Call Center Studio

Call Center Studio makes our deployment easier.

Comments: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Call Center Studio Experience ( 4 years )

Comments: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros:

very easy to use and economically inexpensive. I can get support very fast.

Cons:

This software is under the minuscule. I've been fine for 4 years.

Good software, can improve.

Comments: Very practical for someone who need hourly, daily report.
Has all features for tracking, control and supervission.

Pros:

As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc.

Cons:

Sometimes there are some interference in the calls.

Aylin Kılıç -Planing Manager

Comments: overall comfortable to use, not complicated

Pros:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons:

There may be information boxes in the menus

Great system for monitoring calls and keeping track of representatives stats

Comments: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Pros:

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons:

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Good product, value for money

Pros:

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons:

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

Pros:

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons:

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

its so good

Pros:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

excellent product to use, totally user friendly

Pros:

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons:

Maybe the main screen can be changed,

excellent support, easy to integrate, easy to use,

Pros:

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons:

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Best Affordable Cloud Call Center Platform

Comments: I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

Pros:

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

Cons:

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

My thoughts on call center

Comments: Frankly, I do not comment on this question without using the application in detail.

Pros:

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons:

It is very bad situation that this software does not work on google chrome browser.

Alotech is more than our business partner

Comments: Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

Pros:

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Cons:

We dont have any like less. All is perfect with them since 5 years.

Best In Mobility

Pros:

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Cons:

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

The best in the market

Comments: This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Pros:

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons:

Not crucial but an individual dashboard would be nice to have.

IT manager

Comments: integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Pros:

best userscreen and very simple to use, users quickly adapted...

Cons:

to be simple :) , The usage could have been a little more detailed and comprehensive.

One of the best Call Center Tool

Comments: Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Pros:

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Cons:

To be honest, I can say none for this question.

SUCCESSFUL

Comments: User friendly with ease of use

Pros:

SUCCESSFUL INTEGRATION Quick Solution Knowledgeable team

Cons:

The design is very simple Connection Failed

easy to use, cool UI.

Comments: integrations with salesforce is a good asset

Pros:

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons:

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Call Center Studio is our right hand.

Comments: They did almost everything what I requested.

Pros:

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons:

They did a lot of things beyond my imagination.

Useful Call Center Studio

Pros:

comprehensible, simple, useful and always increases efficiency

Cons:

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

User friendly

Pros:

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons:

There is no anything I do not like.

Make your dreams come true

Comments: Inbound,Outbound,report ,campaign management,

Pros:

I can use it myself,I can get report ,I can listen to the calls

Cons:

There is no feature I don't like,I am glad

BluTV - Our experience

Pros:

easy integration, quick installation, rapid developments

Cons:

Interface, rare problems, lack of application

You should make some check. You should listen your customer.

Comments: It's good. We've tried 2 more companies. You're the best.

Pros:

Not a client, cloudbase programming is best

Cons:

A little bit slow. Some features must have but you dont. Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.