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Call Center Studio

Call Center Studio

What is Call Center Studio?

Call Center Studio is an all-in-one AI-based CCaaS that has all your operational requirements, including calling, routing, reporting, analyzing, and improving performance, covered. Enjoy scalability and efficiency with CX-oriented, remote-friendly, and pay-as-you-go Call Center Studio!

Who Uses Call Center Studio?

Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across their organization.

Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - Permission based main menu where all functions of the product is accessed
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the supervisor tracks performance and reporting
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks

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Reviews of Call Center Studio

Average score

Overall
4.5
Ease of Use
4.7
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
31%
3
8%
Louis
Louis
Vice President in Philippines
Verified LinkedIn User
Consumer Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Call Center Studio makes our deployment easier.

5.0 2 years ago

Comments: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Nazim
director in Türkiye
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Call Center Studio Experience ( 4 years )

5.0 3 years ago

Comments: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros:

very easy to use and economically inexpensive. I can get support very fast.

Cons:

This software is under the minuscule. I've been fine for 4 years.

Tamara
International Operations & ASR coordinator in Türkiye
Internet, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Rocky and Unpredictable

3.0 6 years ago

Comments: I can easily contact any client I want with an internet connection and a head set.

Pros:

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons:

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
AYLİN
Planing Manager in Türkiye
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Aylin Kılıç -Planing Manager

4.0 4 years ago

Comments: overall comfortable to use, not complicated

Pros:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons:

There may be information boxes in the menus

Ercan
IT manager in Türkiye
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

IT manager

5.0 2 years ago

Comments: integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Pros:

best userscreen and very simple to use, users quickly adapted...

Cons:

to be simple :) , The usage could have been a little more detailed and comprehensive.