--- description: Discover the benefits and disadvantages of Trengo. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trengo Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo) # Trengo Canonical: https://www.capterra.co.uk/software/177967/trengo Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/177967/trengo?page=2) > Customer delight always wins. > > Verdict: Rated **4.1/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trengo? Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 26 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Trengo - **Location**: Utrecht, Netherlands - **Founded**: 2015 ## Commercial Context - **Starting Price**: €125.00 - **Pricing model**: Other - **Pricing Details**: Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €20 per agent per month billled monthly and €16 per agent per month billled annually • Scale: €33 per agent per month billled monthly and €27 per agent per month billled annually • Enterprise: €45 per agent per month billled monthly and €38 per agent per month billled annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Russian, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Greenland and 29 more ## Features - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Chat/Messaging - Collaboration Tools - Communication Management - Customer Database - Customer Engagement - Customer History - Customisable Branding - Email Management - Inbox Management - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Personalisation - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Video Chat - Video Conferencing - Workflow Management ## Integrations (14 total) - Asana - Gmail - HubSpot CRM - Instagram - Mailchimp - Microsoft Outlook - Pipedrive - Shopify - Slack - Telegram - Trello - Twitter/X - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 4. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16309 reviews) 5. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4058 reviews) ## Reviews ### "Higher price for fewer features" — 3.0/5 > **Jeffrey** | *1 May 2024* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels. > > **Cons**: Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. > > We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage. ----- ### "Lots of potential but needs work" — 3.0/5 > **Josey** | *28 February 2025* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: Having all communications in one place (emails, Instagram messages, phone calls) > > **Cons**: That you can not have "draft" messages saved, that the calls sometimes drop > > Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. ----- ### "Was not a bad service" — 4.0/5 > **Ericka** | *19 May 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. > > **Cons**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. > > We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. ----- ### "Very nice messaging app" — 5.0/5 > **Frits** | *27 January 2020* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. > > **Cons**: They changed their pricing plan, with a half year for existing customers. > > Our clients are helped through various channels, served by Trengo ----- ### "Useful tool in organisations" — 4.0/5 > **Christ** | *21 April 2020* | Wholesale | Recommendation rating: 9.0/10 > > **Pros**: Integration of several communication channels > > **Cons**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet > > Good, good support. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/177967/trengo?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/177967/trengo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data