Synap

Has Everything You Could Ask For

Comments: As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site.

Pros:

What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students...

Cons:

Literally have nothing to say. Only downside is I wish I would've been with Synap earlier as it would've made things a whole lot easier :)

Distributing Exams and Study Materials is a Snap in Synap!

Comments: Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company!

Pros:

The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep [sensitive content hidden] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners.

Cons:

There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine!

Ease of use and customizability are key

Pros:

The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features.

Cons:

Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues.

Reliable LMS

Pros:

The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management.

Cons:

It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc.

UK Flour Millers

Comments: Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors

Pros:

Customer Service, dedicated account manager

Cons:

Lack of Hot spot or drag and question and answers

Alternatives Considered: Google Forms

Reasons for Switching to Synap: The ability to land and set up quickly and the support available - felt like every voice mattered, not just another number (customer) TestReach was a company we initially looked at which are not listed in the drop down