--- description: Discover the benefits and disadvantages of Google Chat. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Google Chat Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [Google Chat](/software/175800/chat) # Google Chat Canonical: https://www.capterra.co.uk/software/175800/chat Page: 1 / 97\ Next: [Next page](https://www.capterra.co.uk/software/175800/chat?page=2) > Google Chat is an instant messaging tool that enables teams to easily communicate and collaborate using a secure chat environment. > > Verdict: Rated **4.5/5** by 2384 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Google Chat? Businesses and teams of any size across various industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2384 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Google ## Commercial Context - **Pricing Details**: Please contact Google directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Collaboration Tools - Search/Filter - Video Conferencing ## Integrations (6 total) - Gmail - Google Calendar - Google Docs - Google Drive - Google Meet - Google Workspace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5259 reviews) 2. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11051 reviews) 3. [Telegram](https://www.capterra.co.uk/software/180347/telegram) — 4.7/5 (6425 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24123 reviews) 5. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17586 reviews) ## Reviews ### "Simple and convenient messaging for everyday communication" — 5.0/5 > **Portia** | *14 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Google Chat is easy to use and works well with other Google services like Gmail and Google Meet. I like how simple it is to send quick messages, share files and keep conversations organised in spaces and group chats. > > **Cons**: The app can sometimes feel basic compared to other messaging platforms, and notifications may occasionally be delayed or overwhelming in busy group chats. > > Overall, Google Chat has been a convenient tool for communication and collaboration. It’s straightforward, reliable and especially useful for people already using Google Workspace. I like that everything stays connected in one place without needing multiple apps. ----- ### "Friendly for different age groups" — 5.0/5 > **alifah** | *3 July 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Being able to communicate with others whilst working at the same time. It helps multitasking a lot better, and communicating with colleagues/classmates. > > **Cons**: Sometimes messages can lag, but that may also be down to internet issues. But overall no issues, and very easy to use. > > Very easy to use. Great for school children, and adults. It makes working from home, as well as school work at home a lot easier. ----- ### "A helpful tool" — 5.0/5 > **Oli** | *17 January 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Great value for money, customer support and features. No bigs or issues and doesn't have a big learning curve. > > **Cons**: No major issues I can think of as of yet, been a very helpful tool and has good user interface and is straightforward. > > A helpful tool for communicating with my team, great value for money and customer support with no bugs or issues. ----- ### "A fine tool for collaborating" — 5.0/5 > **Bradley** | *11 October 2025* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I work with organisations that make use of the Google Suite of tools, and therefore make use of google chat to work with them for instant messaging. Google Chat works great. It’s simple to use for messaging and video calls, provided a web based interface that’s useful when you’re not using the desktop or Mobile app, and functions flawlessly. It’s free, so value is exceptional. Notifications work well, document sharing works well, and whilst it wouldn’t be my first choice over MS Teams, it doesn’t come with any major issues or reasons not to use it. > > **Cons**: Two things: 1) I dislike the “quote in new thread feature”. I see why others may find it useful, but it’s not for me. 2) in the full interface it feels clumsy when you want to start a new chat with a new person. Just GUI refinement required. > > I use Google chat daily and have no issues with it. I wouldn’t personally choose it over Teams, but where clients use it, it causes no trouble and I enjoy working within it. ----- ### "Great messaging service" — 5.0/5 > **James** | *19 September 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Great internal company software to be able to communicate with colleagues, as well as great integrations > > **Cons**: Limitations with customer support as expected with google products, and minimal bugs an issues in the software ----- Page: 1 / 97\ Next: [Next page](https://www.capterra.co.uk/software/175800/chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/175800/chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data