17 years helping British businesses
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MyStudio
What is MyStudio?
MyStudio enables customers to buy from you, anywhere and at any time.
Memberships, events, trials, classes and retail can be purchased by customers through a customized member app, custom website, on all social media channels, and anywhere there is internet. Everything can be set up and launched within minutes of creating a MyStudio account.
Who Uses MyStudio?
Martial Arts, Yoga , Dance, Gymnastics, Events Management, and Camp Management businesses.
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Reviews of MyStudio
I live MyStudio for my art studio!
Comments: Overall My Studio is amazing and a NECESSARY for my business to run smoothly.
Pros:
I own an art studio and needed an easy waybfor costumers to sign up. After calling and searching 9 different software companies I finally found MyStudio. This software is just what I needed because it's easy to use (once you play around wih the settings). They also have instructional videos to help you. Their chat is also very helpful. This software is also very affordable for me. It is well worth the money because I don't have to manually charge anyone or save their info. This software gives me automated costumer payments for my memberships and workshops. The app, as a costumer, is also easy to navigate and purchase. MyStudio business insight gives me information on how much money a certain class or workshop is bringing in. Overall, this is what I needed for my business to run smoothly. [sensitive content hidden] helped me navigate the system when I first looked into it and answered all my questions. This is an actual person and not a robot chat.
Cons:
I would like yo be able to send invoices regarding my business and quotes via email but haven’t figured out how to that as well as square.
Alternatives Considered:
MyStudio is a critical element in our business operations and success
Comments: Keeps client info safe and easy to access for staff. App has been great for having clients register for ongoing classes and programs. It has also helped with keeping accurate attendance which helps us with retention, we know exactly which students we need to reach out to and get them back in classes.
Pros:
Software is easy and intuitive to use. Customer service is always available to support and answer questions. All of my staff can use which keeps things running smoothly.
Cons:
It would be great if Apple or Google pay was an option. It would also be great if we could add clients in and charge a drop in rather than having them download app etc. We sometimes get out of town visitors and they just want to walk in and pay and not have to go through downloading app, setup etc.
MyStudio Response
2 years ago
Hi Anna, Thank you for your review and for the feedback! In regards to your desire to be able to have people pay without downloading an app -- you can absolutely do that now :) Everything you sell has a unique URL that you can just text/email to someone - no app needed! You can find those URLs in each respective module in your control panel. You can also charge drop ins, sign people up right at the Point of Sale. We'll reach out to you and share pointers on how to do all of this so you can use it. Thanks again!
My experience with MyStudio
Comments: You seem to be an upstart company with well-intentioned staff in positions they may not have the expertise to fulfill but do have the desire. You would do yourselves thousands of favors if you had an "install" team that travelled to your clients and completed an initial set-up process.
Pros:
Frankly, this is the first software management we have used at our school. Previously, we did everything by hand, spreadsheet and through our bank. We do not have other product experience for comparison in this industry. Having said that, we like having the ability to communicate with our students, manage banking and payments and the ability to set up retail sales through the app.
Cons:
The software is not organized in a fashion that is intuitive to me or my staff. There are too many clicks and prompts to get through in order to complete a simple task. An example is that in order to communicate with the entire student body, you cannot use the communications tab. You are forced to use the "All Customers" tab. This is counterintuitive. There, as far as we know, is no method for "fulfilling" multiple retail orders simultaneously. There are more but you get the point.
Alternatives Considered:
Switching to MyStudio was a time and life saver
Comments: I no longer have to be in my dojo outside of business hours during sales if people want to come in on a day to purchase camps or gear. It is all done through the app and I don't need to be at the desk processing payments, members can do it right through their app or through the tablet at the front of the dojo.
Pros:
I love how simple this software is easy to use. Our members love it too! Everyone can purchase what they want at any hour of the day or night. I do not need to send out links or reminders now to purchase camps, they know where to look right away now. We have removed our front desk now and all waivers and information is done on the software. It has made our lives easier and removed the need for extra staff, now our instructors can focus on the students and not chasing money or spending a long time learning how to use this software. It is simple to use and I love how it's constantly evolving. It really has saved me time that I can now spend elsewhere!
Cons:
I would like to see something to issue receipts for the year or easy invoices.
MyStudio Response
2 years ago
Thank you for your feedback, Alysa! We are thankful for you. We hear your product feature request -- I see at least one of those (invoicing) are on the product suggestions board -- you can "upvote" those options or add to the suggestions in your account. You can find the Suggestions section in the bottom left hand corner (the rocket icon). Thanks again!
Alternatives Considered:
MyStudio Is AWESOME!
Pros:
The customer service at MyStudio is second to none! They are always there to help whenever I need it. MyStudio is always improving too! They are constantly adding new features to stay ahead of their competition. They as us as users what we need and then they add that to the software. With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry!
Cons:
There are a few features that my previous software had that MyStudio doesn't have. But as I said before, they are always adding to and improving their program to give us exactly what we need! The onboarding process was a little bit more tedious and difficult than I would have liked but once it was done, the software was so easy to use right away.
MyStudio Response
3 years ago
Thanks for your review, Matt! We look forward to releasing more upgrades and updates!