What is iGrafx?

iGrafx, a leader in business process management, enables the world’s largest enterprises to turn process into a competitive advantage. The iGrafx platform captures and connects critical business operations for detailed process mining, analysis, modeling, and optimization. With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com.

Who Uses iGrafx?

To drive operational excellence throughout the organization, guide process improvement projects to reduce cost, complexity, increase productivity, and improve the customer experience, you need iGrafx.

Where can iGrafx be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)

About the vendor

  • iGrafx
  • Founded in 1991
  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 23 others

Languages

Chinese, English, French, German, Italian and 3 others

iGrafx pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

iGrafx does not have a free version but does offer a free trial.

get a free trial

About the vendor

  • iGrafx
  • Founded in 1991
  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 23 others

Languages

Chinese, English, French, German, Italian and 3 others

iGrafx videos and images

iGrafx Software - Process Flow
iGrafx Software - Performance Dashboards
iGrafx Software - Risk Matrix
iGrafx Software - Workflow Automation
iGrafx Software - Journey Map
View 6 more
iGrafx video
iGrafx Software - Process Flow
iGrafx Software - Performance Dashboards
iGrafx Software - Risk Matrix
iGrafx Software - Workflow Automation
iGrafx Software - Journey Map

Features of iGrafx

  • Access Controls/Permissions
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Business Process Automation
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Customisable Branding
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Disaster Recovery
  • Discrete Event Modeling
  • Document Management
  • Drag & Drop
  • Dynamic Modeling
  • Feedback Management
  • File Sharing
  • Forms Management
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Mathematical Modeling
  • Mobile Access
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Presentation Tools
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Reporting/Analytics
  • Response Management
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Rules-Based Workflow
  • Secure Data Storage
  • Stochastic Modeling
  • Task Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Workflow Configuration
  • Workflow Management

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Reviews of iGrafx

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.6
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
30%
Paul V.
Paul V.
President in US
Verified LinkedIn User
Automotive, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Support for Implementation of Process-Based Management

5 3 years ago

Comments: 4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros:

Ease of use, focus on features and function that enable businesses to work better

Cons:

We have had no issues with the installation or use of the software

iGrafx Response

3 years ago

Paul Thank You for your continued use and support of iGrafx.

Nicolas B.
Managing Director in France
Investment Banking, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

iGrafx is great for meeting the requirements of the regulation standarts

5 last year

Comments: iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros:

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Cons:

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Alternatives Considered: HighBond

Reasons for Choosing iGrafx: iGrafx was more compatible with meeting the regulation standards of our company.

Switched From: HSI Donesafe

Reasons for Switching to iGrafx: iGrafx's pricing plan was more reasonable for us.

iGrafx Response

last year

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

George C.
Managing Partner in Canada
Oil & Energy, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great flowcharting software

5 2 years ago

Comments: I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros:

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons:

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Alternatives Considered: Visio

Reasons for Switching to iGrafx: iGrafx has simply better flowcharting features, especially as it pertains to the visual appearance of flowcharts. It also allows one to develop simulation models which is sometimes valuable.

iGrafx Response

2 years ago

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand. Thank you for your continued use and support of iGrafx.

Kurt M.
Production Manager in US
Food Production, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

iGrafx Process for Six Sigma

5 2 years ago

Comments: I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros:

I like the ability to turn a process map into an actual simulation.

Cons:

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Alternatives Considered: Visio

Reasons for Switching to iGrafx: For the simulation ability. Since I can't get good training on simulation it's hard to justify the higher cost over visio.

iGrafx Response

2 years ago

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Delisa T.
SR PROCESS CONSULTANT in US
Government Administration, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

iGrafx Review - Govt User

5 2 years ago

Pros:

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons:

The repository use can be a bit clunky on occasion.

iGrafx Response

2 years ago

Thank You Delisa for your kind review and continued support.