Who Uses This Software?
Mobile and web-based google application that enables small to large businesses to send messages and conduct voice and video calls among colleagues and business partners.
Average Ratings5,866 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4 / 5
- Features 4.5 / 5
- Value for Money 4.5 / 5
- Free Version Yes
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
About Google Hangouts
The application works in sync with the Gmail account and allows to communicate through text messages, audio and video calls.
Google Hangouts Most Helpful Reviews
Reviewed on 06/06/2019
MESSAGING PLATFORM BEST FOR THE GOOGLE COMMUNITY
Stephen olawale J.
Comments: conversations on google hangout cannot be deleted or edited, that makes it to serve has a good record keeping platform for my organisation, in case i forget my past conversation i can search them out. Hangout has helped my organisation to save cost sourcing for other messaging platforms and i prefer it for instant messaging.
The fact that google hangout is well integrated for the google mail users and chrome users, makes me to prefer it.
I receive messages faster, easy to access and communicate with my colleagues at work, hangout makes working from home fun,chat on hangout are well organised and sorted in order, and also, it notify me when messages are sent,hangout offer the ability to create groups for friends or co workers,keeping track of people is made easy, we make video calls daily with clients and trainee , the screen sharing has been very helpful in training our real estate agent on digital marketing. i suggest for my organisation to use google product such as gmail, chrome and hangout, its a great community for easy communication, since they are all well integrated.
One other thing is that I can search for my conversations, in case i forget, the fact that messages cannot be deleted after it has been sent has being beneficial, for record keeping, thanks to google.
Cons: I observed that hangout is not keeping up with latest instant messaging features, that allows to send multimedia document easily, accessing, selecting and sending images while on conversation is not easy to access on gallery at ones,the video call functionality needs upgrade to allow more people to share video calls at ones, my organisation is out growing the hangout messaging platforms, we need to be able to send pdf files on hangout, but hangout still remain our choice because it keeps us integrated in the google community, since what cannot be sent through hangout could be sent via gmail.
Reviewed on 28/05/2019
Hangouts is a quick and handy, but ultimately lacking chat solution
Comments: We have been able to use Google Hangouts to quickly and easily communicate across departments and locations for simple and easy exchange of information.
Pros: Hangouts is incredibly simple to set up and use; it integrates directly into your existing gmail/gsuite account automatically and allows chatting with specific individuals or groups with a single click. You can create new groups very easily, and it's incredibly simple to keep track of who is talking. Chats are sorted by most-recent-first, allowing you to instantly spot new messages and respond.
Cons: There are very, very few features beyond what I've described in the Pros section. It's impossible to edit or delete a chat once it has been sent, there are no 'reactions' to individual chats, and most importantly there's no Level/Tier system meaning all chats are given equal focus and conversations can derail incredibly easily. Furthermore, you're restricted to using either the in-your-email interface, or the chrome addon interface, both of which have serious restrictions and failings in terms of notifications. The in-email interface makes it so you cannot see your chats unless you open your email tab, making multitasking very hard, and also masking notifications to the point it's basically imperceptible. The addon interface is bulky and unwieldy. It lacks any sort of stay-on-top-of-other-windows feature, and even if it had one it's so large you'd never want to use it. It doesn't pop itself forward when you receive any chats. The worst part is that it *used* to have an incredible addon interface, where it sat at the bottom of the screen only taking up a small handful of pixels, and popped up larger and flashed green whenever you had a new chat, and you could click on it to expand that chat to read/reply, and then minimize it back to the bottom of the screen, but then they "updated" it to the current version that's just objectively worse.
Reviewed on 22/04/2019
A very useful tool offered by Google
Comments: I use Hangouts to contact potential clients. I like not having to share my phone number from good to first, I think it's important to keep my personal data protected. I prefer that my clients contact me by email or social networks before sharing my phone number. I also made videoconferences in which the shared screen is one of the tools I use the most. Although it seems incredible, I really like that Hangouts does not notify if the other person saw or did not see the messages, because I think it's an unnecessary functionality. Today we can see a message and not respond immediately because we are busy and for no other reason. But sometimes it's misinterpreted. This is one of the reasons why I like hangouts more than other messaging platforms.
Pros: What I like the most is that I don't need to share my phone number, only my Gmail email account and I already have access. It's totally free since it's another of the tools offered by Google. The interface is intuitive and easy to use, I can share images and videos, I can also make video calls. The app is light and loads very fast. I can chat from the computer or from the cell phone. The videoconferences are excellent, the communication flows very well, although as always, it depends on the internet signal, but in general terms it goes very well, you can share the screen
Cons: There're only two things that I don't like, one of them is that it doesn't have a desktop software but I have to use the web browser. It would be great if they offered software similar to the application they offer for smartphones. And the other thing that I do not like is that it doesn't offer the option to send and receive voice messages.
Reviewed on 13/04/2019
Best choice if you use Google ecosystem
Ernesto enrique F.
Comments: Google Hangouts helped me and continues to help me with my business to connect with my clients and colleagues, although it has many things that can be improved, it has everything necessary to communicate in addition, free of charge, unlimited and without the need to use other applications, much less install anything . It is a very good solution especially if you are a user of the entire Google ecosystem since, as expected, its integration is excellent.
Pros: I would never have known Hangouts without its integration with the Google mail system and since I am using it I can honestly say that it is the feature that I like the most: its perfect integration with email since it is not necessary to have an application installed on my computer to use it. It is a very simple application to use and it fulfills what it promises, fast, powerful messaging, video calls, ability to create groups of users and quite light if it is used from the web. Another feature that I use a lot and I really like is that the search bar that owns the mail system also finds the messages that you have sent or received through hangouts and it is very useful when you want to find very old messages that you need.
Cons: Something I do not like about Hangouts is that while the competition advances adding more and more features, such as stickers, voice notes, among others, I get the impression that Google Hangouts is not investing time in the platform because it remains the same I also do not like that video calls are not as fluid as their competition and creating a room sometimes gives so many errors that I end up using platform. But when I manage to connect with my colleagues, it works wonders. Finally, I feel that the mobile application must be improved, it is very heavy and slow, today I have a very fast cell phone and it does not affect me but when I had a mid-range cell phone it was a nightmare to use Google Hangouts.
Reviewed on 12/03/2019
Hangout with convenience and simplicity
Comments: Hangout has helped my organization reduce spending on a previous collaboration software we hitherto used. I personally prefer hangout for my instant messaging activities. Not only is the software smooth and lightweight, but it is also very easy to use as well as been quick and unproblematic. It is the epitome of messaging convenience for me.
Pros: Hangout has over the years afforded me a simple and enjoyable messaging experience with the added advantage of been able to send multimedia as well as make calls at reasonable rates to phone numbers and contacts on your Gmail account that also use hangout. I must say that the quality of hangout voice calls (paid option) is just exceptionally great. The video call is free and also nice too. You can archive important conversations as well as easily send an invite to your contact within hangout to adopt the software if they are not using it yet. The ability to have one-to-one or group conversations within Google Hangouts is an advantage that has endured it to me as it has helped my organization reduce spending on a previous collaboration software we hitherto used. The installation is easy and the software is lightweight and as such, hardly cause hanging. I recently was able to install the chrome extension of hangout to my chrome browser and can now reply to my message while on my computer without reaching for my phone. this has furthered made this software more appealing to me. I like the fact that the software is free on Gmail account and yet there are no ads in it
Cons: I miss the SMS functionality that was previously integrated into hangout and I still wonder why it was removed! For you to really enjoy Hangout, you require a very strong internet connection otherwise it becomes a real test of your patience. I also wish there was a way to reach your contact (maybe by assigning a hangout ID phone Number) so that you can call them when they are offline. You might want to avoid sharing very sensitive data with hangout as there is serious concern over the security of files shared with others within hangout. I also think the need to have a Gmail account in order to use hangout is not pleasant. It will be better if hangout can be designed to support a number of email service providers.