Who Uses This Software?

Mobile and web-based google application that enables small to large businesses to send messages and conduct voice and video calls among colleagues and business partners.

Average Ratings

6,689 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 4.3 / 5
  • Features 4.3 / 5
  • Value for Money 4.6 / 5

Product Details

  • Free Version Yes
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native

Vendor Details

  • Google
  • http://www.google.com

About Google Hangouts

The application works in sync with the Gmail account and allows to communicate through text messages, audio and video calls.

Google Hangouts Features

  • Activity/News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Google Hangouts Most Helpful Reviews

Absolutely love this product.

Reviewed on 10/12/2019
Verified Reviewer
Personalization Consultant
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Super happy with this product, glad to have made the switch and have no intention of switching to anything else anytime. (Though I do wish I could record meetings...)

Pros: - You can have a call (audio, video etc.) with one or many parties, share your screen if needed and make configurations. Super simple to set-up and also to combine with other tools you are using.
- Also like that when you are adding an event to your calendar. a Hangouts link is automatically created.

Cons: - With other products, meetings used to automatically be recorded and made available to me which was great for going back and making notes, double-checking things etc. I just Googled and technically recording is also possible with Hangouts BUT "This feature is available with the G Suite Enterprise and G Suite Enterprise for Education editions."

Google Hangouts Review

Reviewed on 05/12/2019
Verified Reviewer
Helpdesk Manager
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall Google Hangouts provides us with good chatting functionality within our institute. End users find it extremely easy to use and enjoy seeing their email and chats in the same window.

Pros: The integration into gmail is the best option for me. You can also download an app. With Active Directory Sync it is very easy to locate employees and it does allow you to chat externally.

Cons: From time to time Hangouts would lose connectivity and go "Offline" while email was still available. This wasn't very often but it happened enough times to notice it over time. Notifications of a new message need to be worked on. It would be nice to see a more visible pop-up via the web interface. When I installed the app I began to see 2 windows come up and it was difficult to figure how and which one to turn off.

A wonderful communication tool

Reviewed on 14/11/2019
Malinda S.
Station Master
Government Relations, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Over 2 years I have been using google hangouts and my experience was very positive. It's one of the most famous and incredible applications available for communication. Application is very light and it loads really fast. For me it's a great tool for video conferencing and collaboration. I think it is a good invesment for any business.

Pros: As station masters we do communication mainly through emails and video conferences. There are quite a lot of employees in each and every station and it is somewhat difficult to gather them all at one place to held meetings. So we decided to use video conferencing for meetings when employees are difficult to be gathered. Google hangouts help me to connect with other station masters. Google hangouts has everything that mandatory for communication. I don't need to install any application instead it's perfectly integrate with the email account. I can check the availability of co-workers and the important conversations with them can be archived easily. Normally we create calendar events and join from hangouts.While I'm using hangouts, I can access both my mails and chat from my mobile and my PC. The interface is really simple and easy to follow so that that even an average person can easily use this.

Cons: I love to have the feature of sharing multiple images and different file types with my colleagues. It would be great if google can improve on sharing different file types like pdf,xlsx etc and multiple images at once. Likewise google need to make certain improvements in hangouts to be competitive with other software giants in the industry. Other than that I have no complaints regarding hangouts and it satisfies me with my expectations about communication.

Video Conferencing Made Super Easy!

Reviewed on 09/11/2019
Gaurav G.
Senior Business Intelligence Analyst
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am using Google Hangout tool at work to conduct conferencing calls with web developers so I can explain tagging requirements and strategy for new web pages, sites or applications. I also use it to do vendor presentations on how a particular media campaign performed. Overall my experience has been smooth as long as I am running one conferencing session and have closed all previous sessions. If I am calling using the random conference number and have muted the Hangout session while sharing my screen, it works fine.

Pros: Google Hangout is one of the most intuitive and versatile tools available for video conferencing. Since its integrated with the Google ecosystem, I can access it from my corporate Gmail account or Google Calendar or directly through the meeting link. When I schedule a new meeting with my office colleagues, I can easily add Google Hangout to it when creating the invite which automatically generates a conference number. So, if the video conference doesn't work due to internet issues, I can simply dial into the conference using that random number. My favorite feature is Google Hangout letting me share my screen so other participants can see my presentation or whatever I am sharing in my laptop. All these features are available for use without additional cost, as long as, one has a Google account.

Cons: There are couple of issues which bother me when using Google Hangout. Firstly, I can't have multiple conferencing sessions open at the same time. Secondly, the steps to share my screen or presentation are not very intuitive and confusing to those who are first time users. I also believe active Google Hangout conferencing sessions consume high RAM resources and slows down Chrome browser or CPU. Finally, since Hangout is a Google product, it doesn't work smoothly using any non-Chrome browsers such as Internet Explorer. If I try opening it in Internet Explorer, Google Hangout may not start conference session. Google also needs to add new features and make Hangout more friendly experience when using mobile. Plus, I should be able to use Google Hangout with other meeting participants who don't have Hangout.

Google Hangouts is the Place to Be!

Reviewed on 07/11/2019
Becca R.
Recruitment Consultant
Staffing & Recruiting, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love Google Hangouts! It's how my team connects on a daily basis and is so easy to access and utilize. It's super user friendly and very streamlined.

Pros: This is literally the easiest chat and video conference platform, period. It truly puts other software to shame, to the point where it's hard to fathom that companies spend money on specific software to connect in this way when Hangouts is free with G-Suite and super reliable. I love that you can be on or off camera, you can readily mute yourself before even hopping into the hangout, and that it switches the view to the active speaker so that you never have to scroll or click through to see who is talking.

Cons: Sometimes, like with other Google products, it can seize up my Chrome browser. However, this is momentary and the lag will cease after a couple of seconds and allow me into the Hangout chat.

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