---
description: Discover the benefits and disadvantages of DigitalGenius.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DigitalGenius Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [DigitalGenius](/software/175964/digitalgenius)

# DigitalGenius

Canonical: https://www.capterra.co.uk/software/175964/digitalgenius

> AI Platform for Customer Service
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses DigitalGenius?

Customer Service departments and contact centers with high volumes of customer enquiries.

## About the vendor

- **Company**: DigitalGenius
- **Founded**: 2014

## Commercial Context

- **Starting Price**: £10,000.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: United Kingdom

## Features

- Alerts/Escalation
- Chatbot
- Knowledge Base Management
- Multi-Language
- Process/Workflow Automation
- Queue Management
- Speech Recognition
- Virtual Personal Assistant (VPA)

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3434 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18783 reviews)
4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1783 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/175964/digitalgenius)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/175964/DigitalGenius/> |
| en-AE | <https://www.capterra.ae/software/175964/digitalgenius> |
| en-AU | <https://www.capterra.com.au/software/175964/digitalgenius> |
| en-CA | <https://www.capterra.ca/software/175964/digitalgenius> |
| en-GB | <https://www.capterra.co.uk/software/175964/digitalgenius> |
| en-IE | <https://www.capterra.ie/software/175964/digitalgenius> |
| en-IL | <https://www.capterra.co.il/software/175964/digitalgenius> |
| en-IN | <https://www.capterra.in/software/175964/digitalgenius> |
| en-NZ | <https://www.capterra.co.nz/software/175964/digitalgenius> |
| en-SG | <https://www.capterra.com.sg/software/175964/digitalgenius> |
| en-ZA | <https://www.capterra.co.za/software/175964/digitalgenius> |
| fr | <https://www.capterra.fr/software/175964/digitalgenius> |
| fr-BE | <https://fr.capterra.be/software/175964/digitalgenius> |
| fr-CA | <https://fr.capterra.ca/software/175964/digitalgenius> |
| fr-LU | <https://www.capterra.lu/software/175964/digitalgenius> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"DigitalGenius","description":"DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI youve been waiting for. Learn more at digitalgenius.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/56bf6d19-da6e-4f09-9a4f-71a493313f75.png","url":"https://www.capterra.co.uk/software/175964/digitalgenius","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/175964/digitalgenius#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"offers":{"price":"10000","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/175964/digitalgenius#faqs","mainEntity":[{"name":"What is DigitalGenius?","@type":"Question","acceptedAnswer":{"text":"DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI youve been waiting for. Learn more at digitalgenius.com.","@type":"Answer"}},{"name":"Who Uses DigitalGenius?","@type":"Question","acceptedAnswer":{"text":"Customer Service departments and contact centers with high volumes of customer enquiries.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"DigitalGenius","position":3,"item":"/software/175964/digitalgenius","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/175964/digitalgenius#breadcrumblist"}]}
</script>