CrossEngage

by CrossEngage

Who Uses CrossEngage?

The platform serves different industries and business models. The spectrum ranges from e-commerce to mobility and travel to the insurance industry, e.g. Deutsche Bahn, Scout24, Shop Apotheke.

What Is CrossEngage?

CrossEngage smartly combines a Customer Data & Prediction Platform for growing your customer base into valuable, individual customer relationships.

Collect and act upon your first-party customer data across all marketing channels and detect and understand each customer’s behaviors, intentions, and preferences using advanced AI & AutoML methods.

Our seamlessly integrated platforms provide the best user experience and leverage processes and control for your customer engagement activities.

CrossEngage Details

CrossEngage

https://www.crossengage.io

Founded 2015

CrossEngage Software - Build Valuable Customer Relationships
CrossEngage Software - Customer Data Platform
CrossEngage Software - Customer Prediction Platform
CrossEngage Software - Easy To Implement
CrossEngage Software - Lisa Hütteroth, Friendshurance
CrossEngage video
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CrossEngage Software - Build Valuable Customer Relationships - thumbnail
CrossEngage Software - Customer Data Platform - thumbnail
CrossEngage Software - Customer Prediction Platform - thumbnail
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CrossEngage Software - Lisa Hütteroth, Friendshurance - thumbnail

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Starting price

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US$10.00/month
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Free Version

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Free Trial

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CrossEngage deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

CrossEngage Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Customer Segmentation
  • Customisable Branding
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Machine Learning
  • Mobile App
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workflow Management

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  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Marketing
  • Event Triggered Actions
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Social Media Integration
  • Social Promotion
  • Template Management
  • Third Party Integrations
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  • Web Forms
  • Workflow Management

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  • Campaign Segmentation
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  • Customer Activity Tracking
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  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
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  • Data Integration
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • GDPR Compliance
  • Lead Capture
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  • Lead Management
  • Lead Qualification
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Data Sources
  • Personalisation
  • Predictive Analytics
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  • Churn Management
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  • Customisable Branding
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  • Customizable Fields
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  • Email Management
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  • Multi-Language
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  • Customisable Branding
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  • Customisable Reports
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Visualisation
  • Database Support
  • Drag & Drop
  • Forecasting
  • Metadata Management
  • Monitoring
  • Multiple Data Sources
  • Natural Language Search
  • Performance Metrics
  • Predictive Analytics
  • Query Builder
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Self Service Data Preparation
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  • Deep Learning
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  • ML Algorithm Library
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  • Multi-Language
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  • Performance Metrics
  • Predictive Analytics
  • Predictive Modeling
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  • Customer Database
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  • Customization
  • Data Import/Export
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  • Drip Campaigns
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  • Email Distribution
  • Email Marketing
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  • Event Triggered Actions
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  • Lead Capture
  • Lead Generation
  • Lead Management
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  • Marketing Automation
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  • Mobile Access
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  • Multivariate Testing
  • Real Time Data
  • SMS Marketing Management
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  • Search Marketing
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  • Customisable Reports
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  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
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  • Drag & Drop
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  • For Retail
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  • Modeling & Simulation
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CrossEngage Reviews for UK Users

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 3.5
Customer Service 4.3
Features 3.7
Value for Money 4.2

Review software

Share your experiences with other software buyers.

Write a Review!
Verified Reviewer
Senior Growth Hacker
Human Resources, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 07/09/2018

"CrossEngage CDP -"

Comments: Overall CrossEngage helps us tremendously in building automated communication campaigns on multiple platforms. It is a great tool to use for transactional as well as marketing communication. We make good use of the platform to distribute our audiences across major platforms as well for use in segmented marketing and as a basis for lookalike audiences for prospecting.

Pros: The platform has a straightforward internal logic and a matching interface. It is really easy to use the two built-in main features (customer attributes and events) to build segments and customer journeys. I find the ways in which these segments and journeys can be put to use in automating communication intuitive.

Cons: There are certain integrations that are lacking and some of the integrations are a real challenge to set up, especially since quick development resulted in sub-par documentation.

Vendor Response

by CrossEngage on 01/10/2018

Hello,

Thanks for your honest feedback. We are happy that CrossEngage helps you to easily orchestrate campaigns across multiple channels. We are constantly developing new integrations to provide additional functionality. As you wrote, we don't always manage to update the documentation accordingly. In these cases, we are happy to help you in person. Furthermore, we are currently updating our complete documentation.

Best,
Manuel

  • Reviewer Source 
  • Reviewed on 07/09/2018
Christian E.
Christian E.
Team Lead CRM
Wholesale, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/09/2018

"Great tool to orchestrate existing marketing channels"

Comments: Great experience, responsive, nice and helpful people

Pros: - many integrations --> possibility to use and align existing tools/channels (emarsys, optilyz, etc.)
- all user and product data actionable in one place
- high personalization possible (combination of customer feed and real time customer behavior)

Cons: - no raw data export of statistics yet
- no campaign flow chart yet (therefore multi step campaigns are a bit more difficult to maintain)

Vendor Response

by CrossEngage on 02/10/2018

Hello Christian,

As one of our first clients we are glad that you appreciate using our tool. As you know, we are trying to improve our statistics features. In addition, our new stories feature will greatly improve the overview of campaigns.

Best,
Manuel

  • Reviewer Source 
  • Reviewed on 20/09/2018
Melanie S.
Head of CRM, Brand Management & Graphic
Retail, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 12/09/2018

"Holistic Campaign Management Tool"

Comments: Good cooperation in developing solutions for our business needs

Pros: High flexibility to set up communication for various channels
Great segmentation perfomance

Cons: Good UI but still complex in use due to different set ups of connection to CMS/3rd party tools

Vendor Response

by CrossEngage on 02/10/2018

Hello Melanie,

We are very happy about your review and the close cooperation. Due to our best-of-breed approach, there are of course always different scenarios, which we want to realize in the best possible way for each client. If there is still a problem here, please let us know.

Best,
Manuel

  • Reviewer Source 
  • Reviewed on 12/09/2018
Daniela S.
Senior CRM
Retail, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/09/2018

"Very agile company to set up cross channel campaigns"

Comments: Our main focus of using CrossEngage is to control for the right communication for our customers at the right point in time to create moments.

Pros: The possibilities are endless especially with the right partners at hand. Continuous developments in UI and the application itself. Can handle a huge amount of date in an impressive speed.

Cons: Not every implementation can be used intuitively and needs some time to practise.

Vendor Response

by CrossEngage on 02/10/2018

Hello Daniela,

It's good to hear from you. We are happy to support your cross-channel campaigns in the best possible way. For a simpler implementation, we steadily continue to optimize our user interface and simplify the integration processes. To provide your customers with unique moments, we are eager to personally help you to set up new campaigns.

Best,
Manuel

  • Reviewer Source 
  • Reviewed on 12/09/2018
Ramona M.
Trainee Online Marketing
Marketing & Advertising, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 10/09/2018

"I need more reporting possibilities"

Pros: Possibility to easily send trigger emails. Convenient placeholders and easy way of changing e.g. dates of voucher codes. Creating pools and segments is really easy. Support is always really quick and helping

Cons: There's not really a good way for us to build reportings around our campaigns. It would be really handy to download the reports you get in every campaign Dashboard. Additionally this dashboard is a bit annoying to set the date every time. The time frame is really long.. to look at 2 weeks or the last week without changing the dates/timeframe and see everything first sight would be better.

Vendor Response

by CrossEngage on 02/10/2018

Hello Ramona,

Thank you very much for your suggestions, we take that to heart. The upcoming statistics API might help you to set up dashboards according to your own requirements. We are also working on our own dashboard, which will summarize the relevant parameters of your campaigns. More about that soon.

Best,
Manuel

  • Reviewer Source 
  • Reviewed on 10/09/2018