--- description: Discover the benefits and disadvantages of Document360. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.uk/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customisable Branding - Customisable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management - Workflow Automation ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.co.uk/directory/33755/it-documentation/software) - [API Software](https://www.capterra.co.uk/directory/31065/api-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (750 reviews) 2. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5296 reviews) 4. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3695 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18790 reviews) ## Reviews ### "Good Online Documentation Platform" — 5.0/5 > **Eran** | *28 August 2025* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. > > **Cons**: There is not much not to like. There is a learning curve, but that would apply to any documentation platform. > > We've helped deploy Document360 at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. ----- ### "Fast, User-Friendly, and Ideal for Teams" — 4.0/5 > **Verified Reviewer** | *27 May 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. > > **Cons**: Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. > > The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. ----- ### "Comprehensive Documentation Tool" — 4.0/5 > **Will** | *28 August 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality > > **Cons**: Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues > > Very good experience with Document360 overall. The customer support is fantastic and very responsive to issues raised and features requested ----- ### "Great tool, but room for some improvements." — 4.0/5 > **Adam** | *3 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I think the expansive way Doc360 can be managed by the administrator. You are able to customise the Knowledge base to suit your brands look and feel relatively easily. The preview options, and sharing draft articles are very simple and make for easier sharing and feedback from stakeholders. Analytics are very helpful too so you can drill down on searches and analyse any key information you may need to consider to update your articles. Building out articles are relatively straight forward with good options for the type of blocks you want to add within your article. > > **Cons**: I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces. I don't find how you manage users, group assignments that straight forward. > > A thorough product for a knowledge base site builder. Has a lot of functionality to develop your sites. Doc 360 has a lot of tools which would cater for pretty much all you need. I feel some areas of Doc360 could be simplified a bit better, but overall a good product. ----- ### "Document 360 - Happy Customer" — 5.0/5 > **Daniel** | *5 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Renders uploaded Word documents and images cleanly and clearly with no adjustments required. It is simple to reorganize the site and documents and to perform source control. > > **Cons**: A higher limit on uploaded doc sizes. I would like the search to be more flexible such as searching for non alpha numeric character e.g. @. Would be good if it could search images, > > Very easy to use and configure and very responsive and quick to load for users worldwide. Support has been very quick and helpful. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data