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What is Nextiva CRM?

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.

Who Uses Nextiva CRM?

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

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Reviews of Nextiva CRM

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
4.0
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
33%
4
33%
3
33%
Christi
Owner
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Great experience

5.0 7 years ago

Comments: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros:

Answered all questions, great price for service, great, great support

Jason
Owner
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

I enjoy using Nextiva VoIP.

4.0 7 years ago

Comments: Thank you.

Pros:

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons:

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Verified Reviewer
Verified LinkedIn User
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Low Cost call center CRM

3.0 2 years ago

Pros:

Works with the Nextiva call center app and is a good add-on to track customer service requests.

Cons:

The UI needs a refresh and needs to be more customizable like Salesforce

Nextiva Response

2 years ago

Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at [email protected] with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!

Alexandra
Operations Specialist
Pharmaceuticals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Awesome! The best experience.

5.0 7 years ago

Pros:

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Bryce
US
Accounting
Used the Software for: Not provided
Reviewer Source
Source: SoftwareAdvice

Nextiva Phone Service Review

4.5 10 years ago

Pros:

Great customer service, and good value for a phone system.

Cons:

There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.