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Who Uses iGrafx?

To drive operational excellence throughout the organization, guide process improvement projects to reduce cost, complexity, increase productivity, and improve the customer experience, you need iGrafx.

What Is iGrafx?

iGrafx turns your processes into a portfolio of valuable assets and drives true transformation. The iGrafx Business Transformation Platform unleashes the power of Process Knowledge with solutions that enable process capture & analysis, RPA & workflow automation, customer experience, governance, risk, compliance, performance management and IT & business architecture. Our solutions are available as SaaS or private cloud deployment and scalable to support global enterprises with over 100k user.

iGrafx Details

iGrafx

https://www.igrafx.com

Founded 1991

Process Flow
Performance Dashboards
Risk Matrix
Workflow Automation
Journey Map
iGrafx video
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iGrafx pricing overview

iGrafx does not have a free version but does offer a free trial.

Starting Price

Not provided by vendor

Pricing Details

No to customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs.

Free Version

No

Free Trial

Yes, get a free trial

iGrafx deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

iGrafx Features

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Compliance Management
  • Compression
  • Continuous Backup
  • Customisable Reports
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronisation
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption
  • File Transfer
  • Incident Management
  • Incremental Backup
  • Local Server Options
  • Mobile Alerts
  • Monitoring
  • Multiple Format Support
  • Multiple System Support
  • Optical Character Recognition
  • Performance Metrics
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Server Options
  • Reporting & Statistics
  • Retention Policy
  • Risk Alerts
  • Risk Assessment
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Storage Quantity Control
  • Task Management
  • Third Party Integrations
  • Version Control
  • Web Access / Restoration
  • Workflow Management

View full list of Business Continuity Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Visual Workflow Management
  • Workflow Management

View full list of Business Process Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Audit Management
  • Audit Trail
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customisable Reports
  • Customisable Templates
  • Data Visualisation
  • Document Management
  • Document Storage
  • Environmental Compliance
  • FDA Compliance
  • Forms Management
  • HIPAA Compliant
  • ISO Compliance
  • Incident Management
  • Monitoring
  • Multi-Language
  • OSHA Compliance
  • Policy Management
  • Process/Workflow Automation
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Sarbanes-Oxley Compliance
  • Security Auditing
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • Workflow Management

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  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

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  • API
  • Access Controls/Permissions
  • Auto Update
  • Brainstorming
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Customisable Reports
  • Customisable Templates
  • Customization
  • Data Import/Export
  • Data Visualisation
  • Design Management
  • Document Embedding
  • Document Management
  • Document Storage
  • Drag & Drop
  • File Management
  • File Sharing
  • Flowchart
  • Freehand Sketch
  • Gantt/Timeline View
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Image Library
  • Mind Maps
  • Multi-Language
  • Network Diagram
  • Organisational Charting
  • Planning Tools
  • Project Planning
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • SSL Security
  • Single Sign On
  • Strategic Planning
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Whiteboard
  • Wiki
  • Workflow Management

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  • Activity Dashboard
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  • Compliance Management
  • Configurable Workflow
  • Corrective and Preventive Actions (CAPA)
  • Customisable Reports
  • Customisable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliant
  • IT Risk Management
  • Incident Management
  • Internal Controls Management
  • Issue Management
  • Monitoring
  • Operational Risk Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Sarbanes-Oxley Compliance
  • Secure Data Storage
  • Security Auditing
  • Single Sign On
  • Summary Reports
  • Task Management
  • Third Party Integrations
  • Training Management
  • User Management
  • Vendor Management
  • Version Control
  • Visual Analytics
  • Workflow Management

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  • Business Process Control
  • Compliance Management
  • Configurable Workflow
  • Corrective and Preventive Actions (CAPA)
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Dashboard Creation
  • Data Visualisation
  • Document Management
  • Document Storage
  • Exceptions Management
  • Forms Management
  • IT Risk Management
  • Incident Management
  • Internal Controls Management
  • Legal Risk Management
  • Mobile Access
  • Monitoring
  • Operational Risk Management
  • Policy Management
  • Predictive Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Reporting
  • Risk Scoring
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  • Content Library
  • Continuous Modeling
  • Customisable Reports
  • Customization
  • Data Import/Export
  • Data Verification
  • Data Visualisation
  • Design Analysis
  • Design Management
  • Direct Manipulation
  • Discrete Event Modeling
  • Document Management
  • Drag & Drop
  • Dynamic Modeling
  • File Management
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Industry Specific Database
  • Mathematical Modeling
  • Monte Carlo Simulation
  • Motion Modeling
  • Performance Management
  • Policy Management
  • Predictive Analytics
  • Presentation Tools
  • Process Control
  • Product Data Management
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Scenario Planning
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  • Calendar Management
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Tracking
  • Configurable Workflow
  • Customisable Dashboard
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Monitoring
  • No-Code
  • Progress Tracking
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
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  • Rules-Based Workflow
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iGrafx Reviews for UK Users

Read all reviews

Overall rating

4.7/5
From 33 users reviews

Average score

Ease of Use 4.5
Customer Service 4.6
Features 4.5
Value for Money 4.4

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Paul V.
President
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/12/2018

"Best Support for Implementation of Process-Based Management"

Comments: 4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros: Ease of use, focus on features and function that enable businesses to work better

Cons: We have had no issues with the installation or use of the software

Vendor Response

by iGrafx on 27/12/2018

Paul
Thank You for your continued use and support of iGrafx.

  • Reviewer Source 
  • Reviewed on 24/12/2018
Nicolas B.
Managing Director
Investment Banking, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/11/2020

"iGrafx is great for meeting the requirements of the regulation standarts"

Comments: iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros: iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Cons: Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Vendor Response

by iGrafx on 01/12/2020

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

  • Reviewer Source 
  • Reviewed on 30/11/2020
George C.
Managing Partner
Oil & Energy, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    2 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 06/04/2020

"Great flowcharting software"

Comments: I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros: I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons: The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Vendor Response

by iGrafx on 07/04/2020

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

  • Reviewer Source 
  • Reviewed on 06/04/2020
Kurt M.
Production Manager
Food Production, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/03/2020

"iGrafx Process for Six Sigma"

Comments: I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros: I like the ability to turn a process map into an actual simulation.

Cons: There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Vendor Response

by iGrafx on 31/03/2020

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

  • Reviewer Source 
  • Reviewed on 30/03/2020
Delisa T.
SR PROCESS CONSULTANT
Government Administration, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 31/03/2020

"iGrafx Review - Govt User"

Pros: Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons: The repository use can be a bit clunky on occasion.

Vendor Response

by iGrafx on 06/04/2020

Thank You Delisa for your kind review and continued support.

  • Reviewer Source 
  • Reviewed on 31/03/2020
Read all 33 reviews

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