--- description: Discover the benefits and disadvantages of Instore. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Instore Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [POS Systems](/directory/20052/point-of-sale/software) > [Instore](/software/179089/instore-software) # Instore Canonical: https://www.capterra.co.uk/software/179089/instore-software Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/179089/instore-software?page=2) > Instore is a next-generation point of sale (POS) solution helping small to midsize restaurants and retailers run great businesses. > > Verdict: Rated **3.9/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Instore? Instore is a great fit for quick and full service restaurants and a variety of retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 37 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Instore Software - **Location**: San Francisco, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact Instore for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Barcode/Ticket Scanning - Discount Management - Electronic Signature - Employee Management - Gift Card Management - Inventory Management - Online Ordering - Order Management - Sales Reports - Separate Checks ## Integrations (1 total) - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) ## Related Categories - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) - [Restaurant POS Software](https://www.capterra.co.uk/directory/30603/restaurant-pos/software) - [Retail Management Software](https://www.capterra.co.uk/directory/20053/retail-management-systems/software) - [Retail POS Systems](https://www.capterra.co.uk/directory/31656/retail-pos-system/software) ## Alternatives 1. [Epos Now](https://www.capterra.co.uk/software/152638/epos-now) — 3.8/5 (713 reviews) 2. [Acumatica Cloud ERP](https://www.capterra.co.uk/software/96371/acumatica-cloud-erp) — 4.4/5 (243 reviews) 3. [Lightspeed Retail](https://www.capterra.co.uk/software/120491/lightspeed-retail) — 4.0/5 (975 reviews) 4. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3022 reviews) 5. [PayPal](https://www.capterra.co.uk/software/179251/paypal) — 4.6/5 (26303 reviews) ## Reviews ### "Excellent POS for Bar Based Businesses" — 5.0/5 > **DUSTIN** | *17 October 2018* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing. > > **Cons**: The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc. > > For the money, its hard to beat Instore as a great POS system for our cigar bar. ----- ### "Ease of use and great customer service\!" — 4.0/5 > **Susan** | *18 September 2018* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: The ability to see your companies daily and monthly sales. Customer service is great and they respond quickly when problems arise. > > **Cons**: Have not been able to figure out how to assign a cashier to each register transaction. This is something that is needed to track cash loss prevention. ----- ### "It's been a journey" — 3.0/5 > **Alex** | *24 September 2018* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: Generally speaking, it does what we need it to do in a way that makes sense. We often go months without thinking about it or worrying about it. The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement. > > **Cons**: I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports. We've never felt that the "end of day" functionality made much sense. We'd like more flexibility with how it interacts with individual staff members. Sometimes changes are made without us being informed that don't feel like improvements. It would be nice if there were more flexibility in settings about how the app is set up. > > Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more. ----- ### "Instore" — 4.0/5 > **My** | *18 September 2018* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: I like the emails we get about updates \& the interface. For the most part it's really easy to use and the FAQ are very helpful. > > **Cons**: It's not always the most intuitive POS system. It took a long time got an update to be created that allowed us to start tabs. ----- ### "My experience with Instore is overall favorable, but not without some frustrations" — 4.0/5 > **Lizzie** | *19 September 2018* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business. > > **Cons**: The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting. > > THANKS FOR ADDING TABS\!\!\!\!\! ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/179089/instore-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/179089/instore-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data