Dentrix Ascend

Dentrix Ascend

by Henry Schein One

Who Uses Dentrix Ascend?

Solo Practices, Group Practices, Entreprenurial Dentists, DSO organizations

What Is Dentrix Ascend?

Dentrix Ascend offers a smarter, more natural interface that's easy to learn and master. With one-click access to patient information and customized workflows, you'll get more done in less time.

Dentrix Ascend Details

Henry Schein One

http://www.dentrixascend.com/

Founded 2012

Dentrix Ascend Pricing Overview

Dentrix Ascend starts at US$248.00/month. Dentrix Ascend does not have a free version and does not offer a free trial. See additional pricing details for Dentrix Ascend below.

Starting Price

US$248.00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Dentrix Ascend Features

Dental Charting Software
Appointment Management
Comparison View
For Veterinary
Hands-Free Charting
Orthodontic Charting
Periodontal Charting
Progress Notes
Treatment Planning
Voice Capture
2D Imaging
3D Imaging
Calibration Management
Data Import/Export
Image Analysis
Treatment Planning
Video Support
Appointment Management
Appointment Reminders
Charting
Claims Management
Client Management
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning

Dentrix Ascend Reviews

Showing 5 of 168 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.4/5
Features
3.9/5
Value for Money
4/5
Sharon S.
Office Manager
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/05/2019

"Great Dental Software"

Pros: We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created!

Cons: There are several features we are really waiting for, an online time clock, and online RX.

  • Reviewer Source 
  • Reviewed on 10/05/2019
Bevin M.
Owner/pediatric dentist
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/08/2019

"Dentrix Ascend review "

Comments: overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros: like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons: I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

  • Reviewer Source 
  • Reviewed on 24/08/2019
Nicholas H.
Practice Manager
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/08/2019

"Great Ascend"

Comments: Ascend has made it possible to cross train our clinical staff through it’s intuitive design; and this has made our patient turnover very efficient, while reducing the need for addition front desk personnel.

Pros: This software saves countless hours of additional administrative work and processing mistakes. Our office switched from Eagle Soft, which we ran on a closed network, about 5 years ago; and after learning how to use theAscend software, I can honestly say that it was one of the best decisions that we have ever made for our practice.

Cons: There’s nothing that I don’t particularly dislike about the software. However, there is room for improvement with some of the newer features. For example, real time benefits along with automated verification and eligibility would make Ascend the perfect software, in my option.

  • Reviewer Source 
  • Reviewed on 07/08/2019
Steve G.
Owner/Dentist/CDO
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 21/06/2019

"Mixed feelings..."

Comments: We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

Pros: Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

Cons: There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

  • Reviewer Source 
  • Reviewed on 21/06/2019
James B.
Practice Owning Dentist
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/08/2019

"Satisfied from the start"

Comments: We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros: Intuitive. It has eliminated wasted time and money on training.

Cons: While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

  • Reviewer Source 
  • Reviewed on 07/08/2019