Who Uses This Software?

We provide software from all types of companies within the Experience sector from small single person tour providers to large international OTAs and resellers.

Average Ratings

144 reviews
  • Overall 4.7 / 5
  • Ease of Use 4.3 / 5
  • Customer Service 4.7 / 5
  • Features 4.5 / 5
  • Value for Money 4.8 / 5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Bokun
  • http://bokun.io
  • Founded 2012

About Bokun

The only online booking software you need to manage your tours and activities. Bokun is the leading booking management technology and reservation software built specifically for tours, activities, and attractions operators in the travel industry. Its a booking engine, inventory manager, channel manager, multi-currency price management tool, and more -- all rolled into one!

Bokun Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Bokun Most Helpful Reviews

One of the best in its field

Reviewed on 04/11/2019
Angeliki G.
CEO
Leisure, Travel & Tourism, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.

Pros: So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Cons: Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Vendor Response

by Bokun on 05/11/2019

Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager.

Best,
Bokun Support

Bad response rate in technical support

Reviewed on 02/10/2018
Gðmundur S.
CTO
Tobacco, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.

Pros: nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

Cons: The API is often changed without letting us know.
That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Vendor Response

by Bokun on 09/04/2019

Hi Guðmundur thank you for your review of Bókun.

Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future.

We appreciate your feedback regarding our API updates and "extras" features. We are currently working to enhance how we communicate product updates to our customers. We felt that giving our customers more customization when it came to the extras would be more beneficial to their usage. It also provides a better overview of which extras have been added to each product. Images are added on the product level, not per extra, so if you have different equipment available, you only need to update your images in the gallery for the product.

We hope this helps to clarify!

- Bokun Support

Support team is the best

Reviewed on 26/09/2018
Verena W.
Manager
Sports, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It really helps us in our internal communication and organization.
It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

Pros: The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Cons: For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.
The software is therefore in my opinion too limited to the marketplace.
I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Vendor Response

by Bokun on 09/04/2019

Hi Verena, thank you for your kind words!

Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide affiliates with booking engines that they can enter onto their website for customers to book directly. When a customer books a tour through them, you can see it immediately in your Sales Feed & track it in the Affiliate Report.

When using the Book: Experiences feature, you can choose an agent to view all of the products that are available to them. Commission will be added automatically so there's no need to add the discount afterwards. We are happy to work with you to ensure you're getting the most out of our Marketplace.

Please don't hesitate to reach out for further assistance!

Review of Bokun Software

Reviewed on 23/07/2019
Jason S.
Sales Manager
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Bokun makes the management of reservations and finances much easier and much more efficient for us.

Pros: Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Cons: Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Vendor Response

by Bokun on 24/07/2019

Hi Jason,
Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions.

Best,
Bokun Support

Finally found a Online Booking Hosting that fits all my needs

Reviewed on 31/10/2019
Francisco H.
Manager
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun.

Pros: It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.

Cons: I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.

Vendor Response

by Bokun on 05/11/2019

Thank you for your kind words, Francisco. We appreciate the feedback, especially about the process of learning the Bokun software. We are continuing to work on improving our education and onboarding experience since we know it is a lot to learn, especially at first. Please do not hesitate to reach out to [email protected] if you have any additional questions or comments.

Best,
Bokun Support

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