15 years helping British businesses
choose better software

What is Anagram?

Anagram is an all in one vision insurance software platform that helps healthcare providers and patients access in-network out-of-network benefits in minutes and submit claims online. No more dealing with insurance companies by phone or submitting claims by paper.

Anagram allows eye care providers to navigate all vision plans in a single software tool delivering eligibility, benefits, and claims for vision plans so that you can focus on patient care instead of vision insurance administration.

Who Uses Anagram?

Optometrist, Ophthalmologist, and Optician Practices

Anagram Software - Anagram Access home page - this is the dashboard that allows you to add patients, check eligibility, and file claims
Anagram Software - This is the insurer properties page. Here, you can set up your instance of Anagram to reflect your vision insurance relationships: in network for contracted vision plans, out of network for the rest.
Anagram Software - When adding a patient, you will select their vision plan and Anagram will identify their available vision benefits and reimbursements
Anagram Software - Here you can see the patient's information, including insurance demographics and physical address to have the vision insurance checks sent directly to the patient.
Anagram Software - On this screen, Anagram identifies which services your patient is eligible for, and what the likely reimbursements are going to be based on the patient's individual plan.

Not sure about Anagram? Compare with a popular alternative

Anagram

Anagram

4.7 (49)
US$27.00
month
Free version
Free trial
16
No integrations found
4.6 (49)
4.5 (49)
4.6 (49)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$8.00
month
Free version
Free trial
160
11
4.9 (8)
4.9 (8)
4.9 (8)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Anagram

TherapyPMS
Top rated features
Calendar Management
HIPAA Compliant
Reporting/Analytics
SAIBA Global
Top rated features
No features have been rated by reviewers for this product.
V3locity
Top rated features
No features have been rated by reviewers for this product.
SimplePractice
Top rated features
Appointment Management
Appointment Scheduling
HIPAA Compliant
DrChrono
Top rated features
EMR/EHR
Healthcare Compliance
Patient Records Management
A1 Tracker
Top rated features
Claims Settlement
Real-Time Data
Task Management
FileTrac Evolve
Top rated features
No features have been rated by reviewers for this product.
Financial Services Cloud
Top rated features
Client Management
Contact Database
Pipeline Management
Figtree General Insurance Claims
Top rated features
No features have been rated by reviewers for this product.

Reviews of Anagram

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
14%
3
2%
1
4%
Janine
optician in US
Mental Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recomend Anagram!

5.0 2 months ago New

Comments: I love it. It's been a great addition to our business.

Pros:

It's easy to use, very user friendly. Extremely helpful in encouraging patients to come to my establishment despite not being "in network". Patients are excited to know they could still benefit from our customer service and get reimbursed from their optical coverage.

Cons:

I would like the courtesy claim feature be used for any insurance. Even if there's no guarantee the patient would be reimbursed, at least I could try.

Josh
Office Manager in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Growing with Anagram

5.0 7 months ago

Comments: I've been very pleased with the service in the time that we have used it. It has allowed us to capture many more exams and eyewear sales vs filing paper claims or just providing the patient with the information to submit their claims.

Pros:

We have been using Anagram in our office for almost 2 years now. When we first opened our office we decided that we would not be accepting an vision plans in the office. As an initial offering we were matching pricing with our patients vision plans, and though we were able to make it work with our glasses sales, the exam copays and discounts on contact lenses were absolutely killing us. We decided to make the switch over to Anagram as it allowed us to seamlessly look up benefits for patients and file them all in the same platform. I had experience with a similar program at a previous employer and learned some great verbiage to explain how the process works to our patients, and have passed that on to our other employees creating a successful integration of Anagram into our practice. Anagram has been a great driver for us in growing exams and capturing material sales from those exams.

Cons:

The only downside has been when plans occasionally populate with OON benefits, but then once filed we find out that that particular plan does not offer OON benefits. This issue seems to be pretty much resolved as it hasn't been an issue in quite some time, and only affected about 5-10 patients. So a very small sample size.

Kim
physician in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Waste of Money

1.0 5 years ago

Comments: Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!

Pros:

I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

Cons:

All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

Avery
Front Desk in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Anagram Review

5.0 3 months ago

Pros:

Anagram is very helpful when looking into out of network benefits for our patients as well as being able to submit for reimbursement on our patients behalf. Majority of the vision plans we see are available for searches, with the exception of a couple obscure vision plans. Anagram universal search has saved a lot of time and was even helpful by providing inactive/older vision plans. Anagram is also very user friendly which is very helpful!

Cons:

I would like to see Anagram expand their options of vision insurance plans, maybe add more of the obscure vision insurance plans that we still see sometimes. It would also be nice to be able to get notified when a patient receives their reimbursement or a way to track how long it may take for a patient to get the check in the mail.

Angie
Administrator in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Anagram gave us the tools to be an open choice provider

5.0 10 months ago

Comments: We can be an out of network provider with allllll the VCPs!! We had the courage to opt out of VSP after 20+ years & it's the best move ever. Our patient's went away but came back after a year (some came back the same year and paid as self pay cuz they used their benefit with an in-network provider but wasn't happy with their service or product, like glasses) With Anagram, we are able to do this. With Anagram we are able to fight back, as a small clinic, and take our practice back from VSP.

Pros:

What I like most about Anagram is that there is real time customer service help thru their chat feature. They are almost always available (and we are in a weird timezone) Anagram is THE TOOL you need to utilize all your patient's vision care vendor benefits.

Cons:

Sometimes I feel like there may be a language barrier with the customer service folks. For example if a patient has 2 VCPs & they are both available to work on within the platform but you have a question about "Mrs. Smith's 2nd VSP plan under the spouse" they will usually not understand what you need, work the primary plan (that doesn't need working) and after the time it took for them to verify the info that we didn't need em to work, it's too time consuming to tell em that's the wrong one. So I usually just move on with my life and figure it out.