product!

Comments: payment rails has been great no complaints!

Pros:

Easy to set up and use. Payment cycles are fast for Canada.

Cons:

Everything about the platform has been great so far

Best yet fastest payment transfer option!

Comments: With payment rails, i just don't have to worry anymore about carrying heavy cash money on me as all payment are one click away and people 1 suppliers gets proof of wire instantly.

Pros:

Love the easiness of adding funds and wiring transfers. This platform has been of a great use to me as i do travel all around the world for work, and need to pay different production crew and suppliers once out there.

Cons:

The fact that it forbids me from carrying lots of cash :P

You won't be disappointed!

Pros:

The UI is very easy to navigate! The reason we moved to Payment Rails was initially for the wire rate we were getting versus what we were paying through the bank for US to US transactions.

Cons:

Some sections have some small bugs but these are fixed within 24-48 hours of reporting them to the PR team.

Useful Service for Different Countries Payouts

Comments: We are sending money to a group of users every week and Payment Rails allows to automate it.

Pros:

- service provides Widget that helps to set up customers - support responses fast enough - API documentation - useful dashboard - can send payouts to a lot of countries and banks - supports both PayPal and Bank Transfers

Cons:

- errors during payouts creation (seldom but still) - hard to get what was going wrong during payout creation - timeout errors

Great Tool!

Comments: We have had issues with vendors of ours not being paid on time/issues with payment information. Payment Rails has allowed us to monitor when the payments are being processed, what errors we have on our end if the payments fair, and help to fix this if we need.

Pros:

Payment Rails has been so very helpful in ensuring that we are able to pay our vendors properly and on time.

Cons:

Nothing - the software is phenomenal! Took some getting used to at first, but now that we have it's great.

Very easy to integrate API

Comments: We have had a really good experience with the payment rails team and platform so far. Highly recommend it to other businesses.

Pros:

- Easy to integrate, especially their widget, took about 60 minutes. - User interface is easy to use. - Saves a heap of time compared to other options.

Cons:

- Would like to have some other integrations available, but I understand they are about to add them very soon.

Great Customer Service

Comments: When the above mentioned happened, the clients bank kept telling them they had rejected the payment. Payment Rails showed they indeed had not. Payment Rails associate helped us contact the bank and get the money back and into the proper account. Lifesaver!

Pros:

That the UI page is easy to read and understand the status of a payment transfer.

Cons:

Trying to track down a payment that went to a closed bank account for a client. Took a couple weeks to resolve.