--- description: Discover the benefits and disadvantages of Document360. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.uk/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 291 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 291 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customisable Branding - Customisable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.co.uk/directory/33755/it-documentation/software) - [API Software](https://www.capterra.co.uk/directory/31065/api-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (698 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) 4. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3679 reviews) 5. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5184 reviews) ## Reviews ### "Good Online Documentation Platform" — 5.0/5 > **Eran** | *28 August 2025* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. > > **Cons**: There is not much not to like. There is a learning curve, but that would apply to any documentation platform. > > We've helped deploy Document360 at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. ----- ### "Fast, User-Friendly, and Ideal for Teams" — 4.0/5 > **Verified Reviewer** | *27 May 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. > > **Cons**: Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. > > The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. ----- ### "Valuable knowledge base tool" — 5.0/5 > **Clio** | *23 May 2025* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: great functionality and organisational features for knowledge base, support is quick and able to provide training sessions > > **Cons**: can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly > > no issues, we needed support a couple of times and they answered our queries in an efficient manner. ----- ### "Comprehensive Documentation Tool" — 4.0/5 > **Will** | *28 August 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality > > **Cons**: Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues > > Very good experience with Document360 overall. The customer support is fantastic and very responsive to issues raised and features requested ----- ### "Powerful solution and fantastic support team." — 5.0/5 > **Rachael** | *19 December 2024* | Gambling & Casinos | Recommendation rating: 9.0/10 > > **Pros**: I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. > > **Cons**: The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. > > I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data