Milldesk

Milldesk

by Milldesk

Who Uses Milldesk?

Small and medium IT support center, and many departments

What Is Milldesk?

Milldesk is a complete software that brings together the best help desk and service desk functions. It is a technical support system aligned with the best practices of ITIL and created with emphasis on the best usability concepts, providing greater agility and organization in ticket management.
The Milldesk Software customer service tool offers features such as workflow, IT asset management, incidents management, problem management, changes management, service catalog, knowledge base, SLA.

Milldesk Details

Milldesk

http://www.milldesk.com

Founded 2005

Milldesk Pricing Overview

Milldesk does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

Milldesk Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Milldesk Reviews for UK Users

Showing 5 of 5 reviews

Overall
4.8/5
Ease of Use
4.4/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.6/5
Oscar daniel L.
Gerente de Proyectos
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/02/2019

"The best option for helpdesk"

Comments: We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Pros: I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.

Cons: Maybe the price, I know about some options for free, at least in latinamerica.

  • Reviewer Source 
  • Reviewed on 15/02/2019
Victor A.
Administrative
Information Technology & Services, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/03/2019

" Milldesk Review"

Comments: I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision.
Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Pros: * It is an easy-to-use, friendly tool with no access problems
* It has (almost) everything I need for my job
* Is stable. We have not had interruptions during its use. Est + a always available.
*The quality of the application and the speed improved considerably when they switched to the HTML5 version

Cons: * He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more.
* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs.
* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.

  • Reviewer Source 
  • Reviewed on 01/03/2019
Moara S.
IT Director
Import & Export, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/02/2019

"Milldesk CSC"

Comments: Obtain measurement of helpdesk efficiency

Pros: It allows my team to organize daily and recurrent tasks

Cons: It is not easy to manage the subordinate tasks - there is no way to prioritize

  • Reviewer Source 
  • Reviewed on 27/02/2019
Felipe F.
IT Manager
Information Technology & Services, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/02/2019

"Milldesk system"

Comments: The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Pros: What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons: It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

  • Reviewer Source 
  • Reviewed on 27/02/2019
Fernando V.
System Analyst
Building Materials, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 01/03/2019

"Efficient, simple to access and to work"

Comments: We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Pros: Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons: I missed some kind of access configuration. And I think the mobile app can be better.

  • Reviewer Source 
  • Reviewed on 01/03/2019