CartonCloud

Number 1 WMS!

Pros:

I have had an exceptional experience with CartonCloud for over 10 years since the very beginning when setting up my first warehouse with Vincent. Their cloud-based setup and implementation process are incredibly straightforward, making it the easiest I've encountered. What truly sets them apart is their support, onboarding and an advantage of month-to-month contract option, providing flexibility that's rare in the industry. The support and integration team, including [sensitive content hidden], has been outstanding. They are not only responsive but also solution-oriented, consistently helping us with ongoing integrations for both internal operations and customer needs. Their dedication to user support is unmatched, ensuring our queries are promptly addressed. Overall, I highly recommend CartonCloud for anyone seeking a reliable, innovative solution with unparalleled customer service.

Cons:

Limitations on Notification, but have submitted a feature request

Unparalleled Efficiency and Exceptional Support: A Review of CartonCloud

Comments: The TMS & WMS software I've used surpasses all my previous systems. Its seamless functionality and comprehensive features have significantly improved my workflow. The exceptional support from the teams undoubtedly sets them apart as leaders in the industry. This all-in-one solution is truly the best I've encountered.

Pros:

Efficient, Reliable, Versatile, User-Friendly, Robust

Cons:

One drawback I've noticed with the TMS & WMS software is that the API feels somewhat underdeveloped. While the system itself is robust, I have encountered limitations and inconsistencies when attempting to integrate it with other applications. Improvements in the API's functionality would enhance the software's overall versatility and expand its potential uses.

Customize everything yourself through the knowledge base, integrate everything.

Comments: CartonCloud enables us to set up consistent onboarding processes and let prospective clients know exactly what we can and cannot do for them very quickly. We frequently check in with CartonCloud to scope new possible integrations or automated process like reports or fulfilment updates and tracking to ecommerce storefronts.

Pros:

Ability to find integration solutions for all 3PL clients through direct API integration, parsers, or logins to let old-school clients enter their own orders. Also visible history logs for orders, products & invoices helps keep track of changes and updates to all aspects of the warehouse.

Cons:

Amending stock on hand details can be unintuitive at times as system adjusts stock to 0 and adjusts in new product with updated details, invalidating old labels and making it hard to track stock.

Long time user, just as happy with the product as when we started in 2016.

Comments: Very happy, and they have become a core part of our service offering.

Pros:

It has the benefits of a large SaaS with the Agility of a small company. Many IT companies claim to be agile, but Carton Cloud are one of very few I have worked with that are adaptable, and able to help with solutions.

Cons:

Carton Cloud is incredibly powerful, and the down side is that many people don't know how to use all its features, and hence not understand its value.Some suggested ideas seems to take exceedingly long times to implement, but those abilities are not critical factors in using the equipment.

Business Transformation

Comments: Very positive, the team at Cartoncloud have been very open to assisting us when we need them and also to support the process of on-boarding our customers. [SENSITIVE CONTENT] and the team have been available and responsive to our needs, even to visits at our site in Brisbane. We have learnt that it requires a certain level of trust to manage the change and let Cartoncloud do what its meant to do, and we continue to look at ways we can continue to take advantage of all the elements of the platform that we can keep unlocking as we continue of transformation project in the business.

Pros:

We are always looking for continual improvement in our business , and part of this was reviewing our Operating platform. Cartoncloud having been our choice to move forward with, has very clearly identified for us very positive changes to how we manage our Warehouse and Transport processes and allowed us to quickly take advantage of the efficiencies we can unlock within Cartoncloud as our new operating platform. Its easy to use for our team and been widely accepted by our customers/partners as a very positive way to improve the way we work together. We are very pleased with how we are progressing as we continue to embed the new processes in the business.

Cons:

As with anything new, there are change elements your business has to adapt to, so moving from something we had been using for many yrs, and that our staff were completely used to, has had some challenges. We chose to be deliberate about the integration into our business, and perhaps would like to have made the changeover faster, but the progress has suited our own people and our customers, as we looked to mitigate any risks, and also reap the benefits of each part of Cartoncloud that we have 'switched-on' as we have progressed. We have worked very closely with Cartoncloud to make sure the changeover has happened smoothly and we have also shared ways that can assist our ability to adapt but also some ideas that could improve some areas of Cartoncloud based on our own experience.