--- description: Discover the benefits and disadvantages of Document360. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.uk/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) > Cloud-based knowledge base platform for creating, managing, and sharing customer-facing docs, internal SOPs, and FAQs. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Businesses of all sizes across SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai Limited - **Location**: Sidcup, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Document360 offers customized pricing tailored to your team size, feature requirements, deployment preferences, and business goals. Contact our team to receive a personalized quote that best fits your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customisable Branding - Customisable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management - Workflow Automation ## Integrations (16 total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - Salesforce Platform - Segment - Zapier - Zoho Desk ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [API Software](https://www.capterra.co.uk/directory/31065/api-management/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [IT Documentation Software](https://www.capterra.co.uk/directory/33755/it-documentation/software) ## Alternatives 1. 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[Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (802 reviews) ## Reviews ### "Valuable knowledge base tool" — 5.0/5 > **Clio** | *23 May 2025* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: great functionality and organisational features for knowledge base, support is quick and able to provide training sessions > > **Cons**: can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly > > no issues, we needed support a couple of times and they answered our queries in an efficient manner. ----- ### "Comprehensive Documentation Tool" — 4.0/5 > **Will** | *28 August 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality > > **Cons**: Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues > > Very good experience with Document360 overall. The customer support is fantastic and very responsive to issues raised and features requested ----- ### "Powerful solution and fantastic support team." — 5.0/5 > **Rachael** | *19 December 2024* | Gambling & Casinos | Recommendation rating: 9.0/10 > > **Pros**: I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. > > **Cons**: The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. > > I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. ----- ### "Document 360 - Happy Customer" — 5.0/5 > **Daniel** | *5 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Renders uploaded Word documents and images cleanly and clearly with no adjustments required. It is simple to reorganize the site and documents and to perform source control. > > **Cons**: A higher limit on uploaded doc sizes. I would like the search to be more flexible such as searching for non alpha numeric character e.g. @. Would be good if it could search images, > > Very easy to use and configure and very responsive and quick to load for users worldwide. Support has been very quick and helpful. ----- ### "Professional Product documentation at last\!" — 4.0/5 > **Zoe** | *29 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. > > **Cons**: Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. > > Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool\! ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data