--- description: Discover the benefits and disadvantages of Connex One. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Connex One Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Connex One](/software/179275/connex-one) # Connex One Canonical: https://www.capterra.co.uk/software/179275/connex-one > Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers > > Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Connex One? Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 3 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 2.7/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Connex One ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Call Centre Management - Customisable Branding - Interaction Tracking - Multi-Channel Communication - Reporting/Analytics - Workforce Management ## Integrations (13 total) - ACS - Amazon Connect - Bitrix24 - Calabrio ONE - ClickUp - Cresta - HubSpot CRM - Microsoft Entra ID - Microsoft Teams - Sage CRM - Salesforce for Automotive - Twitter/X - WhatsApp ## Support Options - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Call Center Workforce Management Software](https://www.capterra.co.uk/directory/32607/call-center-workforce-management/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [Ricochet360](https://www.capterra.co.uk/software/141932/ricochet) — 4.8/5 (82 reviews) 4. [HoduCC](https://www.capterra.co.uk/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [CallTools](https://www.capterra.co.uk/software/149510/call-center-software) — 4.8/5 (155 reviews) ## Reviews ### "The best Customer Experience software I’ve used." — 5.0/5 > **Oliver** | *2 September 2024* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Better than Genesys as it offers all the customer service and support tools necessary without the distraction of an overflow of data or options. > > **Cons**: Most recent calls are not logged in a live stream but have to be searched to be found. > > Very easy to use and get used to. Multifunctional, and systematic in every way. ----- ### "Connex isn't bad but not great either" — 3.0/5 > **Jake** | *10 January 2025* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: Simple admin and user creation sometimes can be easy to troubleshoot > > **Cons**: Multiple issues using the software often times requiring a user to clear permissions on their browser > > My experience as been a little bit hit and miss with various errors in the software however most can be rectified quite simply ----- ### "Proceed with Extreme Caution – Better Yet, Walk Away\!" — 1.0/5 > **Tim** | *20 November 2024* | Warehousing | Recommendation rating: 0.0/10 > > **Pros**: While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. > > **Cons**: Proceed with Extreme Caution – Better Yet, Walk Away\! I wish I had taken the time to read TrustPilot reviews about ConnexOne before signing up. Their entire operation feels like smoke and mirrors, luring you in with promises of exceptional service, only to fall drastically short of delivery. We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose. Despite being fully aware that their platform wasn’t functioning as promised, they insisted on enforcing a 90-day cancellation period for an auto-renewing contract – something we unfortunately missed. Their response? A demand for an additional £20,000, even though we couldn’t use the service. While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Save yourself the frustration and financial loss. Walk away before you get drawn into their promises that don’t hold up under scrutiny. Tim easyStorage ## Links - [View on Capterra](https://www.capterra.co.uk/software/179275/connex-one) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data