--- description: Discover the benefits and disadvantages of Deepser. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deepser Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deepser](/software/178946/deepser) # Deepser Canonical: https://www.capterra.co.uk/software/178946/deepser Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/178946/deepser?page=2) > Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance. > > Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Deepser? Deepser is the only 100% italian Service Management platform, designed to unify services and elevate operational performance through a modular, highly customizable ecosystem. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 57 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deepser - **Location**: Schio, Italy - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$35.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Deepser offers a free 14-day trial. Please contact Deepser for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Alerts/Notifications - Asset Tracking - Audit Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Catalog Management - Change Management - Collaboration Tools - Compliance Management - Configuration Management - Contact Management - Content Management - Customer Database - Customer Support - Dashboard - Data Security - Full Text Search - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management - Incident Reporting - Interaction Tracking - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Lead Management - Multi-Channel Communication - Patch Management - Performance Metrics - Project Management - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Sales Pipeline Management - Scheduling - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Surveys & Feedback - Task Management - Text Editing - Ticket Management - Time & Expense Tracking - Workflow Management ... and 36 more features ## Integrations (21 total) - 3CX - AnyDesk - CTI - Connect - Datto RMM - Google Calendar - LDAP Manager - Mailchimp - ManageEngine OpManager - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Intune - Microsoft Teams - Ninja ... and 6 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3432 reviews) 3. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (719 reviews) 4. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "One for all" — 5.0/5 > **Navpreet** | *20 May 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: It helps organizations manage help desk operations, asset management, and workflow automation in one place. The interface is user-friendly, making it easier for teams to track tickets, monitor SLAs, and improve overall service efficiency. > > **Cons**: On the downside, the initial setup and customization can take some time for new users, especially for organizations without dedicated IT support. > > Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs. The reporting tools are also very useful for analyzing team performance and service quality. ----- ### "perfect ticketing" — 4.0/5 > **Jonny** | *7 January 2025* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Ability to modify the code and very high customization > > **Cons**: bad graphics and bad user experience, is not user friendly ----- ### "DEEPSER APPROVED" — 5.0/5 > **TAYLOR** | *15 July 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I WAS ABLE TO SET UP MY CO WORKERS WITH THIS SOFTWARE AND WE HAVE IMPROVED OUR PRODUCTIVITY WHILE USING. > > **Cons**: IT WOULD BE VERY HELPFUL IF THERE WAS MORE OF LIKE AN ONLINE TUTORIAL WHEN IT COMES TO TRAINING SO I CAN BETTER TRAIN. > > I WOULD HIGHLY RECCOMMEND DEEPSER TO ANYONE IN THE MARKET BECAUSE IT CAN BE A HUGE ASSET TO YOUR TEAM\! ----- ### "Suite help Desk e non solo" — 4.0/5 > **Jonny** | *25 October 2023* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Gestione del cliente discreta, assistenza al prodotto ottima e tempestiva > > **Cons**: L'aspetto grafico è arretrato anche se allineato ai concorrenti, servirebbe uno svecchiamento generale ----- ### "Deepser and Device 42 a complete solution for ticketing and asset management" — 4.0/5 > **Carlo** | *11 September 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: User Experience Ease of use Integrated with Active Directory > > **Cons**: nothing in particular or it is too early to find defects > > I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/178946/deepser?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/178946/deepser) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data