VIRIMA

"Fast, Intelligent, Cost Effective ITAM/ITSM Discovery Tool"

Pros: I like the autonomic socially intelligent automated algorithms that perform discovery. These algorithms and engines are far better than all of the products I’ve ever used. As an industry recognized discovery and ITAM tool expert, and conference speaker, I have spent countless hours evaluating tools for diverse customers. In the end I’ve always needed a socially persistent tool that would continue to create and capture changes within an ecosystem from an inventory asset management perspective while maintaining CI dependencies and interdependencies. I’ve needed a tool that had a separate CMBD to create a baseline and maintain CI data hygiene, a repository that would store the application dependency mappings, business service mappings and views like infrastructure, communication and network topology. Virima does all of this. Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients. I think one of the most important features is outside of the tool...and that is the customer service provided by Virima. If I need support with an issue or if I have questions about custom probes they are always responsive.

Cons: Accessing and managing a Virima instance via a browser takes some getting use to but it is still a value add to be able to manage a customers instance from a phone. Say you forgot to do a scan. You can login on your phone and fire off that scan.

"Virima User"

Comments: Very positive.

Pros: Great product; feature rich. Team seems responsive and looking to help us be successful.

Cons: No cons. Feature requests are inevitable, and I have a few. Team seems responsive and open to them; would like some more visibility into the product management space so we can see where things fall.

"Virima"

Comments: Our experience implementing VIrima in our environment, specifically for ITAM, has been a great experience. The team at Virima has been very helpful and responsive delivering our requests and working with us.

Pros: Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.

Cons: The software seems to be growing rapidly with new features being added constantly, which seems to cause some instability.

"Virima is a great ITAM system"

Comments: Virima has helped us understand more of our environment for IT, and helped with Asset, change and Release management.

Pros: Ability to scan an internal network and fall all devices on that network. The Business Service Maps are great for finding communication between endpoints.

Cons: The scans can be very slow and can vary in length.

"ITAM Plus included features that an Enterprise would"

Comments: Excellent professionalism and customer service are part of the Virima package. Couple that with a world-class ITAM/ITIL tool and you have a combination that will easily take market share from some of the 'big guns'. Great doing business with them.

Pros: - Very intuitive interface
- Feature rich ITIL-centric solution that handles all change, incident, problem and reporting needs
- Dynamic Business Service Maps show Up and DOWN-stream impact to connections graphically
- Integration with Service-Now and other support tools makes CMDB value immediately visible

Cons: - Minor changes in how our business would like to leverage the tool are being offered up as suggestions but no real deficiencies