CANDDi

Comments: We've had a great user experience with CANDDi. My team love using it and getting more insights on the individuals using our website.

Pros: We used to use another 'contract tracking' application but did not like their 'hard sell' approach, annual contracts and lack of integration. Since moving to CANDDi we love their soft sell/supportive approach, month to month contracts (even though we've been a client now for three years) and that we can integrate with our SuiteCRM installation.

Cons: That from time to time we forget to use it to its fullest extent. And that's not CANDDi's fault, that's our fault!

Comments: Finding out that someone had visited the site was easy enough, but finding out who had visited the site was impossible unless the visitor completed the form. We looked at Lead Forensics and other reverse IP lookup solutions, but found that a) reverse IP lookup didn’t work well in our sector and b) knowing which company had visited wasn’t all that useful. Then we found Canddi. Now we know exactly who has visited the site, when and precisely what they did when they were there. We’re now able to feed this information straight to our sales team and account managers to follow up on. Of all the marketing technology we use, Canddi is the most valuable and provides the most actionable data

Pros: It tells us who is on the website. Not that somebody is on it, not that a company has been on it - but which named individual has been on.

Cons: Canddi itself is pretty easy to use but, and this isn't really Canddi's fault, figuring out how to integrate with other technologies isn't easy.

Comments: An excellent product that has allowed us to plug the black hole of anonymous visitors to our website that don't translate to enquiry and we had no visibility of. An eye-opening revelation as to just how many people are engaging with your company and brand that just bounce off and have no further contact.

Pros: It beats any other "similar" software in the level of information it feeds back and the accuracy of the IP match. Great layout, easy to use and fantastic support team. Highlights and present s 100's of missed opportunities/red hot leads. Great value for money...it pays for itself in 3 months

Cons: Nothing not to like about it.....Tim and the team keep developing it so never a chance to not like it as always moving and improving.

Comments: CANDDi is a useful tool and is certainly an upgrade from Lead Forensics, a tracking software we previously used. It has its minor flaws, but these are made up for with its qualities and fantastic customer support team - I can't stress enough how much rep and his colleagues have helped me learn about and use CANDDi, they are a true credit to the whole package.

Pros: The idea behind CANDDi is really great and most of it works up to standard. It tracks clicks successfully and it is really easy to segment customers and the channels they are coming from. I've really enjoyed all my experiences with the customer support - probably the most significant 'pro,' in my opinion. I am always put through to a friendly and knowledgeable member of staff that is willing to help and optimise my experience. No matter what strange and wonderful questions I come up with, he had a solution for everything and made CANDDi much easier to use, he really is a superstar and a pleasure to work with (and definitely deserves a pay-rise). :)

Cons: It is quite often I receive CANDDi profiles with 'No name' and 'No company,' this can be annoying as it fills up the stream with useless data. CANDDi doesn't seem to be very compatible with Google Ads - I have had a number of problems in trying to track clicks from Ads and the issue still isn't fully resolved. I am also unimpressed with the CANDDi for Outlook plugin. It is great when it works but I often get false read receipts, for example when the recipient is internal, in my office, it sometimes comes back with an 'opened' notification when I know for certain the email hasn't been opened. I have trialed this many times and there are definitely issues.

Comments: We replaced our Lead Forensics website tool with CANDDI and we will never go back. Some of the things that Lead Forensics either refused to do, or made you pay a premium for, or simply couldn't do are very easy to master and utilize within CANDDI. We primarily love that we now have the ability to figure out exactly who was on our site if they click through to an article via an email campaign as previously we were only able to see a blurry version of this traffic and had to make our own assumptions. CANDDI removes the guesswork and now we know who followed that link and what they did afterwards!

Pros: Very intuitive user interface
Was able to pick up and go without any training
Once the team got my team trained we felt like pros within two weeks
Super quick turnover time (got my business set up within the period of 3 days)
Much more functional than something like lead forensics
The ability to generate user information and track those specific users activity has already generated valuable leads for us by showing us which individuals from a company watched a demo of our product, etc.
Super friendly group to work with

Cons: As of yet, I have not found anything I dislike about this software. Perhaps I am biased because it is such an upgrade from the lead generation tracking tool we previously had been using for our site. This has made generating quality leads from our web traffic a fluid and easy process.