--- description: Discover the benefits and disadvantages of AVOXI. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AVOXI Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [AVOXI](/software/178939/avoxi-genius) # AVOXI Canonical: https://www.capterra.co.uk/software/178939/avoxi-genius Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/178939/avoxi-genius?page=2) > AVOXI provides voice and communications services, plus contact center features, to run your business – all within one platform. > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses AVOXI? 1\. Hospitality and Travel 2. Software and Technology 3. Retail and eCommerce 4. Healthcare and Pharmaceutical 5. Logistics and Distribution 6. Business Process Outsourcing (BPO) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AVOXI - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact AVOXI for a free quote. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belarus, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile and 85 more ## Features - Activity Dashboard - Alerts/Notifications - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Caller Profiles - Communication Management - Computer Telephony Integration - Customisable Reports - Dashboard - File Transfer - IVR - Mobile Access - Multiple Scripts - PBX - Phone Key Input - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - Survey/Poll Management - Third-Party Integrations - Virtual Extensions - VoIP - Voice Customisation - Voice Mail - Workforce Management ## Integrations (26 total) - 3CX - ActiveCampaign - Asterisk - Bitrix24 - Dynamics 365 Business Central - Five9 - Freshdesk - Freshsales - Google Ads - Google Analytics 360 - Help Scout - HubSpot CRM - Intercom - Microsoft Teams - Nicereply ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (881 reviews) 2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (467 reviews) 3. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (997 reviews) 4. [800.com](https://www.capterra.co.uk/software/208208/800-com) — 4.7/5 (347 reviews) 5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Trust Avoxi" — 5.0/5 > **Tom** | *10 December 2024* | Farming | Recommendation rating: 9.0/10 > > **Pros**: Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform. > > **Cons**: There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx. > > Very good\! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. ----- ### "Top notch virtual phone line and call diversion service." — 5.0/5 > **David** | *5 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately. > > **Cons**: There isn't anything not to like\! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought. > > I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. ----- ### "10/10 US, UK and NZ." — 5.0/5 > **John** | *28 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Platform is easy to use. Love the live chat and phone/email support from real people when needed. > > **Cons**: Not being about to text phone numbers from one country for a different country. > > I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10\! ----- ### "Great Service" — 5.0/5 > **Eben Wikus** | *26 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. > > **Cons**: Avoxi partner portal is a bit outdated, but manageable > > Call Quality is top-notch, Customer Support is Superior. ----- ### "One stand solution for Call centres" — 5.0/5 > **Dhanalakshmi** | *8 April 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :) > > **Cons**: There are no such features which I liked least about this software. > > Overall experience is WOW \& excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues \& call quality issues in beginning but AVOXI proved it wrong. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/178939/avoxi-genius?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/178939/avoxi-genius) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data