17 years helping British businesses
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Nextiva CRM
What is Nextiva CRM?
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.
Who Uses Nextiva CRM?
Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.
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Reviews of Nextiva CRM
Low Cost call center CRM
Pros:
Works with the Nextiva call center app and is a good add-on to track customer service requests.
Cons:
The UI needs a refresh and needs to be more customizable like Salesforce
Nextiva Response
2 years ago
Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at [email protected] with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!
I enjoy using Nextiva VoIP.
Comments: Thank you.
Pros:
It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
Cons:
It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
Great experience
Comments: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Pros:
Answered all questions, great price for service, great, great support
Nextiva Phone Service Review
Pros:
Great customer service, and good value for a phone system.
Cons:
There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.
Awesome! The best experience.
Pros:
AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
Nextiva
Comments: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par
Pros:
Very reliable and good choice quality
Cons:
Complex and poor customer experience
