Dentrix Ascend

by Henry Schein One

Who Uses Dentrix Ascend?

Solo Practices, Group Practices, Entrepreneurial Dentists, DSO organizations

What Is Dentrix Ascend?

Dentrix Ascend offers a smarter, more natural interface that's easy to learn and master. With one-click access to patient information and customized workflows, you'll get more done in less time.

Dentrix Ascend Details

Henry Schein One

https://henryscheinone.com

Founded 1982

Dentrix Ascend video
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Dentrix Ascend pricing overview

Dentrix Ascend does not have a free version. Dentrix Ascend paid version starts at US$248.00/month.


Starting Price

US$248.00/month

Pricing Details

Pricing information is available on inquiry.

Free Version

No

Dentrix Ascend deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support

Deployment

  • Cloud, SaaS, Web-based

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Dentrix Ascend Features

  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Collections Management
  • Comparison View
  • Customisable Reports
  • Customisable Templates
  • Customization
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Financial Analysis
  • For Veterinary
  • HIPAA Compliant
  • Hands-Free Charting
  • Multi-Location
  • Orthodontic Charting
  • Periodontal Charting
  • Productivity Analysis
  • Progress Notes
  • Progress Tracking
  • Projections
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Role-Based Permissions
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Task Planning
  • Task Scheduling
  • Time Clock
  • To-Do List
  • Treatment Planning
  • User Management
  • Voice Capture
  • Web Forms
  • Website Analytics

View full list of Dental Charting Software

  • 2D Drawing
  • 3D Imaging
  • Access Controls/Permissions
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Charting
  • Claims Management
  • Client Portal
  • Collections Management
  • Customisable Reports
  • Customisable Templates
  • Customization
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Financial Analysis
  • HIPAA Compliant
  • Image Analysis
  • Location Tracking
  • Multi-Location
  • Productivity Analysis
  • Progress Tracking
  • Projections
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Risk Alerts
  • Role-Based Permissions
  • Surveys & Feedback
  • Task Planning
  • Task Scheduling
  • Time Clock
  • To-Do List
  • Treatment Planning
  • User Management
  • Video Support
  • Web Forms
  • Website Analytics

View full list of Dental Imaging Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Customer Database
  • Customer History
  • Customisable Reports
  • Customisable Templates
  • Data Synchronisation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Email Invitations & Reminders
  • HIPAA Compliant
  • Imaging and X-rays
  • Inventory Management
  • Live Chat
  • Medical Billing
  • Multi-Location
  • Patient Records Management
  • Records Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Web Forms

View full list of Dental Software

Dentrix Ascend Alternatives

More Dentrix Ascend alternatives

Dentrix Ascend Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.2
Customer Service 4.4
Features 3.9
Value for Money 4

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Share your experiences with other software buyers.

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Krista i. C.
Dental Hygienist
Medical Practice, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 01/04/2020

"Good software"

Comments: Good to fair. I use it at offices when I temp

Pros: I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons: I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

  • Reviewer Source 
  • Reviewed on 01/04/2020
James B.
Practice Owning Dentist
Hospital & Health Care, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/08/2019

"Satisfied from the start"

Comments: We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros: Intuitive. It has eliminated wasted time and money on training.

Cons: While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

  • Reviewer Source 
  • Reviewed on 07/08/2019
Jesse W.
Insurance Specialist
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    1 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/04/2017

"Gutless"

Comments: Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros: Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons: Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/04/2017
Mirza B.
Operations Manager
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/09/2019

"Value for Money"

Comments: Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Pros: The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Cons: Sometimes it get froze so we need to refresh the browser to proceed.

  • Reviewer Source 
  • Reviewed on 03/09/2019
Greg M.
sr. director of strategy
Executive Office, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/08/2019

"Multi-site infrastructure"

Comments: support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

Pros: ability to report, review, and manage all offices without having to be on site.

Cons: there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

  • Reviewer Source 
  • Reviewed on 23/08/2019