---
description: Discover the benefits and disadvantages of Genesys.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
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title: Genesys Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Statistical Software](/directory/30752/statistical-analysis/software) > [Genesys](/software/176458/genesys)

# Genesys

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> Statistical Sampling, Consultation, Weighting and Calibration, List Enhancement, Screening, Geo-Demographic Services.
> 
> Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Genesys?

Commercial Market Research Firms, Government Agencies, Academic/Social Science Researchers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Marketing Systems Group
- **Founded**: 1987

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Multivariate Analysis

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Statistical Software](https://www.capterra.co.uk/directory/30752/statistical-analysis/software)

## Related Categories

- [Statistical Software](https://www.capterra.co.uk/directory/30752/statistical-analysis/software)
- [GDPR Compliance Software](https://www.capterra.co.uk/directory/31309/gdpr-compliance/software)

## Alternatives

1. [Cricket Statz](https://www.capterra.co.uk/software/125823/cricket-statz) — 4.0/5 (3 reviews)
2. [audatis Manager](https://www.capterra.co.uk/software/1022427/audatis-manager) (0 reviews)
3. [Aircloak](https://www.capterra.co.uk/software/178330/aircloak-insights) (0 reviews)
4. [Faktor Privacy Manager](https://www.capterra.co.uk/software/183654/faktor-privacy-manager) (0 reviews)
5. [StatTrak Baseball & Softball](https://www.capterra.co.uk/software/121497/stattrak-baseball-softball) (0 reviews)

## Reviews

### "The simplest and most efficient way to improve customer experience." — 4.0/5

> **Ivan** | *4 December 2023* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: Genesys stands out for its ease of use and user-friendly interface. I am a Contact Center Supervisor and Genesys allows me to obtain reports and access advanced data analysis in real time, which allows me to make decisions that improve the productivity of my work team.
> 
> **Cons**: The initial cost and maintenance cost is a factor to consider, additional for administrative users who need to use reports and data analysis requires a learning curve.

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### "Genesys software product review" — 5.0/5

> **Hasitha** | *28 December 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: reliability and cover both voice and multimedia channels
> 
> **Cons**: In some scenarios hardware footprint is large when it comes to on premise solutions
> 
> Increase customer satisfaction and first call resolution

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### "Good When It Works" — 3.0/5

> **Amber** | *5 August 2021* | Music | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about the software is the ability to connect with consumers in a timely fashion.
> 
> **Cons**: It works when it wants to, that's the only thing I don't like.

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### "Ye Yi" — 4.0/5

> **Ye** | *6 September 2021* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Real-Time Generation, Accuracy, Flexibility, DATA SCIENCE, and Full-Service Support.
> 
> **Cons**: Personally, I think Its features are good enough for a market researcher.
> 
> It's a good marketing system tool

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### "Great accurate samples" — 5.0/5

> **Verified Reviewer** | *25 March 2019* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use software which gives you very accurate samples
> 
> **Cons**: Sometimes it can take them long to get back to you if you have an issue.
> 
> Would recommend to researchers who are looking for multiple ways to collect samples

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/176458/genesys)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/176458/Genesys/> |
| en-AE | <https://www.capterra.ae/software/176458/genesys> |
| en-AU | <https://www.capterra.com.au/software/176458/genesys> |
| en-CA | <https://www.capterra.ca/software/176458/genesys> |
| en-GB | <https://www.capterra.co.uk/software/176458/genesys> |
| en-IE | <https://www.capterra.ie/software/176458/genesys> |
| en-IL | <https://www.capterra.co.il/software/176458/genesys> |
| en-IN | <https://www.capterra.in/software/176458/genesys> |
| en-NZ | <https://www.capterra.co.nz/software/176458/genesys> |
| en-SG | <https://www.capterra.com.sg/software/176458/genesys> |
| en-ZA | <https://www.capterra.co.za/software/176458/genesys> |

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