--- description: Discover the benefits and disadvantages of Shelterluv. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelterluv Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Animal Shelter Software](/directory/31539/animal-shelter/software) > [Shelterluv](/software/179205/shelterluv) # Shelterluv Canonical: https://www.capterra.co.uk/software/179205/shelterluv Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/179205/shelterluv?page=2) > Easy-to-use, intuitive software to help shelters/rescues streamline operations (Mobile Checkout, Donation Capture, Field Services, etc) > > Verdict: Rated **4.8/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shelterluv? Trusted by 2,400+ shelters and rescues, Shelterluv is the most popular animal and operation management software in the market. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 51 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelterluv - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$2.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Shelterluv's all-inclusive charges are $2.00 (USD) per adoption (billed monthly). All other outcomes (ex. transfers, return to owner, etc.) are free of charge. We do not have any yearly charges, set up, add-on, import, or support fees of any kind\! Our Donation Boost features work so well that our customers typically make money off of Shelterluv. In fact, 77% of adopters donate an average of $20 through mobile checkout. Contact us at info@shelterluv.com to learn more. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Adoption Management - Animal Database - Case Management - Fundraising Management - Intake Management - License Management - Medical Records ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Animal Shelter Software](https://www.capterra.co.uk/directory/31539/animal-shelter/software) ## Alternatives 1. [Pawlytics](https://www.capterra.co.uk/software/194354/pawlytics) — 4.6/5 (44 reviews) 2. [Trackabeast](https://www.capterra.co.uk/software/1028682/trackabeast) — 4.9/5 (27 reviews) 3. [FurryHelpDesk](https://www.capterra.co.uk/software/1096572/FurryHelpDesk) — 5.0/5 (1 reviews) 4. [Shelter Pro](https://www.capterra.co.uk/software/179172/shelter-pro) — 4.6/5 (11 reviews) 5. [Buzz to the Rescues](https://www.capterra.co.uk/software/209132/buzz-to-the-rescues) — 5.0/5 (32 reviews) ## Reviews ### "Come for the features, stay for the service" — 5.0/5 > **Jesse** | *3 June 2025* | Nonprofit Organization Management | Recommendation rating: 3.0/10 > > **Pros**: It is super easy to setup and use. A lot of our shelter and rescue partners use it making transfers a breeze. API allows for easy integration with other tools and solutions. Love that there is no subscription fee and instead pay $2 per adoption, which is more than covered by our adoption fee, of course. More than anything, the support is phenomenal, which is a rare thing these days, sadly. > > **Cons**: Being able to access certain features from all screens would be cool. The user experience and interface could use a little improvement but it’s no big deal. > > Very happy. Setup was super quick and a breeze. We were up and running in a few hours. Support is phenomenal. ----- ### "The King has Fallen" — 2.0/5 > **Anonymous User** | *17 November 2024* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: Mobile checkout is a nice function for adoption processing. > > **Cons**: Too many functions of their new system are buggy, inaccurate, impossible to use, etc. I believe their testing practices are very sub-par, because after working on a new system for years the issues are simply too obvious and too plentiful. This upgrade is touted as an architectural overhaul at the foundation of the application, but so far it feels a whole lot like lipstick on a pig. Hopefully the work to the core system will allow them to roll out more reliable functions in the future. > > This review hurts me to write, because I was a huge fan of Shelterluv for the last 7 years. What was once the best system in the market has now fallen. Shelterluv practically abandoned their previous software version for 2+ years and kept telling customers the new version would fix their issues. However, when the new system rolled out it was very buggy and there were even cases where other shelter's data showed up in my reports. Clearly not acceptable. I have opened 17 support tickets (each for a different issue) in the 4 days we have been on the new version. I would urge those looking for shelter management systems to explore all options and not blindly move forward with Shelterluv. ----- ### "So Happy with my Puppy (thanks to Shelterluv)" — 5.0/5 > **Margie** | *27 May 2026* | Retail | Recommendation rating: 5.0/10 > > **Pros**: I adopted my sweet little puppy through Shelterluv, and the process was seamless and easy. The communication was easy to facilitate. > > **Cons**: The only downside that I noticed about Shelterluv was that I never received the health records automatically from them. There was no way for me to sign in and get them. Thankfully I was able to email the organization directly. > > Easy and simple. It was a neat software to use on the receiving end to view pets, read about the personalities, and see pictures. ----- ### "Smooth transition" — 4.0/5 > **Amanda** | *29 August 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy to navigate and intuitive on what you need to do and how. Doesn’t take many steps to complete a task > > **Cons**: Not an easy way to add multiple pets at a time. Have to do it one by one which is hard when you have a back up of files from the animal rescue. > > Very positive and easy. It was an easy transition. Hardest part was adding all the backup of old files. ----- ### "ShelterLuv - Learning curve but good program\!" — 4.0/5 > **James** | *1 May 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Medical record management is really great and the use of adoptions contracts is very helpful. > > **Cons**: We elect to use ShelterPay - the deposits for our adoptions can sometime take 4-5 days to happen - it is very inconvenient to have the payment so delayed. The other con is customer service - there is no helpline, only an email address. If you have an issue you will have to wait for someone to get back to you. > > We have used ShelterLuv for over a year now and have become accustomed to the little quirks and have seen some improvement over the last several months. We are grateful for the program. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/179205/shelterluv?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/179205/shelterluv) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data