Who Uses Exceed.ai?

Technology and financial companies that require human sales reps to close business who have a customer lifetime value of $1000 and above.

What Is Exceed.ai?

Exceed.ai platform helps marketing & sales teams to drive more pipeline from email, SMS & website visitors. Exceed AI Assistant works 24x7 alongside humans to ensures every lead is followed up with, nurtured, and qualified using two-way email, SMS & chat conversations.
When a lead is qualified and ready to talk to a human the assistant will automatically schedule a meeting for your reps.

Exceed automatically updates your CRM and marketing automation platform with the latest lead status

Exceed.ai Details

Exceed.ai

https://www.exceed.ai

Founded 2016

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
Exceed.ai video
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Exceed.ai pricing overview

See pricing details

Exceed.ai does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Exceed.ai Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

View full list of Appointment Scheduling Software

  • Chatbot
  • For Healthcare
  • For Sales
  • For eCommerce
  • Multi-Language
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)

View full list of Artificial Intelligence (AI) Software

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

View full list of Conversational AI Platforms

  • Appointment Scheduling
  • Audience Segmentation
  • Chatbot
  • Email Automation
  • Group Messaging
  • Human Handover
  • Lead Distribution
  • Lead Qualification
  • Mobile Messaging
  • Multi-Channel Communication
  • Product Recommendations
  • Video Chat

View full list of Conversational Marketing Platforms

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimised Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor

View full list of Email Marketing Software

  • A/B Testing
  • Campaign Management
  • Drip Campaigns
  • Lead Capture
  • Lead Notifications
  • Lead Scoring
  • Lead Segmentation
  • Performance Metrics
  • Personalisation
  • Pipeline Management

View full list of Lead Nurturing Software

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

View full list of Sales Enablement Software

Exceed.ai Alternatives

More Exceed.ai alternatives

Exceed.ai Reviews for UK Users

Showing 5 of 13 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
5/5
Features
4.6/5
Value for Money
4.8/5
Debbie S.
VP Sales and Marketing
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/07/2018

"Breakthrough product with a simple understandable value proposition"

Comments: Make sure every leads is worked followed up and nurtured
Hand over only qualified leads to your inside sales team
Remove repetitive error prone tasks your SDR and rep are performing.

Pros: Little downside using Exceed, since we use it to qualify and nurture our untouched leads.
Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.

Cons: The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm.
Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.
Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down.
The one hour per day is worth the upside n the number of qualified leads in the pipeline

  • Reviewer Source 
  • Reviewed on 17/07/2018
Verified Reviewer
Marketing Manager
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/03/2019

"The Most Powerful Software Currently Available, Great Customer Care"

Pros: Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.

Cons: The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality.

  • Reviewer Source 
  • Reviewed on 28/03/2019
Ruth B.
Marketing Manager
Telecommunications, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/01/2020

"Good Value AI Sales Assistant"

Comments: Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable.

Pros: With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent.

Cons: Sometimes the product seems a little unpolished.

  • Reviewer Source 
  • Reviewed on 14/01/2020
Harold T.
COO
Construction, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/03/2019

"Excellent customer service, continual improvement"

Comments: We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.

Pros: I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.

Cons: There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice.
Code is on the large side and not fully optimized for fast delivery that slows down the page load time.

  • Reviewer Source 
  • Reviewed on 28/03/2019
Refael Z.
CEO and Co-Founder
Human Resources, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/12/2018

"Great value for your money!"

Comments: I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.

Pros: 50% of our leads are never followed up with . Exceed allowed us to make sure all our untouched leads are nurtured and followed up with out adding any head count. To return our investment we had to close 1 deal every two month. We got 5-6 qualified leads every month and closed on average two. All this without adding head count

Cons: While it takes only a few days to implement, we had to think through our sales playbook and configure Exceed.

  • Reviewer Source 
  • Reviewed on 13/12/2018