Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more
UserGuiding
UserGuiding Overview:
What is UserGuiding?
UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can:
• Activate users with interactive in-app guides and walkthroughs
• Boost feature adoption with personalized onboarding flows
• Offer AI-powered self-serve help to reduce support tickets
• Announce product updates effectively within your app
• Collect user feedback seamlessly to improve your product
Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions.
Who Uses UserGuiding?
1,000+ scaling product teams trust UserGuiding’s best-value, all-in-one platform to drive revenue growth through superior self-service experiences
Where can UserGuiding be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 52 reviews
Reviews sentiment
Positive
98%
Neutral
2%
Negative
0%
Starting Price
US$174.00
Per User, Per Month
Free trial
About the vendor
- UserGuiding
- Located in New Castle, Türkiye
- Founded in 2017
UserGuiding support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Afghanistan, Albania, Algeria, American Samoa, Andorra
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Afghanistan
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Curaçao
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR China
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR China
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Réunion
- Samoa
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Korea
- Spain
- Sri Lanka
- St Helena
- St Kitts & Nevis
- St Lucia
- St Martin
- St Pierre & Miquelon
- St Vincent & the Grenadines
- Sudan
- Suriname
- Sweden
- Switzerland
- Syria
- São Tomé & Príncipe
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Türkiye
- US Virgin Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis & Futuna
- Yemen
- Zambia
- Zimbabwe
- Åland Islands
Languages
Show more details
English, Portuguese
Compare with a popular alternative
Show more details
UserGuiding
US$174.00
month
Free version
Free trial
4.7 (52)
4.6 (52)
4.8 (52)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
4.8 (121)
4.9 (121)
5.0 (121)
Other great alternatives to UserGuiding
Show more details
Top rated features
Reporting/Analytics
Task Management
Top rated features
Onboarding
User Onboarding
Top rated features
Contact Management
Lead Management
Top rated features
Performance Metrics
Usage Tracking/Analytics
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Customer Management
Health Score
Top rated features
Call Logging
Call Recording
Top rated features
Multiple Projects
Project Planning/Scheduling
Top rated features
Health Score
Reporting/Analytics
Capterra verified reviews for UserGuiding
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 52 reviews
Write a Review!
Filter reviews (52)
Filter reviews (52)
Filter reviews (52)
Sort by
Peter
Chief Executive Officer in Australia
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
"Highly recommend. Fantastic user onboarding product."
30 September 2024
The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code.
The online help documentation they provide is fantastic to get you up and running in minutes.
The online help documentation they provide is fantastic to get you up and running in minutes.
Pros:
UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.
Cons:
I would have to say that onboarding for a small business the cost can be a little high but worth it.
Reviewer Source
Show more details
Buğra
Co-Founder in Türkiye
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
"Great onboarding tool!"
16 July 2020
We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.
Pros:
We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)
Cons:
The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.
Reviewer Source
Show more details
Youssef
Consultant in Morocco
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
"Review"
20 November 2019
so good
Pros:
Easy to use without any code implementation
Cons:
less functionnality i would like if add possibilty to insert audio like we inject a text
Reviewer Source
Show more details
Kent
Product Owner in Australia
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
"Very customisable onboarding software"
17 March 2020
It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.
Pros:
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.
Cons:
The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views.
It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears.
Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide.
In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.
Reviewer Source
Show more details
UserGuiding Response
19 March 2020
Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team. Thanks for being with us, and stay healthy! Mert
Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
"Powerful User Onboarding Tool"
2 November 2021
UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding.
Pros:
It's easy to build and it has a lot of onboarding documents and videos.
Cons:
The price is a bit high. It would be great there is a free plan and feature based pricing.
Reviewer Source
Show more details