SocialClimb

Social Climb has been a great asset to our practice

Comments: Great customer support and easy to use!

Pros:

Social Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.

Cons:

No major dislikes. Always love to see more features added!

SocialClimb, Perfect Match of Technology and Healthcare

Comments: From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.

Pros:

While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.

Cons:

Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.

Great Reputation Management!

Pros:

Easy user features, great customer service

Cons:

Inserting new patients could be difficult. There weren't' easy input options.

So happy I used them twice!

Comments: I used social Climb at my last practice. I was on the implementation team and loved working with [sensitive content hidden]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need.

Pros:

I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.

Cons:

I find the process of adding providers a little tricky

Perfect Tool for managing Digital Marketing & Reputation Management

Pros:

Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts.

Cons:

I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team.

Community Hospital Review

Pros:

The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.

Cons:

The integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews.

Tri-State Orthopaedics review

Pros:

The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process.

Cons:

Not always easy to find how and where to make changes to our platform.

SocialClimb has been a game changer for healthcare

Comments: They have always been quick to respond and helpful, explaining things until I understand, and meeting with me whenever I'd like. Even though the meetings are virtual, it seems like they are in person.

Pros:

The ability to be able to reach out to patients to ask them to leave a Google review is a game-changer. Our patients were happy but not following through on leaving reviews. Now, our review numbers are climbing quickly, and everyone can see and read the experiences that they had at our business.

Cons:

I would like to have automatic quarterly meetings set up so there is a chance to review how things are going. At this time, you have to request a meeting.

Everything I need in one place!

Comments: Pretty seamless. It makes receiving and replying to reviews easy!

Pros:

Takes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed.

Cons:

Originally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service.

Comprehensive Reputation Management

Comments: Our SocialClimb experience has been great and we hope to continue the relationship.

Pros:

Social Climb is very easy to use and you can set up as many alerts as you prefer to monitor reviews. It is a secure platform where you can respond and manage reviews all in one dashboard.

Cons:

It can be expensive for additional features that can assist with marketing efforts

GREAT Reputation Management

Pros:

SocialClimb has significantly increased our reputation on Google, it has helped spread awareness of our brand and it has helped internally with our surveys being able to show opportunities for improvement

Cons:

I love the postcard marketing platform, but the price is out of reach for my doctors.

Great Review Management

Pros:

SocialClimb helps us manage our reviews across all of our locations and physicians. Since implementing SocilaClimb our number of reviews have skyrocketed.

Cons:

It would be great to see the implementation of AI to provide automated and custom responses to reviews. SocialClimb can automatically send responses but they are not customized per review.

Love SocialClimb!

Pros:

I love how easy SocialClimb is to use and how it allows us to monitor reviews. We give our providers monthly report cards that I think they really appreciate seeing. It also helps with our reputation management because we like to reach out to patients who leave a negative review and try to rectify the situation. They really appreciate those efforts.

Cons:

I wouldn't say there are many cons but it would be nice if the mobile app worked better.

SocialClimb Review

Pros:

I like that socialclimb is giving us real time data and notifications about our patients experiences. It is able to easily pull reports and pull different data points. Customer Service [sensitive content hidden] are amazing! They get back to you same day and are always very helpful.

Cons:

I have worked in SocialClimb for a little over 2 years and use it daily. They have navigation set up nicely, but I am always having little issues getting exactly what I need. However, this is most likely user error as customer service is able to help the majority of the time.

SocialClimb has helped us grow and maintain our reputation

Comments: Easy to work with, user friendly, overall a positive experience

Pros:

SocialClimb has made it easy to collect and monitor feedback from patients. It is user friendly and has increased reviews for all of our locations.

Cons:

I do not have any negative feedback with the platform.

Making connections with patients

Pros:

The ease of use, and the use of reviews to help with marketing and creating new patients

Cons:

Ability to not send reviews to specific event types for patient appointments.

Would Recommend to Colleagues!

Pros:

The support staff are prompt. The usability of the review features is convenient if you are replying to reviews from multiple properties on one interface.

Cons:

I don't personally have any qualms about this platform.

my review

Pros:

Easy to use and manage. The uploading is fast and simple.

Cons:

the welcome screen should be more simplified

Works as expected

Comments: They are always available to help when needed

Pros:

Easy distribution of review requests to patients

Cons:

Some of the reports do not make sense mostly

Very user friendly reputation manangement

Pros:

Reports, ease of use, ability to do it all from social climb account

Cons:

Not being able to respond to social climb reviews, and infrequent reviews on platforms other than google

Happy customer

Comments: I use this daily for practice management.

Pros:

The ease in which all the fields are displayed

Cons:

While the reporting downloads are real time, there is a delay to have the report hit the correct folder.

Review for social climb

Comments: Overall I would say my experience with social climb has been good! The fact that I couldn't rate the customer support because I have never needed them is a great sign.

Pros:

I like the navigation aspect. You are able to navigate freely and have a clear workflow so if you click something you know what your clicking. Easy to use system in other words.

Cons:

Attaching an individual to their review. There are many times that I have issues finding the correct patient to attach their review to. Normally the system gives you the people they sent invites to that day however it seems the system has some bugs to fix.

SocialClimb is Great!

Comments: It has been great and I am excited to see the outcome

Pros:

Using it to launch a postcard campaign!!

Cons:

When it signs me out if I leave the tab for an hour while working on something

An effective and versital tool that allows for meaningful feedback

Comments: The Social Climb team has welcomed HSNT as a customer and served us well long after implementation. We are thankful for the tremendous service level and customization.

Pros:

I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider. It is important to our organization to have strong public feedback, but private survey responses as well.

Cons:

At this time I don't have any suggestions. The product functions very well and is a good value.

SocialClimb

Comments: We have noticed an immense increase in reviews on social media. Our Google reviews have been growing from almost none to multiple daily reviews, and our patients, like so many others, often look to Google reviews for assistance making a decision on choosing a facility. This has been very beneficial for our business.

Pros:

It's great to finally have a software in which all of your reviews can be located in one place. The software is very user friendly for researching reviews, and breaking down which reviews were left for specific providers. It's a big plus to add the feature of receiving notifications of the reviews by email for ease in a quick look at recent comments. SocialClimb quickly responds to emails and phone messages left with any questions or issues, and always trying to find resolution.

Cons:

I have not used another software for reviews prior to SocialClimb to compare.