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Userpilot
Userpilot Overview:
What is Userpilot?
Userpilot is a no-code product growth platform that helps product teams build personalized in-app onboarding and engagement experiences, view insightful product analytics, and deploy user feedback surveys. Ready to increase growth metrics at every stage of the user journey? Talk to us about how we can help you with improving trial to paid, feature adoption, new feature releases, and user retention. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. NEW: Custom Dashboards. Build bespoke dashboards in 2 ways – drag and drop your favorite reports or use a ready-made template.
Who Uses Userpilot?
Product, UX, Product Marketing and Customer Success teams.
Where can Userpilot be deployed?
Cloud-based
On-premise
View 4 more
Overall rating
See all reviews
Based on 57 reviews
Reviews sentiment
Positive
93%
Neutral
2%
Negative
5%
Starting Price
US$249.00
Per User, Per Month
Free trial
About the vendor
- Userpilot
- Located in HENDERSON, US
- Founded in 2017
Userpilot support
- Phone Support
- Chat
Countries available
Show more details
Afghanistan, Albania, Algeria, American Samoa, Andorra
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Afghanistan
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR China
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR China
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Réunion
- Samoa
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Korea
- Spain
- Sri Lanka
- St Helena
- St Kitts & Nevis
- St Lucia
- St Martin
- St Pierre & Miquelon
- St Vincent & the Grenadines
- Sudan
- Suriname
- Sweden
- Switzerland
- Syria
- São Tomé & Príncipe
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Türkiye
- US Virgin Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis & Futuna
- Yemen
- Zambia
- Zimbabwe
- Åland Islands
Languages
Show more details
English
Features of Userpilot
Other great alternatives to Userpilot
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Top rated features
No features have been rated by reviewers for this product.
Top rated features
Content Creation
User Onboarding
Top rated features
Onboarding
User Onboarding
Top rated features
Asynchronous Learning
In-App Training
Top rated features
Multiple Projects
Project Planning/Scheduling
Top rated features
Engagement Tracking
Reporting/Analytics
Top rated features
In-App Training
Interactive Content
Top rated features
Self Service Tools
Self-paced Learning
Top rated features
Data Visualisation
Usage Tracking/Analytics
Capterra verified reviews for Userpilot
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Overall rating
Based on 57 reviews
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Daniel
Co Founder, Head of Marketing in US
Verified LinkedIn User
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
"Increases engagement"
14 October 2020
I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.
Pros:
I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good.
You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.
Cons:
There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.
Reviewer Source
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Atour
Analyst in US
Research, 51–200 Employees
Used the Software for: 1+ year
"It's easy to set up and use Userpilot."
4 November 2022
I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.
Pros:
I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.
Cons:
Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1-5 months
"onboard your clients with ease"
17 November 2022
Pros:
the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes.
Cons:
it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.
Reviewer Source
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Carl
CSM - Onboarding Specialist in Germany
Verified LinkedIn User
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
"Great service team"
11 March 2020
So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.
Pros:
The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.
Cons:
There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.
Reviewer Source
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Jeff
President in US
Environmental Services, Self Employed
Used the Software for: 6-12 months
"Excellent choice for on-boarding, help functions, and new feature releases"
18 January 2020
Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.
Pros:
It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.
Cons:
The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.
Reviewer Source
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