---
description: Discover the benefits and disadvantages of Netomi.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Netomi Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [Netomi](/software/178767/msg-ai)

# Netomi

Canonical: https://www.capterra.co.uk/software/178767/msg-ai

> Enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Netomi?

Enterprise companies in retail/e-commerce, travel, insurance / finance and tech/telecom.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Netomi
- **Founded**: 2014

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- CRM
- Chatbot
- Multi-Language
- Predictive Analytics
- Process/Workflow Automation
- Speech Recognition

## Support Options

- 24/7 (Live rep)

## Category

- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.capterra.co.uk/software/1022133/uchat) — 4.9/5 (73 reviews)
3. [Mindset AI](https://www.capterra.co.uk/software/1073648/Mindset-AI) — 4.9/5 (15 reviews)
4. [Darwin AI](https://www.capterra.co.uk/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
5. [Botpress](https://www.capterra.co.uk/software/199292/botpress) — 4.5/5 (37 reviews)

## Reviews

### "A good foundational set up for Ai/Chatbot phase for companies." — 4.0/5

> **John Epok** | *20 May 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: - ease of integration with Zendesk (chatbot sits as an agent inside Zendesk);
- ease of transcript being intact on Zendesk
- basic analytics
> 
> **Cons**: - any outages, very painful to re-configure the departments on Zendesk
- analytics can be improved further
> 
> Overall fair experience with Netomi, I am looking forward for their upcoming improvements on their product.

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### "Review for Netomi's team" — 5.0/5

> **Luciano** | *29 April 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: I think the UI is the best in class. I had the opportunity to use others conversational platforms but Netomi's is the best one that I ever used.
> 
> **Cons**: I think the analytics could be more detailed, with more possibility to customization.
> 
> I'm really excited to work with Netomi, our results are pretty great with our CX team.

-----

### "A company concerned with feedback has a lot of growth potential" — 5.0/5

> **Danielle** | *27 April 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: It has a certain ease of use for laymen and is mostly intuitive;
It is organized and has a nice UX;
Customer support is impeccable and we are in constant communication. Any troubleshooting is quick and easy.
> 
> **Cons**: The data part is still pretty precarious. In my view, a panel with more robust information is needed and the possibility of extracting data is crucial today for any company.
> 
> It's been a great experience overall. Every company has points to improve, but Netomi is always concerned about this, always interested in feedback and I think this is very important. We are growing together and I believe that is the most important thing.

-----

### "Msg.ai enables guests to discover destinations, book trips & receive instant support through AI" — 5.0/5

> **Verified Reviewer** | *15 October 2018* | Airlines/Aviation | Recommendation rating: 8.0/10
> 
> **Pros**: We are very happy with the msg.ai neural network and suite of tools that they have available. It is very clear that they are committed to building on these tools so that we can more easily optimize and track results. 

Everyone on the msg.ai team goes above and beyond to ensure that our conversation AI is working well and enhancements are achieved as quickly as possible. In the first few months of our AI chatbot being live, the msg.ai team was efficient at addressing issues that we had not discussed and ensured that the AI was learning as quickly as possible. 

Msg.ai is regularly making us aware of new opportunities to enhance our Messenger chatbot or new technology that we could adopt to improve the guest experience.
> 
> **Cons**: Msg.ai has been extremely nimble in adapting to our needs, so anything that we dislike they have either adapted or have plans to enhance in the near future.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/178767/msg-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/178767/msg-ai/> |
| en-AE | <https://www.capterra.ae/software/178767/msg-ai> |
| en-AU | <https://www.capterra.com.au/software/178767/msg-ai> |
| en-CA | <https://www.capterra.ca/software/178767/msg-ai> |
| en-GB | <https://www.capterra.co.uk/software/178767/msg-ai> |
| en-IE | <https://www.capterra.ie/software/178767/msg-ai> |
| en-IL | <https://www.capterra.co.il/software/178767/msg-ai> |
| en-IN | <https://www.capterra.in/software/178767/msg-ai> |
| en-NZ | <https://www.capterra.co.nz/software/178767/msg-ai> |
| en-SG | <https://www.capterra.com.sg/software/178767/msg-ai> |
| en-ZA | <https://www.capterra.co.za/software/178767/msg-ai> |

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