Bókun

Pleasure to work with Bokun

Comments: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Pros:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Cons:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Great customer service

Pros:

It is easy to set up tours and activities when you work in the tourism industry.

Cons:

Easy booking engine for excursions and activities.

Alternatives Considered: Adobe Acrobat Reader

Reasons for Switching to Bókun: Staff from Bokun explain, how to get more bookings during the season

Good all round

Comments: Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy

Pros:

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Cons:

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Bokun doesnt line or by emailsupport in

Comments: Very bd expereince. I don´t uderstand why they have good reviews or they don´t atend to everybody.
Very dangerours Comapny, without responsability afect the work to people like me.

Pros:

One Booking Software without Support inst Booking Software: I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off. Thes problems was reapted twice. So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Cons:

doesnt have Support !!! IReesposability witht the users Support is the most important to me T

Bokun , a easy way to keep track of bookings

Comments: Good , finally Bokun has allowed me to see bookings on one platform

Pros:

Live chat and if there is an unsolved issue, Customer care agent phone

Cons:

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Alternatives Considered: GoDaddy Website Builder

Reasons for Switching to Bókun: I opted for Bokun as it is linked to Viator/ TripAdvisor

Bókun 5 star excellence

Comments: Excellent! You're very easy to contact for support. Your agents are exceptionally professional and have so far helped me to resolve all my issues/problems. Just as I would like every other of our suppliers to do. You set the bar high ... others have to follow!

Pros:

Excellent customer service. You exceed my expectations in all areas!

Cons:

Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!

Alternatives Considered: FareHarbor

Reasons for Switching to Bókun: Compatability and recommendation to connect to Viator mainly.

effective and quick

Comments: great

Pros:

effective and quick, i am not good at writting long, sorry

Cons:

cant find any

Alternatives Considered: FareHarbor

Reasons for Switching to Bókun: cheaper and easier to use, better overall

Product connect with bokun

Pros:

It's our first time to connect with Ota . The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

Cons:

Working professionally and have a lot of patience

Wonderfull service

Pros:

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Professional staff

Comments: When I have any problem, or need to know any information, they have quick help and resolve problems in a short time.

Pros:

Professional, quick response, offer good assistance.

Cons:

I like to use bokun, it is very important to sell products through them.

Good operation

Pros:

If we have questions the tram is really fast on live chat

Cons:

Attention for us and try to do the best for partners

Great features, with some annoying bugs

Comments: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Pros:

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Cons:

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

Alternatives Considered: Checkfront and FareHarbor

Reasons for Switching to Bókun: The product was free to use for the first 6 months or so, and then it switched to a 0.1% commission, so it was the cheapest product on the market (before they introduced the current 2.9% commission of course).

Bokun Continues to Improve Better & Better

Comments: I enjoy using Bokun and the user experience improves all the time - Keep up the good work Bokun Team!

Pros:

Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart.

Cons:

They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products!

Alternatives Considered: Rezdy

Reasons for Switching to Bókun: Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff!

BOKUN is an awesone platform to build a tour experience

Comments: We are highly satisfied with Bokun because the platform provided us with numerous tools to swiftly put our tours, journeys, and more online without incurring expensive costs for development, infrastructure, and maintenance. They are continuing the user experience and the sales are raising.

Pros:

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Cons:

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Greats personal helper in helps center and very friendly sure

Comments: Totally I satisfied with team, just waiting 100 miracle

Pros:

I am still thinking the features inside, but it most likely Good.. 30% increasing

Cons:

Because bokun is friendly staff, so I would like to ask without machine

Bokun is one of the best at what they do!

Pros:

I've been using Bokuns' services for almost 2 years, and I highly recommend them. Bokun manages my bookings on tripadvisor & my website seamlessly. Additionally, whenever I have a query, they're always able to answer and solve my concerns in a timely manner via the chat now button.

Cons:

I'd like their chat now option to be available 24 hrs, rather than having to send an email, for swift response.

More than just a reservation system

Comments: It's perfect for business. It allows you to expand in so many areas and fields from Google to OTAs to your own website

Pros:

Easy to use Great customer service Marketplace

Cons:

It can be a little overwhelming when first starting out. There is so much to cover.

The customer service is off the scale!

Comments: My bookings have increased week on week exponentially. I am just about to send out contracts on the marketplace function and am looking forward to even more sales.

Pros:

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Cons:

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Modern and flexible service. The best in class.

Pros:

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Cons:

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Excellent!

Pros:

How easy to use it is, it's a wonderful tool.

Cons:

Well I guess when something doesn't work

Bokun is worth it

Comments: I'm just starting to use it, but I think it's a friendly system. Definitely, a welcome help when you start selling on multiple OTAs

Pros:

Support is accessible and efficient. It has a lot of patience even with less skilled users.

Cons:

the instructions are extensive, in some places maybe too much, and on the other hand too "general" (but then the support team helps here)

Great booking platform

Comments: Great

Pros:

Easy access to calender overview and close outs

Cons:

Complicated management of the experience

Best Reservation System

Pros:

integrated with friendly use website builder

Cons:

Customer support always ready anytime to solve our problem

Read their terms of service - their stance towards refunds of fees at the moment is disappointing

Comments: Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month.

Pros:

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

Cons:

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now.

Finally found a Online Booking Hosting that fits all my needs

Comments: Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun.

Pros:

It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.

Cons:

I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.