18 years helping British businesses
choose better software
Track-POD
What is Track-POD?
Deliver in full and on time with our single-dashboard solution for your last-mile delivery needs. Optimize thousands of deliveries and collections, print shipping labels, dispatch in one click, and customize our Proof of Delivery template in PDF. Partial delivery, overdelivery, reasons for rejection, Cash on Delivery - we built Track-POD to account for every logistics scenario in B2C and B2B. Same-day implementation and transparent pricing.
Who Uses Track-POD?
Businesses that organize deliveries, collections, and provide field services: logistics company, 3PL, manufacturer, distributor, courier service, food delivery, equipment supplier, parcel delivery.
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Reviews of Track-POD
Alternatives Considered:
Track Pod Review
Comments: Great, would definitely recommend.
Pros:
easy to set up and use software, fits well with our business.
Cons:
Mobile usage across android and iso have different capabilities.
Track-POD Response
3 years ago
Hi Zac, thanks for sharing your feedback!
One of the best
Comments: We are solving the endless task of routing each vehicle ourselves with the optimisation
Pros:
I had to move away from another system due to the scanning on and off function that they did not have and i found with Track-Pod they offered more than what i was getting with the other company anyways!
Cons:
The integration was seamless but I do wish we had ore options when it came to what information our website that it fed into de-track.
Close but no cigar
Comments: A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.
Pros:
The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.
Cons:
The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).
Track-POD Response
5 years ago
Hi Jake, thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.
Alternatives Considered:
Great TMS system
Comments: We have used this software since opening the business and although we researched the market in depth to see what else is out there we really like this system due to it's reliability, ease of use and great client interface. The new client portal update is fresh and easy to use and the client feedback system has been great for our team morale.
Pros:
Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery!
Cons:
The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money.
Track-POD Response
3 years ago
Thank you for leaving such a thorough review, your feedback is very helpful!
Alternatives Considered:
Great tool for managing zero emission deliveries
Comments: Track-POD is a cornerstone of our business. Almost every issue we've encountered has been resolved quickly and efficiently by the support team - including implementing a new option through the development team
Pros:
The proof of delivery and routing built in to the software, especially the ability to route as bicycles is exactly what we needed.
Cons:
We've not been successful in getting the mobile managing app to work for us. I wish there was only 1 rather than 2 different front ends for order entry.
Track-POD Response
3 years ago
Hi Matthew, Thank you for sharing your experience with Track-POD. We're proud to know it serves the zero emissions cause.
