Call Center Studio

What is Call Center Studio?

Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency.

Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience.

Who Uses Call Center Studio?

Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across their organization.

Where can Call Center Studio be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Call Center Studio
  • Located in Chicago, US
  • Founded in 2018
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 25 others

Languages

English

About the vendor

  • Call Center Studio
  • Located in Chicago, US
  • Founded in 2018
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 25 others

Languages

English

Call Center Studio videos and images

Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - Permission based main menu where all functions of the product is accessed
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
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Call Center Studio video
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - Permission based main menu where all functions of the product is accessed
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.

Compare Call Center Studio pricing with similar products

Call Center Studio

N/A
Free Version
Free Trial
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Free Version
Free Trial
US$100.00/month
Free Version
Free Trial
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Free Version
Free Trial

Features of Call Center Studio

  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Batch Processing
  • CRM
  • Call Centre Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Fields
  • Data Import/Export
  • Email Management
  • Employee Coaching Tools
  • Event Triggered Actions
  • File Transfer
  • IVR / Voice Recognition
  • Interaction Tracking
  • KPI Monitoring
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multiple Scoring Models
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Process/Workflow Automation
  • Quality Management
  • Queue Management
  • Recording
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Support Ticket Management
  • Survey/Poll Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • VoIP Connection
  • Voice Customisation
  • Voice Mail
  • Voicemail Transcription
  • Workflow Configuration

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Reviews of Call Center Studio

Average score

Overall
4.5
Ease of Use
4.7
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
31%
3
8%
Emre Kadir
Emre Kadir
Mü teri Hizmetleri Tahsilat Uzman in UK
Verified LinkedIn User
, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

its so good

5.0 4 years ago

Pros:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim
director in Turkey
Real Estate, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Call Center Studio Experience ( 4 years )

5.0 last year

Comments: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros:

very easy to use and economically inexpensive. I can get support very fast.

Cons:

This software is under the minuscule. I've been fine for 4 years.

Tamara
International Operations & ASR coordinator in Turkey
Internet, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Rocky and Unpredictable

3.0 4 years ago

Comments: I can easily contact any client I want with an internet connection and a head set.

Pros:

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons:

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
AYLİN
Planing Manager in Turkey
Verified LinkedIn User
Internet, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Aylin Kılıç -Planing Manager

4.0 2 years ago

Comments: overall comfortable to use, not complicated

Pros:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons:

There may be information boxes in the menus

Louis
Louis
Vice President in Philippines
Verified LinkedIn User
Consumer Services, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Call Center Studio makes our deployment easier.

5.0 8 months ago

Comments: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.